Shashwat Khare Atlassian Team

Hi @Thawaf khan , You can refer to the starting guide for Atlassian Analytics: Analytics 101 Here is the getting started guide for Atlassian analytics product: https://support.atlassian.com/analytics/docs/get-started-with-atlassian-analytics/ Here is the resource hub for all help documentation on how Atlassian analytics…

Hi @Supriya Devburman , This is Shashwat from Opsgenie support and here to help! :) Yes, you can create multiple JSM integrations in your JSM instance by using the JSM legacy integration variant when creating the integration in Opsgenie. Please refer to this help document for steps on how to create this integration. When…

Hi @Fekade Senbeta , This is Shashwat from Opsgenie support and here to help! :) You can configure the other teams' schedule as an escalation rule condition. This escalation rule will notify the other team's on-call schedule person as in the below example screenshot: Reference help documents:…

Hi @lmichelotto , This is Shashwat from Opsgenie support and here to help! :) Yes, you can use the Analytics report in Opsgenie called "Alert MTTA/R Reports" wherein you can check the Mean Time to Acknowledge/Resolved for all alerts on an individual alert or on a Team basis. Please navigate to Analytics > Alert MTTA/R…

Hi @badal ghimire , When checking for the "push notification" log in the Alert activity logs on the Opsgenie UI, are you seeing a 10-minute delay in sending out the notification? Best, Shashwat

Hi @badal ghimire , When you check the Alert activity logs for the alert on which the mobile app notification was sent out, do you see a 10-minute delay in the notification log for the mobile app? May I confirm if you're using the iOS or Android Opsgenie app? Best, Shashwat

Hello @Bernadette Yu , My pleasure! 😊 You can configure filters on the notification rules based on the below attributes: However, please note that these notification rules will be applicable for such users across all alerts in the instance. Help document -…

Hello @Jenna Pridey , For this use case, it's best to use the Alert Analytics report to filter out only alerts between the date & time range of Jan 01 from 6 AM-6 PM. Please navigate to Analytics > Alert Reports > Alert Analytics and apply the "Current date interval", "Start time from" & "End time before" filter values as…

Hello @Jenna Pridey , This is Shashwat from Opsgenie support and here to help! You can search for a specific time range of alerts by clicking on the "Custom range" time drop-down on the homepage for alerts and selecting the range as 1st January 6 a.m. to 1st February 6 a.m. as in the below example screenshot: This will…

Hello @Bernadette Yu , This is Shashwat from Opsgenie support and here to help! 😊 Yes, this configuration is possible with the caveat that the notification will be sent to all team members, however, it depends on each of the team member's notification rules whether an email or email/SMS/voice/app notification will be sent…

Hello @Valentina Pinzón Saavedra , This is Shashwat from Opsgenie support and here to help! :) Could you please help confirm the Opsgenie instance name, your user email and the group name for which you're getting the notifications unexpectedly? This notification will be sent as per your notification rule configuration for…

Hi @Chris Austin , May I confirm that you're receiving the app notification on the iOS app but not hearing the notification sound for the notified alert? May I confirm you have not "Muted" your notifications or enabled quiet hours under Settings > Notifications for your profile? When you navigate to Settings >Opsgenie on…

Hi @Dinesh Digamber Salunke , This is Shashwat from Opsgenie and here to help! :) May I know what's happening when you try to star multiple saved searches in your Opsgenie instance? Could you please attach a screenshot of how it looks at your end? I tested this in my lab and am able to successfully pin multiple saved…

Hi @Sowmya Gargatti , This is Shashwat from Opsgenie and here to help! :) Yes, you can integrate your Opsgenie instance with your Jira instance by following the steps in this help document. Once this integration is configured and enabled, you can generate an Opsgenie alert for each of your Jira Incidents and have the…

