Dan Breyen Community Champion

Hi @Ahpook welcome to the community. I did some digging on Atlassian's Jira Site and found JRACLOUD-84565 which sounds like the issue you've been having. Take a look at that issue, and if you agree that's the issue you are having, you can vote for and watch it for any updates. Hava a great New Year. Hope that helps.

Hi @Gabriela Garcia welcome to the community! We're mainly a user community here. I would suggest opening a ticket with Atlassian Support, and use the 'Billing, payments, and pricing' option'. They would be most suited to assisting you with your billing concerns. Have a great new year! Hope that helps.

Hi @Maria Buryanina welcome to the community. I found CONFSERVER-60725 out on Atlassian's Jira Site. It sounds a lot like the issue that you have. Check it out, and if that is the issue you are having, you can vote for and watch it for future updates. There is a list of things that seem to cause this behavior to happen, If…

Hi @YE Winnie (BEG/QMM-CN) welcome to the community. I also found this closed Jira ticket JRACLOUD-81913 where the issue wasn't reproducible. You may want to contact Atlassian Support if you are having issues importing from another language, as it appears that it should work for you. Hope that helps.

Hi @Stephanie M Corby The only people that need JSM licenses would be your 'Agents'. If you have any of your Jira users could be working on the JSM tickets, they can be setup as Collaborators, but they aren't using up a JSM license. Here's an article on JSM Roles for reference. Hope that helps.

Hi @wajih.benslimane welcome to the community! Are you having a specific issue with licensing, or were you just wondering how many licenses you can have? As that linked article mentioned, the Premium Plan for Jira Cloud allows up to 50,000 users. One other possibility could be that you signed up for an annual plan for a…

Ahh, the 70's..... Nice pic @Kristján Geir Mathiesen and it even looks like matching jackets! If I recall, Santa brought Simon for my brother and probably a game for the Atari for me. And then after getting up in the middle of the night, playing with everything, then putting it all back so my parents didn't know we were up…

Hi @Stefan Wohnlich welcome to the community. I don't know which version of Confluence DataCenter you are using. I did a quick search on Atlassian's Jira site and found several issues related to the fixed width in tables. Here's the query I used: project = "Confluence Data Center" and text ~ "\"fixed width\"" and text ~…

Hi @Rajesh Rangisetti welcome to the community. From what I see listed here on right side of this page, Atlassian has you with a Standard license. If you look in your site under Atlassian Administration, it will list out the plan you have. If you want to use the 'Free' Plan, you'd need to change your plan. Here are the…

Hi @이우진 welcome to the community! There should be a 'collapse'/ 'expand' arrow just to the right of your project name in the left tab. Your first screenshot looks like the left menu has been collapsed. I'm in dark mode, but that's what it should look like: That should toggle that left menu. Mine hides if the left menu…

Hi @Isslam_Awad welcome to the community. I think CONFCLOUD-76278 on Atlassian's Jira Site is your issue. If that's it, you can vote for and watch it for updates. I'm getting regular and custom emojis to export, but if you have a specific use case, I would think that would be useful information to be documented on that…

Hi @Jason Liu I found this article from Atlassain on what happens when the license expires. I think it will answer your question about what you can and can't do. what-happens-when-a-jira-license-expires Hope that helps.

I'd say you've found an anomaly between Edge/Chrome & Firefox. I'd create that ticket w/ Atlassian Support (If you're not the admin, they might need to do it for you) and have them weigh in.

Hi @Consuelo Lennox good ideas! You can create a suggestion on Atlassian's Jira Site. Then other users can vote on it and Atlassian's Product Management can use that information in their release planning. Hope that helps.

Hi @hroy if you would like to suggest functionality for Jira, I would suggest creating a Jira issue on Atlassian's Jira Site. You can spell out all the requirements for that change and then users will have a chance on voting for it. Then Atlassian can evaluate it for potential inclusion in the application down the road.…

Hi @Gordon Cole welcome to the community. I took a look at Atlassian's Jira Site and couldn't find anything related to the issue that you are having. You don't list out your steps, but if I go to 'Views' and click on Calendar, I can set it to week, leave the view, and come back later and it's still set to 'Week'. Do you…

Usually at the end of the year, I launch Jira and Confluence on my computer, then I take off the cover, and then with a can of 'Canned Air', I blow out my computer and make sure all of the dust bunnies are cleaned out. I used to open the coffee cup holder on the front of the PC, and make sure that's all cleaned off, but…

Hi @Luciano Nunes De Lima I found this Atlassian Announcement from last September regarding the packaging models for Automation. As of November 23, project specific rules are counted towards the limit • Single-project, project type, multi-project, or global rules will count towards your limit. • Actions (log action, create…

As it's a slower time in the office, it's a good time to go through open issues and see if they are still relevant, or no longer appropriate. We're still relatively new to JSM and a Knowledge Base, but going through all your Knowledge Base articles is also an appropriate activity to go through. Delete articles that aren't…

Hi @Soukaina IBALINE there are similar automations in the Template Library that you could also use and modify to suit your needs. I used that for my instance as a template and it's working great!

Hi @Yaakov Goodman , @John Funk hit the nail on the head. There appears to be a system wide issue with attachments. You can get more information here: Attachments Issue and sign up for notifications on it if you'd like.

Hi Patrick, welcome! I agree with John, use whatever language you prefer to ask your questions. I use the browser to translate into English to read your questions. I probably will reply in English, and hope you can do the same to translate back into French.

Hi @Miguel Soares welcome to the community. I just did a quick check in my app and I can replicate the issue. I would suggest creating a ticket with Atlassian Support and having them weigh it. Looks like an issue that Atlassian needs to address. Hope that helps.

Hi @Mario Maggio in my Confluence Instance, I'm not able to recreate the behavior you are experiencing. I may not have the exact steps you are trying, but I can interchange the left and right keys and either side does the same thing. Could you possibly provide some examples? I took a quick look at Atlassian's Jira Site and…

@Tarek ElMalah as you have a Premium Cloud license, if you're the System Admin for your instance, I would have Atlassian Support weigh in on what's going on.

Hi @Nikola Perisic are you the System Administrator for your account? They're probably the one who would need to create the ticket? Another possibility is that you're on the Free License for Jira. I did find JRACLOUD-80208 on Atlassian's Jira Site. That's the only open issue I see open at the moment. It kinda sounds…

Hi @Amir Atadjanov I took a quick look through Atlassian's Jira Site and didn't see anything related to your issue. I found this older issue with IE, CONFCLOUD-43264 not sure if you are using Edge or another browser. Do you get the same behavior if you're using a different browser? Do other users see the same behavior?…

Hi @Tarek ElMalah welcome to the community. I took a quick look on Atlassian's Jira Site and found a few tickets that may be contributing to your issue. If any of these sound like the behavior you are experiencing, please vote for and watch them for updates. I may not have the exact steps or environment you are using, so…

Hi @Dave Lines I found CONFCLOUD-79372 on Atlassian's Jira site which sounds very similar to what you are experiencing. I would suggest voting for and watching it for updates. As I read that, the counts can be wrong when you sort by columns, which is what you are experiencing. Hope that helps.

Hi @Lance Li I did a quick search on Atlassian's Jira site and found these two issues which look very similar to the issue you're running into. I would suggest voting for them and watching them for updates: JRASERVER-66386 JRASERVER-67130 I don't see any workarounds listed. Hope that helps.