Shashwat Khare Atlassian Team

Hey @Iqbal Ahmed , Yes, defining the responders on a service level, will ensure that when an Incident/alert occurs for the service. The owner team will be notified via the incident and can acknowledge the incident. The other responder teams will get their own separate alerts. Do you have access to check the other owner…

Hi @Iqbal Ahmed , This is Shashwat from Opsgenie and here to help! :) Could you please check under the Debug logs with the exact integration name/id within double-quotes and validate if there were any changes made to the integration around this time when the alert was expected to be created? Ideally, with these 3 entries,…

Thank you! I see that you have the Jira Service Management product on the Standard plan Can you please raise a support ticket with us using this link and the JSM Team should be able to assist you further on this? Best, Shashwat

Hi @Tomasz Gorzkiewicz , May I know your cloud site URL for which you're using the Jira Service Management product? Best, Shashwat

Hi @Tomasz Gorzkiewicz , This is Shashwat from Opsgenie and here to help! :) When you open your Jira site, could you click on the app-switcher icon and then launch the "Jira Service Management" product from there as in the below example screenshot: Next, in any of the JSM service projects, you should see the Operations tab…

Hello @Jiri Bocan , That's great! :) Best, Shashwat

Hi @Jiri Bocan , May I know what happens when you save the search query on the Web UI? Could you please elaborate a bit more on what's not working properly when saving the search query? Best, Shashwat

Hey @Jiri Bocan , This is Shashwat from Opsgenie and here to help! :) You can use the search query on the Alerts page as (responders: "insert-team name-here") to see only alerts for which the team is added as a responder. Similarly, you can use the query on the Incidents page as (responders: "insert-team name-here") to see…

Hello @Mark Higgins , This is Shashwat from Opsgenie and here to help! :) Yes, that's correct and you would need to be invited into Opsgenie from within the Opsgenie settings by one of the existing Admins/Owners in the Opsgenie instance. Here is the help document on how they can add you as a user to the Opsgenie account:…

Hi @Iris Ayelin , This is Shashwat from Statuspage and here to help! :) No, unfortunately, we do not have a way to customize the standard Incident statuses available for Statuspage Incidents. We do have an existing feature request raised to the Product team as STATUS-80, for the ability to create custom Incident Status…

Hi @Daniel Åkerman , This is Shashwat from Opsgenie and here to help! :) We have the On-call analytics reports in Opsgenie which shows the user based and global on-call analytics for Opsgenie. This report is available for Opsgenie Standard and Enterprise pricing plans. Best, Shashwat

Hi @Or sasson , This is Shashwat from Statuspage and here to help! :) Yes, you can use the below API endpoint for the POST method to programmatically create templates in Statuspage instead of the UI method: https://developer.statuspage.io/#operation/postPagesPageIdIncidentTemplates Best, Shashwat

Hi @Karthick V , I see that you've already logged a support ticket with us as OGSP-134939 and my colleague, Wei, is waiting to hear back from you on the payload being sent via the Webhook. Could you please respond there and we'll continue with the technical assistance there and close this thread to avoid duplication? Best,…

Hey @Ivan Andrieiev , Yes, I understand the problem here. We do have a way to promote one of the existing users to an Owner role in this scenario, wherein the current Owner has left the organization. As you're a listed Site Admin for the associated cloud site of this Opsgenie instance, could you please help confirm which…

Hi @Humberto Gomes , This is Shashwat from Opsgenie support and here to help! :) Yes, please note that the default User role will not have the "Access All Alerts" permission, which is available for Admins and Owners in Opsgenie, as explained in this help document. You can create a custom Opsgenie role by navigating to…

Hi @Ivan Andrieiev , This is Shashwat from Opsgenie support and here to help! :) I checked the Opsgenie instance named "involve-software" and can confirm that your user account is not assigned a license for Opsgenie login on this instance. The current five user accounts which are present in this instance are: Dmytro…

Hello @Madani , Yes, using an Opsgenie heartbeat would be the best solution wherein you can configure the heartbeat period anywhere between 30 minutes to 1 hour as in the below example: Best, Shashwat

Hi @Madani , Yes, this can be achieved in Opsgenie, however, the alert creation can't be customized based on the iteration frequency in a given time interval. Instead, you can control the notifications to be sent/delayed until an alert occurs 10 times an interval of 10 minutes coming from Logstash to Opsgenie. Herein, the…

Hello @kurt.donoghue Could you please log a ticket with us using this link and we will answer all queries listed above once we have your configuration details and if required, the access to your account? Best, Shashwat

Hello @ratnakumar.ch , Can you please disconnect the Teams integration from Microsoft Team as a first step? Next, please delete the Teams integration in your Opsgenie account , recreate the Opsgenie integration and then configure the Teams Bot again following the steps here. Best, Shashwat

Hi @ratnakumar.ch , Could you please help elaborate on what's happening here? When you use the Opsgenie connect command, are you seeing a message with a hyperlink to the "To disconnect, click here" option as shown in Nick's screenshot? Best, Shashwat

Hi @Theo Adegboye , This is Shashwat from Opsgenie support and here to help! :) This error is thrown for the authentication issue and is due to the password authentication not working on the Salesforce side. Could you please try updating your Salesforce password and ensure it contains no special characters like # or &?…

My pleasure, Jacob, glad it helped! :) 

Hello @Jacob Clark , This is Shashwat from Opsgenie support and here to help! :) Could you please help confirm if you're passing these URLs in the Alert message or description field in the Opsgenie alert? This is because the alert message is limited up to 130 characters whereas the alert description field has a big limit…

Hello @Cameron McAuley , This is Shashwat from Opsgenie support and here to help! :) Yes, you can use the _payload operator to bring in the entire JSON payload into the Opsgenie alert description field. For extracting exact variable values like env out of the above JSON, we would recommend using one of the string operators…

Hi @shivam.singla , This is Shashwat, from Statuspage support and here to help! :) I understand you're inquiring about how to create a Sandbox for your Statuspage account. Please note that we, unfortunately, don't have a sandbox feature in Statuspage as of now. You will need to create a trial page whether it be public,…

Hey @HN , This is Shashwat from Opsgenie support and here to help! :) Yes, this can be easily achieved via the Opsgenie routing rules, wherein you can configure multiple routing rules to look at an alert's tag value, and then escalate it via the first/second escalation to notify person A/B configured on the Schedule A/B.…

Hey @Robert Pawlak , Yes, this is fixed and our CA Team should be able to help you with the split. Could you please log a ticket with us for the same using this link? Best, Shashwat

Hello @Deepak Kumar, This is Shashwat from Statuspage support and here to help! No, unfortunately, we don't yet have the API endpoint to update the update status age histogram, rather only the below API endpoint to get a histogram of subscribers by type and then state:…

Hello @Vytenis Norkus , This is Shashwat from Opsgenie support and here to help! :) Yes, you can use the below Add tags to Alert API endpoint to do this more efficiently: https://docs.opsgenie.com/docs/alert-api#add-tags-to-alert Best, Shashwat