Shashwat Khare Atlassian Team

Hello @mischlerpa , The Logs page is the place where all the incoming data related to integrations, configuration updates within your organization, and detailed versions of the alert activity events can be viewed in the alert activity logs. You can search your organizational logs through the Logs page, for the last 2 weeks…

Hello @Libby Lundgren , You could utilize our List Integrations API to list the current integrations you have in your Opsgenie instance. Next, you could use the Get Integration API to fetch the current integration settings in your instance and then use the Get Integration Actions API to fetch the Create/Close/Ignore rules…

Hello @[deleted] I'm Shashwat from the Atlassian Team and here to help! Please refer to the below document for the missing field definitions: https://opsgenie-218b8922aad7.intercom-attachments-1.com/i/o/149521223/c99d3ec82e305d86f44e3e36/opsgenieTrigger.txt This payload has the definitions for both the variables,…

Hello @igorkop , Yes, the description field supports HTML formatting, however, the Table formatting in the field is not yet supported and we have an existing Feature Request for this listed below: https://jira.atlassian.com/browse/OPSGENIE-1551 I have gone ahead & added you to this feature request. I have personally…

Hello @Boquiren Trina Marquez The current workaround for this is to update the Incident template for each new incident. We're currently working on this Feature Request to allow customizing the default template - Ability to customize default incident template I have gone ahead & added you to the feature request. I have…

Hi @Maduranga Liyanage , Your existing domain would still remain intact for the custom domain being set up. Please refer to the below document link on how the custom domain redirection works in Statuspage: https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/ Best, Shashwat

Hey @Areeba Turabi , I'm glad you were able to add the permission and thanks for sharing the solution with us! :) Have a great day ahead! Best, Shashwat

Hey @Areeba Turabi , I would need to take a look at your Amazon SNS environment to confirm the user account. Could you please use the below link to log a support ticket with us for further assistance on this: https://support.atlassian.com/contact/#/ Best, Shashwat

Hi @Areeba Turabi , For permissioning this, you should be adding the AWS user accounts who should have permission to post to the Amazon SNS topic responsible for receiving messages from Opsgenie. This topic would eventually send these Opsgenie messages to it's subscribers as and when it receives them from Opsgenie. Here is…

Hi Yeudy, Thank you for reaching out, my name is Shashwat and I’ll be assisting you today :) I checked the above Feature Request and would want to confirm that this is in the "Gathering Interest" status with us. There are many factors that influence our product roadmaps and determine the features we implement. When making…

Hi @Kunwar Vaibhav Singh We have the below API endpoint exposed to read the histogram of subscribers by type and then state: https://developer.statuspage.io/#operation/getPagesPageIdSubscribersHistogramByState We have the below FR raised for this functionality: https://jira.atlassian.com/browse/STATUS-109 I have personally…

Hi @Kunwar Vaibhav Singh , Yes, you can modify the email notifications in Statuspage by navigating to Your page > Customize page and emails > Customize email Please refer to the below document link on how to modify the email notifications: Customize email notifications in Statuspage For the ability to modify SMS…

@Aslan Brooke yes, that makes sense but kindly note that the system design has been done this way to prevent email clutter about alert notifications and this is why by design, Opsgenie will not send you alert notifications unless you're one of the responders or part of the responder team for the Alert. May I ask if you…

Hey @Aslan Brooke, I'm from the Opsgenie support team and will be assisting you with this query :) You can add your email id to your Email contact method by navigating to Settings > Notifications > Contact Methods and adding your email id under Email via "Add email" as below: Once your email id is added, please add a…

Hello @Brent Mifsud , I'm from the Statuspage support team and will assist you today :) You can use the below Get Uptime data for a component endpoint to fetch the uptime status for a component: https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentIdUptime and use the below endpoint to fetch the…

Hey @Devin McElheran , Thank you for elaborating on the issue in such detail :) From the above description, it looks like the Close Alert action filter is not processing the alert closure as per the filter setup, as you have rightly mentioned. To effectively investigate why the alerts are not closing, could you please log…

Hey @Adam Suskin , We currently don't have a way to customize/remove the Slack notification URL that gets sent out when creating/updating an Incident in Statuspage. I have created this feature request for this functionality - https://jira.atlassian.com/browse/STATUS-590 I have personally upvoted and watched the FR so I…

Hi @Jugal_Shroff , Yes, you can use the below API endpoint to get a list of active maintenance in Statuspage: https://developer.statuspage.io/#operation/getPagesPageIdIncidentsActiveMaintenance Best, Shashwat

Hi @Lucas Amaral Lopes , Could you please log a support ticket using the link below: https://support.atlassian.com/contact/#/ We will accordingly check the Subscription Creation date and time and the Start date and time to establish how the subscription got created. Best, Shashwat

Hi @Michael Easlick , Yes, you would configure multiple rules of the same primary and backup on-call users to be tried unless somebody acknowledges the alert. Here's a document link that should help understand how these routing rules work in Opsgenie: A deep dive on Routing Rules Best, Shashwat

Hello @Michael Easlick No, we, unfortunately, do not have an option for the Incoming call routing to keep trying forever to reach an on-call engineer instead of routing to voicemail or hanging up. Yes, after the system performs the configured iterations of trying to connect to an on-call engineer via the incoming call…

Yes, you would need to configure the "Create Alert" and "Close Alert" action filters for the integration. The conditions selected under these filters would create and close Alerts in Opsgenie accordingly for all the Alerts triggering from StruxureWare'd end. For example, if you select "Match all alerts" for the "Create…

Hi @Rodney Thomason , Could you please verify once that the Integration is correctly configured in Opsgenie as well as on the StruxureWare Data Center Expert side by following the steps in the below document link: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-struxureware-data-center-expert/ Once this…

Hi @Kim Barry, Yes, please note that a Team can subscribe to a service by the "Subscribe to service" button, and separate alerts are created for every subscribed team. The Incident-Alert-type field for the Incident will state "Service Subscription" signifying that this Alert was created via the subscription. Yes, a team…

Hi @Alex John , Incident rules are available on Opsgenie's Standard and Enterprise plans. After an incident is opened, alerts matching the incident rules automatically become associated alerts of that incident. Opsgenie doesn’t send alert notifications for these alerts. This aims to reduce alert fatigue. If an alert…

Hey @Alex John , Yes, it's correct that once you enable this Incident rule for the Alert notification, it will alert the user account for all the New Alerts that are yet to be notified for the responder user account. To avoid multiple notifications, you can Bulk Acknowledge or Close existing Alerts from the Opsgenie UI.…

Hey @Alex John , Yes, this can be done by visiting the Responder User's profile and verifying that an Incident Rule is configured in place for the New Alert to notify via Voice immediately. To do this, please navigate to Settings > Users > User account > Notification > Notification rules >New alert and check that a valid…

Hi @Alex John, Yes, this can be done for Responders, when added to an Incident. You will have to check that the Responder account being added to the Incident, has the Voice Notifications enabled in their User Profile. To check this, please navigate to Settings > Users > User account > Notification > Contact methods > Voice…

Hi @Alex Thornhill , Please note that for the Zendesk Opsgenie integration, we have the functionality of adding internal notes/ public replies from Zendesk tickets to Opsgenie Alerts. However, for Incident Action Mapping, we currently offer only Incident state-based Incident actions such as "Resolved/Reopened/Closed". I…

Hi @Alex John , This is currently happening because the responder account would not have Voice notifications enabled in the Profile settings. To fix this, please ask the responder user to add a Voice contact and a notification rule in the "My Profile" page for Opsgenie. You can watch this tutorial video on how to add…