Shashwat Khare Atlassian Team

Hi @Vipeen Sekharan , This is Shashwat, jumping in on behalf of Mubeen, as he's currently out of office. Yes, it's correct that the new email will need to be added as an Opsgenie/JSM user account, before it can be utilised anywhere in the integrations. Could you please help attach screenshots of any errors that show up…

Hey @Mau Jimenez , No worries! Could you please log a support ticket with us using this link ? Best, Shashwat

Hello @Mau Jimenez , This is Shashwat from Opsgenie support and here to help! :) May I know what is your Opsgenie instance URL? Here are the help document resources for Responder alerts in Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-responder-alerts/…

Hi @Andrew Rueckert , This is Shashwat from Opsgenie support and here to help! :) Yes, this is due to an Android limitation; however, the workaround is simple. First, it is important to know that there is a method of allowing apps to override DND that is native to Android, which, when utilized with Opsgenie or any other…

Hey @Van Yamamoto , Thank you for the confirmation and I'm glad it's working now :) It's always best to double-check that the "Send notifications" option is enabled when scheduling the maintenance. Best, Shashwat

Hi @Van Yamamoto , This is Shashwat from Statuspage support and here to help! When creating the Scheduled maintenance, you have the option to notify subscribers immediately about the newly scheduled maintenance via the "Send notifications" option on the Maintenance creation page in Statuspage. Please refer to the below…

Hello @shawn.arline , This is Shashwat from Statuspage support. Unfortunately, the product team is still evaluating this for implementation, and it is currently in the "Gathering interest" status with us. This means that the Product team is awaiting for unique domain votes and comments for a broader implementation. Best,…

Hi @Scott McDonald , This is Shashwat, from Opsgenie and here to help! :) Yes, this can be achieved via the incoming call routing functionality in Opsgenie. With the incoming call routing setup, you can choose to forward the incoming calls to one of the Teams/escalations/schedules/Users as required. Best, Shashwat

Hello @Abdelhadi Nasmane , Yes, this is the correct payload being used for the Close alert action on the Opsgenie side. I'm glad you were able to implement the 2-second delay so that the async framework works as expected here. Best, Shashwat

Hi @Abdelhadi Nasmane , This is Shashwat and Opsgenie and here to help! :) May I know if you have configured the Close alert action filter to look for specific field values in the incoming payload and auto-close the alert as explained in this help document? Could you please help me with the close webhook payload being sent…

Hey @Moses Moore , I'm not sure I understand what happened here. Was there an error prompt on your end when posting the thank you? Could you please help attach a screenshot of what you're seeing on your end? Best, Shashwat

Hello @Maximiliano Barrios , I'm not sure if the external subscription will work for a public page while being protected by Cloudfare. Could you please raise a ticket with us using this link and I should be able to investigate this further? Best, Shashwat

Hello @Moses Moore , Yes, unfortunately, this is a current limitation and we have an outstanding feature request to the Product team as below: https://jira.atlassian.com/browse/OPSGENIE-1648 Best, Shashwat

Hey @Maximiliano Barrios , I tried accessing your Public statuspage - https://status.naranjax.com but it looks like the access is protected for this page via CloudFare access. Can you please check from your end if this page is open for public access? Best, Shashwat

Hey @Maximiliano Barrios , May I know the error message that pops-up when an external domain user subscribes to the page? Best, Shashwat

Hey @Moses Moore , Thank you for elaborating on this. Please note that the PATCH request on the heartbeat only allows the addition of data but does not allow the removal or overriding of any data, which means customers can not perform actions such as removing tags via the API. Also, could you please create an API…

Hi @Moses Moore , This is Shashwat from Opsgenie support and here to help! :) May I know if this heartbeat is active and if you're able to do a GET call for this heartbeat? May I know your Opsgenie instance name and the email ID with which you're calling this API? Best, Shashwat

Hi @Maximiliano Barrios , This is Shashwat from Opsgenie support and here to help! :) Are you trying to subscribe to an existing Opsgenie analytics report in your instance, or have you created this report yourself and subscribed to it? Could you please confirm your Opsgenie instance URL and the email ID with which you'd…

Hi @Zhuo Chen , This is Shashwat from Opsgenie support and here to help! :) May I know the Opsgenie instance URL/name that you're using here? Could you please help confirm which subscription plan do you have for your Opsgenie instance? You can check your subscription plan by navigating to Settings > Subscription > Current…

Hi @Cheng_Li , This is Shashwat from Opsgenie and here to help! No, unfortunately there isn't a groups feature in Opsgenie and won't synchronize the ServiceNOW groups in Opsgenie. Please refer to the below help document on the current features supported for ServiceNOW via the Opsgenie ServiceNOW integration which can be…

Hi @Sam Wilson , I checked the feature request, and unfortunately, the Product team decided not to move forward with this use case as of now because implementing it would require changes to the default system metrics and Product UI. Best, Shashwat

Hi @Super Star , This is Shashwat from Statuspage support and here to help! Please refer to the below resource hub on how to integrate your app with Statuspage: Integrate Statuspage with other applications You can use the Status API and Manage API endpoints for the integration in your app. Best, Shashwat

Hello @D Mitchell , That's great! Once you apply the template, you should see the values getting parsed as expected under the template variables. Best, Shashwat

Hello @Eduardo Bernardo dos Santos This is Shashwat from Opsgenie support and here to help. May I know if you're using a standalone Opsgenie instance or a JSM subordinated version of Opsgenie within your Jira Service Management product? Could you please help elaborate how the routing rule and escalation policy is currently…

Hello @D Mitchell , This is Shashwat from Opsgenie and here to help :) May I know if you're using the recommended template in your New Relic workflow as below? Using this template, you should be able to pass the description field in one of the above parameters and get it parsed inside the Opsgenie alert. Reference help…

Hello @gfreeman , Thank you for the update. I checked that in the Opsgenie instance you've been assigned the "User" role, though you're the listed Site Admin for the associated cloud site https://oneteamit.atlassian.net May I know which configuration isn't available for access within Opsgenie? As you are a listed Site…

Hey @gfreeman , Thank you for the screenshot. This explains why you aren't able to access Opsgenie. You've been assigned the User access admin role for Opsgenie, which means you can administer users and groups from admin.atlassian.com for Opsgenie in your organization but this role doesn’t grant access to the product. You…

Hi @Lee Thiam Seng , May I know what happens when you're trying to log in to the Opsgenie Android app? Is there any MDM restriction software from your organisation that needs to be installed on your Android device before allowing logging into the Opsgenie app? May I know the Opsgenie instance name and the user email with…

Hi @gfreeman , This is Shashwat from Opsgenie support and here to help! :) I checked the Opsgenie instance user accounts for "oneteamit" and found the below 5 user accounts: 1. Brian Smith 2. craighunt7 3. Daniel Birtchnell (suspended) 4. Greg Chijoff (Owner) 5. Michael Andrews (Owner) May I know the user email with which…

Hi @Sanchali Banerjee , You should be seeing pre-built analytics dashboards in Opsgenie that show alert-related metrics. Please refer to this help hub link for resources related to Opsgenie analytics. Unfortunately, custom dashboards cannot be built in Opsgenie; however, you should be able to build such dashboards via the…