Shashwat Khare Atlassian Team

Hello @Olivier Truong , I'm Shashwat from the Opsgenie support team :) Please note that the JSON query search is not supported currently in the alert description field. I tried the same in my test lab and saw that we're not able to search for the key name or the key-value when it's parsed inside the description field in…

Hello @Nezi Dias , Please note that when you append "+partial_outage" or "+degraded_performance" to a component's automation email address, it overrides the "UP" command in subject lines which is used to make it back to Operational. To set it back to Operational, please use the unaltered automation email for the component.…

Hello @Stephen Flaaen , I'm Shashwat from Opsgenie support. No, this shouldn't be happening for the voice notifications being sent out to the on-call users and the notification call should start with the IVR saying "You have a new notification from Opsgenie" Please log a support ticket with us using this link mentioning…

Hello @Oleksandr Shmyrko , Thanks for bringing this to our attention. May I please ask you to log an email ticket with us so that we can investigate if there's an alias mapping configured on your Datadog integration and further understand why the recovery alarm from Datadog is not closing the expected opsgenie alert.…

Hello @Guilherme Nicolosi Yes, you're right that the standard message as "This Incident has been resolved" gets set out when the Incident is set to Resolved. You can also customize this message by creating a new Incident template and customizing the message body for the Resolution template as below: However, this template…

Hello @Guilherme Nicolosi Yes, you're right that the standard message as "This Incident has been resolved" gets set out when the Incident is set to Resolved. You can also customize this message by creating a new Incident template and customizing the message body for the Resolution template as below: However, this template…

Hello @Gabriel Valladolid , Yes, they're getting these notifications because of the Add note notification rule configured for their individual profiles, which is sending out the notification every time someone is adding a note to an existing alert. To disable these notifications, they can navigate to Settings >…

My pleasure, have a great day ahead!

Thank you :) I have raised the Feature Request number: STATUS-699 for this feature. As these feature requests are not yet public, I would request you to log a ticket with us using this link, to check the status and updates on the same. Best, Shashwat 

Hello @katharina.volkmann , I'm from the Statuspage support and here to help! :) Unfortunately, we currently support using only the localize app for translation. Alternatively, you can use the custom HTML on a page and the language shown would be the same as the one being used in your HTML code. Best, Shashwat

Hi @Ken Allison , I'm from the Statuspage support team and here to help! :) May I ask you to confirm that you're looking to remove one of your existing statuspage components? Could you please elaborate on the categories you mentioned for removal via CSS/JS ? Best, Shashwat

Hello Katharina, Our engineering team is currently gathering interest on this issue and still waiting for more input from multiple customers. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and…

Hey @#willb0t , Could you kindly log an email ticket with us using this link for this setup? This will help me seek access to your instance and assist better towards a resolution on this scheduling ask. Best, Shashwat

Hi @#willb0t , I'm from the Opsgenie support team and here to help! :) I replicated the same setup in my test lab, however, I'm not seeing the second instance being split into a 48-hour and 24-hour shift. While configuring this rostering, I ensured that I'm using different users for all 3 rotations so as to not have the…

@Christine Virata-Stone I don't have an exact ETA on this, unfortunately, however, rest assured that we're working on it.

Hello @Erik Groot , I would request you to kindly log a ticket with us using this link for this to be checked by a JSM Expert. I'm from the Opsgenie support team and someone from the Jira Service Management support team should be able to answer this accurately. Best, Shashwat

My sincere apologies, Erik for this confusion due to a typo. What I meant was you can use a custom Twilio number in JSM subordinate Opsgenie, but for using a Netherlands number, you will need to split your Opsgenie from your JSM instance and use it as a standalone product.

Glad I could help :) 

Hello @derrick_phang , I'm from the Opsgenie support team and here to help! :) Yes, this is happening because, the team members have active notification rules for the below categories: > Closed Alert > Add Note You can remove these notification rules for other team members by navigating to Settings > Notifications >…

Hey @Christine Virata-Stone , I'm from the Statuspage support team and here to help! :) Yes, unfortunately, deselecting this option to "Send notifications" doesn't work as intended and still sends out the notification when editing a scheduled maintenance. We do have an ongoing ticket for this issue with the Statuspage…

Hello @Erik Groot , I'm from the Opsgenie support team and here to help! :) Yes, you can use a NL phone number for call routing in JSM subordinate Opsgenie, but the number has to be procured by you from Twilio. Here's a document link explaining how to search a buy a number from Twilio:…

Hi @Madhankumar K I'm from the Opsgenie support team and here to help! :) May I know in which Opsgenie instance are you logged in with what email id? Also, may I know which exact Analytics report are you trying to download resulting in this error? Best, Shashwat

Hello @David Nunes , I'm from the Opsgenie support team. Please log an email ticket with us using this link and we will be able to create the sandbox environment for your enterprise account as expected. Best, Shashwat

Hello @William Butt , Yes, this error is usually shown when either your account plan doesn't support voice notifications for the country code's number or they're supported post the end of your trial plan. Additionally, if the above doesn't qualify for your account, then it could be an issue on our end and I'd request you…

Hello @Rajiv GopalakrishnaRao , Yes, you can customize the email notifications by navigating to Your page > Customize page and email > Customize email > Save email customization. Please refer to this document link for the detailed steps on this. Best, Shashwat

@Shubham Mahajan I'm glad I could help :) 

Hello @Shubham Mahajan , Yes, you can use the query "priority: P1/P2/P3/P4/P5" in the Opsgenie search bar for filtering out the respective priority alerts in Opsgenie. You can use the field:value combination with most of the alert fields. Here's the document link for how search queries for Alerts work in Opsgenie. We…

Hello @J.M. Talarico and @Ale , Apologies for this inconvenience, may I please ask you to follow the below steps to sign up for a new site: 1. Click on this link to try Statuspage. 2. On this page, for the drop-down that says "Your site", please click on the hyperlink right beneath that form option, that says "Start a new…

Hello @mischlerpa , My sincere apologies for the confusion :) The Retention Time depends on what pricing plan of Opsgenie you're subscribed to and it's as below: Plan Retention Time Free 3 months Essentials 6 months Standard 1 year Enterprise Unlimited Best, Shashwat

Hi Vaibhav, As mentioned in my previous response, we, unfortunately, don't have an API endpoint to do this via the API. We see how significant this is to you and your business, so I have associated this community thread to an existing feature request with the information mentioned above. The feature request ticket…