Shashwat Khare Atlassian Team

Hey @Deepak Kumar , This is Shashwat from Statuspage support and here to help :) Please note that Statuspage feature requests and bugs are not public yet, and we unfortunately can't provide you view access for the ticket - STATUS-109,. I checked the ticket status and see that the Product team is considering this feature…

Hello @Cornelis Hoeflake , This is Shashwat from Opsgenie support and here to help! :) May I know when you say the alert is delayed by a policy, do you mean the escalation policy not notifying the on-call responders for 10 hours because it's a P3? If yes, please note that the Escalation policy will look at the priority and…

Hello @Ganesan Seethapathy , Unfortunately, we don't have the option to get the drill-down to open in a new tab/window, and the filter will be applied in the same dashboard on the same tab. Could you please help elaborate the exact use case of this requirement? I can go ahead and put in a feature request on your behalf for…

Hello @laura.lecae , Yes, please note that Status Embed is a core feature in Statuspage and should be available for all pricing plans. May I know if you're seeing the option as suggested before via the Admin portal - https://admin.atlassian.com If you're facing any issues while setting it up, could you please raise a…

Hello @Mikael Helldén , This is Shashwat from Atlassian Analytics and here to help! :) Unfortunately, applying conditional formatting on relative date variables isn't yet supported, however, we have an existing feature request for the same as below: https://jira.atlassian.com/browse/ANALYTICS-219 I have personally watched…

Hello @Tony Rogers , This is Shashwat from Opsgenie support and here to help! :) This error looks like it's an issue on the Microsoft 365 side when sending an email to an external address. Here's a document link I found that helped resolve this issue previously:…

Hello @John Smith , Yes, as you rightly mentioned, if all 5 members are from the same team, it will end up notifying all team members for the open alert, however, it would not wait for all 5 users to acknowledge the alert, instead it will be ack'ed by 1 and would stop notifying the rest 4 users. In this case, you can make…

Hello @John Smith , This is Shashwat from Opsgenie support and here to help! :) Yes, this can be configured with the "Notify all members of the Team" condition in an escalation rule to notify all team members until an alert is acknowledged. Please refer to the below document links to do a deep dive in Opsgenie routing…

You're welcome @laura.lecae :) Yes, you can embed your statuspage into another webpage by using Status Embed. You can access this tool by navigating to your status page settings from the https://admin.atlassian.com console and selecting status embed. Alternatively you can just paste the URL of your status page into any…

Hi @Matthew Hermann , This is Shashwat from Statuspage support and here to help! :) Yes, the auto-notifications from Statuspage are triggered for the trigger events as listed in the below document: https://support.atlassian.com/statuspage/docs/notification-event-triggers/ Please note that when creating/updating and…

Hello @Mkrtich Tono , This is Shashwat from the Opsgenie support team and here to help! :) Yes, we do have the standalone instance of Opsgenie available which can have different users from your Jira account and you can add it from the below link: https://www.atlassian.com/software/opsgenie/try Best, Shashwat

Hello @john.denney , This is Shashwat from the Opsgenie support team and here to help! :) May I know your Atlassian cloud site name for the Jira Service Management product? It will be in the format of https://sitename.atlassian.net when you open the JSM product in your browser. Best, Shashwat

Hello @laura.lecae , This is Shashwat from Statuspage support and here to help! :) We unfortunately don't have a native integration built with Freshping as of now, however, you can use the below API documentation for the available endpoints: https://developer.statuspage.io/ Best, Shashwat

Hey @ian , Could you please log a ticket with us for the Jira Service Management Team for this to be investigated further using this link? Best, Shashwat

Hello @ian , This is Shashwat from the Opsgenie support team and here to help! :) May I know if you see the "Assignee" selected as Adam when you open the JSM integration in Opsgenie and check the below path: JSM Integration > Outgoing automation rules > Create and update issues with Opsgenie alerts that are created by…

Hello @Anders.Bergenholtz , This is Shashwat from Opsgenie support and here to help! :) Kindly note that the "null" value isn't supported in the search queries for alerts in the Opsgenie Web UI. Alternatively, you can use the List Alerts API endpoint to list out all alerts and then search through the results with the…

Hello @Yat Lau , This is Shashwat from the Statuspage support team and here to help! :) The subscriber upload shouldn't be taking more than a week. Could you please log an email ticket with us using this link for the issue? Kindly attach the subscriber upload file and the page URL for which this issue is observed and we…

Hello @Tom , This is Shashwat from Atlassian and here to help! :) I understand you're deleting and re-creating the page for now. Please feel free to log a ticket with us using this link for any further technical assistance on this. Best, Shashwat

Hello @ATUL VERMA , This is Shashwat from Statuspage and here to help! :) 1. Yes, you can add these components by navigating to Manage page > Components > Third-party > Google Cloud Platform > Add. You can select the individual GCP components next to this list. Please refer to the below document link on how to add a…

That's great! :)

Hey @Rishabh Tamrakar May I know the ticket number for this issue? Best, Shashwat

Hello @Meowsa I'm from the Opsgenie support team and here to help! :) From the issue description, it looks like this might be happening with the current field settings for the Humio integration in your Opsgenie instance. Could you please log a ticket using this link with us and we should be able to investigate this further…

Hello @Perry_Statham No, please note that the statuspage component can have only one of the below 5 states: 1. Operational 2. Under maintenance 3. Degraded performance 4. Partial outage 5. Major outage We unfortunately don't have the option to add custom states for components as explained in this document link Best,…

Hi @Rishabh Tamrakar , Yes, that's possible. Please log a ticket with us using this link for your JSM bundled Opsgenie to be split into a standalone instance. Best, Shashwat

Hi @Sharukh Khan , I'm Shashwat from the Opsgenie support team and here to help! :) 1. Yes, you can unacknowledge an alert in Opsgenie after 10 minutes of it being acknowledged. 2. No, we unfortunately don't have the option to unsuppress an alert's notification and you can configure a notification policy to suppress alerts…

Hello @Constantin Eiling , I'm Shashwat from the Statuspage team and here to help! :) Yes, please note that we have an ongoing feature request as - STATUS-311 Unfortunately, these feature requests are not yet public and you can contact us via this link to get an update. Best, Shashwat

Hello @KRISHNA CHAITANYA REMALLI , This error message is shown when your license seats for the Opsgenie account have been consumed with the current active user accounts in your instance. To add more users please navigate to Settings > Subscription > Update plan > Update the user count to increase by how many users you're…

Hello @David Mora , I'm Shashwat from the Opsgenie support team and here to help! You can create a custom action within Opsgenie to send out the ID for the Incident and have it executed following the below document link: https://support.atlassian.com/opsgenie/docs/execute-opsgenie-actions/ You can also use the Get Incident…

Hello @Nezi Dias , Yes, you're right that the word UP in the email subject line should set the status back to Operational for the component, however, the catch here is that the appended '+partial_outage' in the email address overrides the UP keyword in the subject line. We need to have the UP keyword in the subject line…

Hello @Nezi Dias , Please note that the UP keyword should be present in the email subject of the notification being sent from New Relic to set the component back to operational and not the sender email ID. We unfortunately don't have an alternate option for this. May I know if you're unable to remove the appended…