Dan Breyen Community Champion

@Jerome Venzuela there is probably some logic challenges. Did you base your Automation off of the template delivered by JSM? On the Templates tab, in Automations, there are Template automations for this exact thing. It would help if you could include some screenshots of your Automation to help use see what's going on and…

Hi @Sundara Raghavan S welcome to the community. In your settings for JSM, (Settings / Products / JSM / Configuration) do you have "Should new requests be shared with with a customer's organization"? If it's set to 'no' you may want to change this to 'yes' to automatically share them with the Organization. Keep in mind,…

Hi @Weiting I could be wrong, but I think you are looking at the articles for setting up a Knowledge Base through Jira Service Management. I was able to set that up per instructions using the Free License. Could you possibly clarify your question?

You finished w/o me!

Hi @Geraldine James welcome to the community! This is a known issue with Confluence. There is an Atlassian Ticket created to convert the files into the new docx format. I would suggest voting for and watching this issue, as it's not getting much traction.

Well we did over 1000 today, with < 700 left, will we finish 5 days early? Maybe we should get bonus trees!!!

We're under 2000 with 7 days to go.

Hi @Shitara Saya welcome to the community! I took a quick look at Atlassian's Jira site and didn't see these reported. If you can reproduce them, I would suggest opening a ticket with Atlassian Support and get their feedback. There may be a know issue for this, or it could be something new.

I was dreaming when I wrote this so sue \me if I go to fast. Cause Life is just a party and parties weren't meant to last. 2000 0 0 party over oops out of time. So tonight I'm gonna browse like it's 1999.

Hi @Klaus welcome to the community. I think one of these are your issue: CONFCLOUD-57136 CONFCLOUD-31366 They've been closed as 'Won't Fix' due to no votes. I would confirm that with Atlassian Support and see if they can reopen them. Then we need to start gathering a bunch of votes. Please post the results. If they reopen…

Ahh, I've tried archive.org, but not oldweb. Maybe have to go look up somethings on the old yahoo search pages!

Hi @Docubuilder Suppoort I'm no API expert, but I found this which may work for you: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-get 

@Matthew Furry I think one of these are your issue: CONFCLOUD-57136 CONFCLOUD-31366 They've been closed as 'Won't Fix' due to no votes. I would confirm that with Atlassian Support and see if they can reopen them. Then we need to start gathering a bunch of votes. Please post the results. If they reopen them, I'll vote for…

@Julie Beltz we use Automation and API calls to get this information. You are correct, if they have more than one, you probably don't want to do it. You can get the Reporter's Organization based on their Account ID with an API call. https://(INSTANCE)l.atlassian.net/rest/servicedeskapi/servicedesk/{{issue.Request…

Hi @Rajakumaran Balashanmugam I don't get that error in my Confluence instance. I believe the Panel Macro is part of the old Legacy Editor. It says there is an issue with the Border Style. Do you have a value set for that property? Have you tried removing it or changing it to the recommended 'solid' and see if that works?

Hi @Muteb Alanzi welcome to the community! That is a limitation of the software. There is a ticket created on Atlassian's Jira site to increase this amount. I would recommend voting for and watching it for updates.

@nat have you seen this behavior on your own? I'm just curious if I'm missing something, because it's hard to diagnose from a text description. I'm in the cloud, and I can't recreate it, but I took a quick look at Atlassian's Jira site and couldn't find anything regarding that issue, but I may have missed it. I'm not sure…

Hi @Pat Flint welcome to the Community! If you go into your Portal as a System Administrator, when you click on your 'Profile & Settings' you should see an option for 'Page Layout'. If you select that, it should take you to the 'Edit home page layout' form. There you should see a 'Portals' section. I see the sample/demo…

Hi Edison, someone else had this same question earlier. I couldn't find an Atlassian Jira ticket specific to this issue, but something did change, as if I change my sort to 'Oldest first' I see what you guys are getting. My only advise would be to contact Atlassian Support, as they should have more information on what…

Hi @Andy Caruso welcome to the community. Here's an article about Replacing the Organization Administrator. If you're not using a Free Cloud license and aren't able to find an answer on these community pages, you can contact Atlassian Support for assistance with your issues. I would also create yourself as an Org…

Don't forget about the Lahaina Banyan Tree in Maui, HI! Not even a fire could take it out!

Sycamore Gap looked amazing! We have less than 7000 to go with 10 days to go. That's 700 a day.

Hi @Paul Verburg welcome to the community. As I can recreate the same behavior on my instance, I would say that the functionality is intentional. I took a quick look at Atlassian's Jira site and didn't find anything specific to this change. I fiddled around, and couldn't figure out a way to change the behavior as well. You…

Hi @Bob Plank welcome to the community. I don't have that filled in on my Satisfaction Report so I'm pretty sure that's not coming from base code. It almost looks like someone has defaulted that information into the field. Do you happen to have an Automation that is filling in that field? Or do you have a form that is…

Survey says!.... We're under 10000. Are we going to make it? (Great, now I have Twisted Sister in my head..."Were not gonna take it.. ")

Hi @Rosa Verge Lleixà welcome to the community. I may not be understanding your question correctly. Are you referring to your issue being marked as Resolved, but it's not actually coming off your boards? Was your issue close by some sort of automatic process. If so, it's possible the 'Resolution' field is not being set, in…

Not really my memories, but the swimming pool scenes in "The Sandlot" are worth every second to watch. Would anyone like a Baby Ruth?

Hi @Itai Yosephi welcome to the community. Are you using Cmd-K on a Mac by any chance?Does Ctrl-K work? From Atlassian's help link, they list Ctrl-K to open the command palette. I know I get confused sometimes switching between a Mac and Windows. Hope that helps.

Hi @PJ Zaiac I'm wondering if you're able to help out again. it seems like this still an issue. Unless I'm completely missing something, I was the first and only person to reply to an "I'm New Here" poster about 4 hours ago. I didn't reply to any other 'newbie' posts, yet I didn't get the Warm Welcome points. Would you be…

Hi @punyashree99012_gmail_com welcome to the community! When we started implementing JSM ( about a year and a half ago), We took the ITSM project and used it as a template to start our JSM project. I used it a bit as a training system, and still reference it once and awhile for how something was setup. I still keep it…