Hello @Tobias Vogler , This is Shashwat from Statuspage support, jumping in on behalf of Egor, as he's currently out sick. Please note that the markdown formatting isn't supported in Statuspage Incidents and we have an outstanding feature request raised to the product for this as- STATUS-52 I've gone ahead and added your…

Hello @Jonathan Cahill , This is Shashwat from Opsgenie support and here to help! :) Yes, the webhook integration in Opsgenie is outbound and you can refer to this help doc that explains how to send out alert data for create/custom alert actions. For existing webhook setups to create alerts, it would be best to incorporate…

Hi @Richard Bruins , This is Shashwat from Opsgenie support and here to help! I noticed this issue was also raised with us via this ticket - OGSP-138251 As my colleague suggested, please proceed with adding the ticket parameter to your Zendesk trigger instructions configuration. Once updated, you should see the "Processed…

Hello @[deleted] , Yes, some examples of the : operator within the search queries are: tinyId : 28 message : Bar OR Whatever description : server health check acknowledgedBy : x.y@abc.com Yes, the above summary is accurate on the usage of the nesting parenthesis with the detailsPair operator. Best, Shashwat

Hi, Unfortunately, the logical operator AND is supported for standard alert fields like message/description and combining multiple values in the detailsPair operator doesn't work similarly. Please use multiple queries to filter for such alerts having the values as bar or whatever. The colon operator is used for equivalence…

Hi @Siddheshwar Kanthekar , Can you please log a ticket with us using this link? We will need to investigate why the email notification template isn't being followed here. Best, Shashwat

Hi @Siddheshwar Kanthekar , This is Shashwat from Opsgenie and here to help! :) In the Incident rule, have you created an Extra property called email notification template and configured it's value as "test email template" in the extra property? Best, Shashwat

Hi @[deleted] , 1. This query will return all alerts that have the key value as bar or whatever, in the alert extra properties. 2. For the colon insertion, may I know with which field are you using the syntax for the colon as :test or test: ? Best, Shashwat

Hi @[deleted] , This is Shashwat from Opsgenie support and here to help! :) The search query for searching alerts with extra properties should be in the below format: detailsPair(key:value) For your use case, here foo is the key and Bar is the extra property value. For searching alerts that contain whatever in the alert…

Hello @arizunia , This is Shashwat from Statuspage and here to help! :) For Incident communications, please create an Incident template that can be used for customized Incident Title and Body as explained in this help doc. For all other sections related to Incident Management in Statuspage, please refer to this help doc…

Hey @Oleksandr Shmyrko , Thank you for the update! Unfortunately, we don't have a direct channel with Datadog to influence the bug/feature prioritization, however, I will relay this feedback internally to the Product team. Best, Shashwat

Hello @Jessica , This is Shashwat from Atlassian Analytics and here to help! :) Data Shares leverage Databricks' Delta Sharing protocol. Based on this documentation, I believe it to be 10 requests per second. With that being said, the very length of time to either extract or query data on each individual request should…

Hey @Vinicios de Moura , Could you please raise a support ticket with us using this link? We should be able to further check your Opsgenie instance details, the alert activity logs on which the SMS notifications aren't being sent and recommend the solution accordingly. Best, Shashwat

Hello @Vinicios de Moura , This is Shashwat from Opsgenie and here to help! :) Could you please ensure that the Opsgenie on-call users have the notification rules in place for sending SMS notifications when a new alert is created? To check this, please navigate to Settings > Users > User account > Notification >…

Hi @soundarya sivagurunathan , This is Shashwat from Opsgenie and here to help! :) I'm glad that you were able to add the currentDate as an extra property for the Opsgenie alert. Here's a great blog post that explains in detail how to extract custom fields and data into an Alert:…

Hello @Alexey Tolkachiov , This is Shashwat from Opsgenie and here to help! :) Please note that you can create multiple Slack channels for respective use cases and then create separate Slack integrations in Opsgenie, for the notification criteria to be configured under the Alert Filter section on the Slack integration…