Dan Breyen Community Champion

We are using 1 JSM project with multiple customers. A customer is going to be able to create and view tickets for their organization in the portal. That's the power of having customers use that portal. If I create a ticket for them, I can assign the specific organization to that ticket. I have some customers that work for…

Hi @Osama Al-Areky I've used Jira on my phone. I usually use their app for access. Are you accessing the software using their mobile app, or just the website directly? What steps are you doing to get the error, and what is the error message you're getting? That information might give some more clues as to what the issue…

Hi @Tim Cooper welcome to the community. If you look at settings / apps / Default Apps, are there any references still set to Edge for the default, or are they pointed to FireFox? Are other people experiencing the same behavior? If you try from another machine, does it work differently? Have you tried getting rid of your…

Certainly a Top Highlight for me was helping to answer questions for Community Users!

@flim with assistance from Support, I have an Automation that takes advantage of a few API calls and gets the Organization of the Reporter's Account when an issue is created, then makes sure there is only one value, and if there is one value it will edit the ticket and add the Organization to it. It would be nice if adding…

Throwback Thursday questions are always fun to answer. It's something to look forward to every Thursday.

@atencion.clientes Clientes welcome to the community! If you look in your Project Settings, in the Left Menu, under "Email Requests" are the emails being sent to the default email account? This will create tickets automatically.

Going live on JSM was the #1 highlight for me this year. It's not specifically a Community thing, but certainly an Atlassian Highlight

Hi @Madson Lima Pinto welcome to the community. I'm able to Export PDFs on my Confluence page, and I checked the Atlassian Status Page and there aren't any reported issues. Does this happen for all of your users? Have you tried a different browser or different PC? Does it still happen that way? Just exploring a bunch of…

Hi Tim, based on this article: how-to-upgrade-jira-8-to-jira-9-with-minimal-downtime I would say it shouldn't be an issue. Hope that helps!

Hi @lama haroon welcome to the community. It appears Atlassian is looking to improve Arabic support. Here's one ticket I found on Atlassian's Jira site (jira.atlassian.com) CONFCLOUD-1373 There are a few others out there as well for similar issues. You may want to vote for and watch them for future updates. Hope that helps.

Hi, Dan, I looked at Atlassian's Status page (status.atlassian.com) and didn't see any outstanding issues. You may want to contact Atlassian Support (support.atlassian.com/contact). They would be able to dig deeper into your issue.

Hi @More, Michael welcome to the community. I did a quick search in Atlassian's Jira site (https://jira.atlassian.com/ ) and couldn't find anything with that error message. You have a Premium license, for a more definitive answer, you could open a ticket with support (support.atlassian.com/contact) if you're having issues.…

I'm wondering if your issue is related to this ticket on Atlassian's Jira site: AUTO-907 Seems like there's some issues with the way tickets are being assigned. I'd suggest opening a ticket with support (support.altassian.com/contact) and get their input to see if it's related, or a different issue.

Hi @Yessica Lorena Guzman Lopez welcome to the community. I apologize if there are errors in the translation. If I'm understanding your question correctly, you have an SLA going and you'd like to be able to pause the Service Request when it's in specific states. I'm also assuming that you're using Jira Service Management…

Hi @Tive Denedo I would say "being edited" would be grammatically correct. From googling "being editing", It appears some Spanish to English translators will use the phrase "being editing"

Hi! Welcome to the community. There's two ways to do it. In your Project Settings, under Details, you can setup a 'Default Assignee'. Or, if you use components for your tickets, you can define a Default Assignee for that component. In your Project Settings, in the Left Menu, you can select components, and then for each…

Oh, the fun tests are those that you take online and when the results come in, it only tells you if you 'PASSED' or 'FAILED'. I would really want to know by how much I passed it, or how close I was to passing if I Failed. Then, if you did fail, you can't review the questions you got wrong, you just have to wait a day and…

Hi @Subhaashinie Dastalinggam welcome to the community. If you go out to Atlassian's Jira page (jira.atlassian.com) you will find your request has been submitted here CONFCLOUD-76630 as a suggestion for their Developers to consider in a future release. I would highly recommend voting for and watching it for future updates.

Hi Ken, pricing on this page is for Jira Cloud: Jira Pricing (This is the Project Mgmt piece) That's separate from Jira Service Managment Pricing: jira-service-management-pricing (Your ITSM Software)

Hi @Ken Pottie welcome to the community. JSM (Jira Service Management) licensing is based on the number of Agents you have. Agents would be the people interacting with your 'internal customers' (your employees). If that would be your 10 people in IT, then you will only need 10 licenses. Your employees will access JSM from…

Hi @Colin Muscat welcome to the community. Your JSM agents will need a license to interact with your customers. Internal and External Customers do NOT need a JSM license to use the software. They just need an account to access the Portal. If you have Developers using Jira for their issue tracking, each Jira user will need…

@Daniel Washburn I don't see any active tickets at https://jira.atlassian.com/ but I may have missed them. I'd say if you can replicate it, open a ticket at Atlassian Support and see what support has to say.

Hi @Vương Chử welcome to the community. Does this happen to every user on your site? Have you tried different browsers? Have you tried another space, do they export there? I found this other community article Cannot-export-to-word where images were removed and then the article exported. Does that at least work for you?

Hi Lucas, when you go into Automation, there should be a 'Templates' tab across the top, next to the Audit Log. If you click on that, you should see an Automation called 'Resolve issues due to inactivity'. With a little tweaking, this probably will do exactly what you're looking for. Just change the Status to the one you…

Hi @Brian Woodard welcome to the community! I did a quick search in Atlassian's Jira site and found this issue CONFSERVER-58765 which sounds like the issue you're having. (Or at least I think so.) You could vote for and watch it for updates. I did a quick test in Conf Cloud and it seemed to work for me. Hope that helps!

Hi @James Carnes-Dela Cruz welcome to the Community! I'm not 100% sure what your requirements are, but I'm wondering if you're trying to consolidate information to try and help your customers. I know there isn't a 'community' available to JSM customers for their use. Would a Knowledge Base do the trick? I'm wondering if…

Hi Anthony, I found this article on Atlassian's Confluence site. saml-single-sign-on-for-atlassian-data-center-applications. From what I can tell, you will need some sort of Identity Provider. Hope that helps.

Hi @Jovana Moc I could be wrong, but it sounds like a software issue. I took a quick look at Atlassian's Jira site (jira.atlassian.com) and couldn't find any open issues related to this, but it's very possible that I missed something. Are you the System Administrator for your site? I would suggest the Sys Admin open a…

A cruise is WAY different when you have a cabin with a view. Our first cruise we had an interior cabin with no porthole. Our second cruise we had a port hole. Just that little bit of light made a big difference when you're in the room for the limited amount of time you're in there. It's the little things. Similar to @Jimmy…