Dan Breyen Community Champion

Hi @Duarte if you want every ticket opened by an organization to be sent to all customers of an organization, you should check this setting. Under settings (the gear) / Products look on the left for the 'Jira Service Management' section. Under Configuration / Organization Management there is a setting called "Should new…

Hi @Stephanie Meyer welcome to the community! I would suggest opening a ticket with Atlassian Support to get your questions answered. They monitor these community posts, but it might be faster with a ticket. Hope that helps.

Well my uncle, his name is Jed, he goes out hunting every Friday night after work for food. Well, he told me last week, that after he took the shot, up came some bubbling crude. Their life has never been the same and they're planning on moving to California! I don't think he has to go hunting after work anymore. (2nd…

Friday nights are awesome! When the end of shift bird goes off, I slide down the dinosaur and run to the car. Then literally run with the car home, grab the family and the neighbors, and head to the drive in. We usually get a rack of brontosaur and hope it doesn't tip the car over before the show. Then it's home for the…

Hi @Kukk I found this out on Atlassian's Jira site. CONFCLOUD-74796 It's related to your issue of exporting to A4 paper. I think the challenge is that the browser could be any width. If anything, when you export, a preview would be nice based on some sort of default page size. I'm not aware of any way to have confluence…

Hi Cash, here's a list of Smart Values for issues. jira-smart-values-issues I'm not an automation expert, but without seeing your current Automation, With the 'Clone Issue' Action, it looks like you should be able to use {{issue.key}} Smart Value to get that info. Hope that helps.

Hi @Roy Guns welcome to the community. I've seen several issues on Atlassian's Jira site for issues regarding the PDF export. I took a quick look and couldn't find one for this specific issue. Here's the search I used: Atlassian Jira Search Feel free to search for yourself and find one, otherwise contacting Atlassian…

Hi @migle.kaminskiene welcome to the community. I believe this would be this ticket on Atlassian's Jira site: JRACLOUD-69130 It didn't receive enough votes to be considered at the time. Here's another ticket I found for customizing the toolbar: SRCTREEWIN-986 You could vote for and watch it for future updates. There are…

Hi @arafi I could be wrong, but going off of this document supported-platforms , it appears that RedHat should work. Hope that helps.

Hi @Vilas Singh Koka welcome to the community. Have you tried reproducing this issue yourself with Chrome? Is Chrome up to date? Does that same user have the issue on another PC? How about Edge? I've tried reproducing the issue and haven't had any luck. Have you walked through the steps with them? Are there any steps that…

Hi @Tido.Lorenz welcome to the community. It looks like the functionality you're looking for will be built into the system once this fix is released and you update to that version: JSDSERVER-11991 I think that's what you're looking for!

Hi @Paul_Burke welcome to the community. If your Confluence site is fairly new, you might already have one. If you for sure don't, here's an article I found that you can use to create your personal space: create-your-personal-space Hope that helps.

Hi @El Khoury, Simona (ITDV BI) - AF (ext) welcome to the community. You should be able to adjust your attachment size in the Atlassian Settings. This article is for Server, but it's in the same spot: Configuring-file-attachments It's in the Advanced Section under 'Attachments' So Settings / System / Atvanced Section /…

Hi @Pedro Marca Huamancha here's a community article that looks like what you're looking for: Create-a-priority-matrix-using-impact-and-urgency-values That should get you want you need. Here's also JSM KB article that was written up to setup an initial Triage state during a…

Mirror, mirror on the wall Whose the fairest of them all Server or Cloud They make us proud Needing my Kudos for Friday Fun Now this new post is finally done!

Hi Kimberly, with the standard application, I'm not aware of any way to make a change to a similar page and have it pushed to different spaces. It's my understanding that the copied pages, although they may look alike, aren't linked in any way to make the requested functionality work the way you'd like it to. There may be…

After using a internally built tracking site many years ago, a previous employer found Jira to use as their tracking system for developers. Loved the application, and this was before Scrum and Kanban was the thing. The next employer used Jira as well, so I was content. And now, I'm at my third company all using Jira, and…

Hi @Paulo Silva I apologize if there are translation issues. If I understand your question, based on your count, you're only using 8 users, but the system won't let you add another. It sounds like the system thinks you've used all 10. If you're the System Administrator, I would suggest looking under Settings / User…

Bummer @James Deguara you can always open a ticket with Atlassian Support and get their take on it. They can probably confirm if it's a bug or not.

Hi @Raelee Busk welcome to the community. On my confluence instance, I'm not able to recreate this issue. I see posts going back several years. I have the Timeframe left blank and I have blogs showing up for the last 9 years. If I filter it by days, it is working as expected. I used 90d to only get the previous 90 days,…

I took a quick look at Atlassian's Jira site and saw a few issues fixed regarding indexing and performance in later versions. I see version 8.7 is the latest version for Server. It might be worth updating, are you planning on migrating to the cloud? There are only a few weeks left of support for the Server release if you…

@Robert Carbonell ahh, now I get it. If you're not seeing the custom templates, it sounds like a software issue. I'd probably contact support and have them weigh in. I would say those custom templates should be there.

Hi @James Deguara I could be wrong, but it sounds like this is similar to CONFCLOUD-30103 or CONFCLOUD-76612 If that's your issue, feel free to vote for and watch them.

Anybody drive 3 hours to go to the dentist? We had a family friend who was a dentist. It just happened that his practice was a 3 hour drive. So when it was time to go to the dentist, my family would all pack in the car and drive the 3 hours, and then everyone had their dentist appointment. We'd pretty much take over the…

Hi @louis.leforestier welcome to the community. I took a quick look at Atlassian's Jira site and found this issue. CONFCLOUD-76559 Maybe you could add some details to that. Hope it helps.

Hi @Craig Duffy welcome to the community. I would suggest opening a ticket with support to have them provide the proper link and correct the documentation links on their website. I've done that previously when I found broken links and they've addressed them.

I wish there was an easier way to do this or have it as default feature where the Organization of the Reporter fills in to the Organization of the ticket. With some API calls and Automation, the answer is yes. Support helped me with an Automation that uses some API calls to get the organization and if there is only one,…

Hi @Thatiparthi Venkatesh is this happening for all users, or some. Also, does it depend on what browser you are using? Do you have a lot of content on that page? Or do you have a lot of spaces that need to be loaded? You don't mention what version of Confluence Server that you have, are you on the latest version? I found…

Hi @janakiraman P welcome to the community. I found this community article. query-to-check-if-the-length-of-the-text I haven't found a way to do this natively with JQL, but it looks like there are third party tools that may allow it.

Hi @Rohith k I have templates available when I'm creating a confluence page from Jira. It doesn't pop up right away, but after I pick the space for my Confluence page I can pick a template. I'm not sure what workflow you're using, or if it's a permissions thing. I'm no expert on permissions, but I wanted to share what I'm…