Dan Breyen Community Champion

Hi @Diana Chapman welcome to the community! It would depend on how they are added to the ticket. If they are added as a Watcher because they are an Agent or Collaborator, then they would receive all notifications, regardless of if they are made as 'Reply to Customer' or 'Internal Comment'. If they are added as a 'Request…

Hi @Vladimir Sumilin I just checked in my instance and those steps are still valid. I loaded that same Community page and followed the steps to get to the same field, so you should be able to increase your file size. Hope that helps.

Hi @Francesco Carullo MMS I found this article from a few years back. Install-custom-language-to-JIRA-Cloud At this time, this functionality isn't available. I found this JRACLOUD-78658 requesting this functionality. It wouldn't hurt to add a comment to it. There might be a third party add on, but I'm not familiar with…

@Hermeus could you try these few things? Does it fail for both xls and xlsx files? Does the file size make a difference? (do smaller files work) Have you tried a different browsers? You didn't mention what version of Jira you were using. If you're not on the latest, is it possible to update? I do see a fix for xlsx files,…

As a kid, we always had a real tree. It was even flocked a couple of times. After us kids were grown up, my parents switched to the artificial tree. It was much easier to setup and didn't shed the needles. Right now, the plastic & metal tree is in our house. We didn't have to get all bundled up, and with the pre-lit…

@Emmanuel Jose I'd probably contact Atlassian Support and have them weigh in. I can see something going on with my instance, but I can get a full blown workflow to replicate it. 

Hi @Emmanuel Jose I took a quick look at Atlassian's Jira site and ran across CONFCLOUD-78990 is it possible the pages in question were created with the legacy editor and converted to the new editor? Also, for testing, if you create a new table on that page, do you experience the same behavior? Does creating a new page for…

Hi @Webservice welcome to the community. Would it be possible to get some clarification your question? If you could provide some more details about what you are looking for? At what point in your workflow are you trying to set the organization? I'm assuming you're able to set it manually? Are you trying to get it to fill…

Hi @Emre Ünal welcome to the community. In my instance, I can search for that and it doesn't return any errors. Could it be something different between the browser you are using, and or any language settings? I'm setup for English and Edge. Have you possibly tried other browsers? Do other users get the same behavior? Do…

Hi @Felipe Andrés Galdames Ibacache welcome to the community! That is how Atlassian displays their tables with that shading on the left and the right. CONFCLOUD-79641 on Atlassian's Jira Site would be your issue. The ticket refers to using a macro, but I would contend it is for any table that is exported. If you look at…

The only thing that would come to mind would be some code change has been rolling out and was recently pushed to your instance. I would think that Support could confirm that for you.

I did another search and I think I think I found your issue. JRACLOUD-83798 sounds like what you're experiencing. You can confirm with Support, but that looks like it to me. Feel free and vote for and watch it for updates. I voted for it to.

I would agree if you don't have your Jira users in your Organization setup in JSM as Collaborators, they won't get the notifications. Here's this article I found on the different roles for JSM: JSM Roles Are your External users setup as customers? If so they should be able to get emails.

Hi @Joe McArdle welcome to the community. I'm not experiencing the same behavior when I create a new table or paste an existing one but I may be using different steps than you are doing. When you edit the page, does it say it's using the old editor by any chance? If it does, you could try converting to the new editor. I'm…

Hi @Teri Yeargin welcome to the community. We're using JSM Cloud and emails are being sent to our internal staff (Internal Customers, Agents, and Collaborators are all getting emails), and our External Customers are getting notification emails with any of our Agent responses. That is the intent of the system. If someone is…

Hi @Süreyya Kocali welcome to the community. I don't use the Data Center version, but I did a little research on Atlassian's Jira Site and came across CONFSERVER-33581 which sounds like your issue. They're very similar, and there are a few others that are similar to that one if you'd like to verify it yourself. I would…

Not a problem @Raf Andersson You can have your one user setup in JSM as an Agent, If your other users might want to see what's in JSM but not be responding to customers, they can be Collaborators. Here's an article with more information on the different roles: JSM Roles Hope that helps.

Hi Jim, welcome to the community. I'm not able to replicate your issue on my instance in Chrome. Do other users have the same issue? Have you tried different browsers to see if it's a browser specific issue? If you use the Quick Filters to narrow down the list, do you have the same experience? I'm wondering if it has to do…

As usual I brined the bird and then roasted it up Alton Brown style. (Yeah, the Good Eats guy on Food Network) Someday I want to make the Turkey Derrick and deep fry it, but until then, roasting in the oven it is. Surprisingly, using a cookie sheet, some veggies and a drying rack makes a great roasting pan! And did a new…

Hi Dumidu, welcome to the community! When I'm troubleshooting issues like this, I do go look out on Atlassian's Jira Site and search by the product and some keywords to see if an issue is already there for me to vote for and watch. You can also ask Support if they're aware of the issue. If I'm understanding from your…

Hi Hennie! Welcome to the community. It's my understanding that the user is able to change their own language settings in their User Profile. Are they able to execute these steps? * Go to your avatar > Profile. * Select Manage your account. * Select Account preferences. * From Language, select your language. Hope that…

Hi @Daniel Blanchard welcome to the community. Do you happen to have some screenshots of the behavior that you could share? Your issue looks very similar to CONFCLOUD-72213. In your case, it seems very sporadic. Have you happened to try it on another browser, or have another user try it? If you can find some sort of…

Hi @John Felleman based on finding CONFCLOUD-78806 on Atlassian's Jira site, it doesn't appear this is available functionality today. I would recommend voting for and watching this ticket for future updates.

Hi @John Felleman welcome to the community! I found this article from Atlassian regarding importing data from a CSV file. Looks to me like you can then match up your structures and finish the import. Match with your database structure When using the Import option, the import entries dialog will open after the data is…

Hi @Mark Uwabor welcome to the community! I found this information regarding Fresh Service Integration on the Fresh Service Support site: Fresh Service & Jira Integration There are a few other links on that page as well. Hope that helps.

Hi @Roman Stoffel I'm not experiencing the same issue with Firefox that you're seeing. I did find JRACLOUD-85296 which was reported recently that sounds similar to your issue. I would suggest voting for and watching that for updates, it does look like a recent issue. Hope that helps.

Looking forward to lots of contributions from contributors! :) Congrats!

Hi @Fernando Bazán welcome to the community. If there are issues with your account, I was going to suggest you contact Atlassian Support and select the 'My Account' option. It appears you contacted Support already. They're best suited for assisting with this issue. Hope that helps,

Hi @Natalie Bateman I'm not aware of a way to do that without a plugin currently. I did find JSDCLOUD-2942 submitted on Atlassian's Jira site that I would suggest voting for and watching for updates. (I voted for it too). Hope that helps.

Hi @Thijs have you verified that your customers are setup as 'Customers' and not 'Agents in their security settings for their logins?