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Opsgenie initial setup/login problem

Tomasz Gorzkiewicz_1yzamw

Hi,

I have no idea where to start. I try to log in but it says Screenshot 2024-11-12 at 10.32.24.png

I don't recall doing something towards it. Can someone help?

In JSM, I don't see anything related to Opsgenie either.

Accepted answers

All comments

Shashwat Khare

Hi @Tomasz Gorzkiewicz ,

This is Shashwat from Opsgenie and here to help!

When you open your Jira site, could you click on the app-switcher icon and then launch the "Jira Service Management" product from there as in the below example screenshot:
Screenshot 2024-11-13 at 3.58.20 PM.png

Next, in any of the JSM service projects, you should see the Operations tab as below with the "Alerts" & "On-call" features that denote the subordinated part of Opsgenie within your JSM product:
Screenshot 2024-11-13 at 4.02.26 PM.png

Best,
Shashwat

Tomasz Gorzkiewicz_1yzamw

Hi,

Sure, I got this. But I don't see anything related to Opsgenie. I've learned that it should be something here but it is not.

Screenshot 2024-11-13 at 16.06.55.png

Shashwat Khare

Hi @Tomasz Gorzkiewicz ,

May I know your cloud site URL for which you're using the Jira Service Management product?

Best,
Shashwat

Tomasz Gorzkiewicz_1yzamw

joistoquertum.atlassian.net

Shashwat Khare

Thank you!

I see that you have the Jira Service Management product on the Standard plan

Can you please raise a support ticket with us using this link and the JSM Team should be able to assist you further on this?

Best,
Shashwat