Pedro Olmo Community Champion

Hello @Rebecca.Fons , Welcome to community! A sub-task can only belong to one parent task. You have the parent field, which is unique and can only reference one task. What you can do instead is link a sub-task to another task through issue linking. Link workitem information…

Hello @Natalia Mazepa , You can open ticket in Atlassian support here: Atlassian Support: Pricing, Billing, & Licensing | Atlassian Regards

Hello @Jacques-Andre Bertrand , You can Create service account and Create api token with the permissions you need. New feature to Create service account here: https://support.atlassian.com/user-management/docs/understand-service-accounts/ I wrote an article in Spanish about this here:…

Hello @don quixote , You can see the next article: https://community.atlassian.com/forums/App-Central-articles/A-Guide-to-Effective-Jira-Dependency-Management/ba-p/2667688 Also you can see this guide: https://confluence.atlassian.com/jiracoreserver/linking-issues-939937913.html regards

Hello @Muthupandi Murugesan , You can see the next (Table Grid Next Generation) app: https://marketplace.atlassian.com/apps/1217571/table-grid-next-generation?hosting=cloud&tab=overview Regards

Hello @BX , I passed the ACA-900 last week. I studied using the resources available here: https://community.atlassian.com/learning/collection/certification-prep/jira-software-essentials-prep If you have any questions about the ACA-900, just let me know. Regards

Hello @Dd , I would, for example, try splitting that field as in the screenshots I attached from the issue.key, so you can keep the first value and the last one. With those two variable values, you can then combine them into one. Edit field with two values: Regards

Hello @HaRsHaS' V , You can use this automation structure Regards

Hello @Mahanth Prudhvi P , You can see this ticket to vote this feature: https://jira.atlassian.com/browse/JRACLOUD-81400 regards

Hello @Abilash , Here in the Jira Service Management section, you can see the differences between licensing plans. In your case, you currently have the Standard plan, and the Free plan would be the one you’d downgrade to. https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ Also you can…

Me alegra mucho haberte ayudado. 

Hola @Emil Alexander Pichardo Ogando , Aquí te adjunto una regla de automatización donde podrás realizar el vinculo entre subtareas. Para que funcione correctamente las subtareas como en tu pantallazo tienen que ser secuenciales PSH-955, PSH-956, PSH957..etc,etc Su funcionamiento es el siguiente. Cuando cierras la subtarea…

Hola @Emil Alexander Pichardo Ogando , Por lo que entiendo el tema de una subtarea se cierra y la tarea padre transiciona a en proceso, te funciona. La segunda parte es la que no llego a entender, la de vincular tareas. La tarea dos se vincula a la tres y la tres a la cuatro, son tareas consecutivas que se tienen que…

Hello @Carlton Dawson , You can see the next documentation: https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/ Regards

Hello @Prathap DL , I’ve just created the automation and I’ll be explaining it to you step by step. First of all, I want to mention that I like working with variables in automations, so I’ll be showing you the variables I created and what each of them does. * Trigger: When Work item created. * Condition: If project = your…

Hello @Myles Boyd , If you need search customer users in fields you will have: * From your service project, select Project settings, then Access, then Customer permissions. * Under Channel access, select who can send requests through the portal, widget, and email requests. * Under Customer sharing, select who customers can…

Hello @Prathap DL , I will prepare it for you but keep in mind that you will need to have an access token from a user via REST API. You will also need the custom field number. Manage API tokens for your Atlassian account | Atlassian Support Regards

Hello @Carlton Dawson , You need to create a ticket with Atlassian Support here: https://support.atlassian.com/contact/#/ Regards

Hello @Prathap DL , To do this, you'll need to use an rule automation to retain the created issue.key every time a new ticket is opened. Once you have this data, you can make a web request to get the ticket issue.key - 1 (previous ticket). With that REST API call, you obtain the custom field you want to increment by 1 from…

Hello @Eman Mostafa , you can use in kanban boards wip limits to see tickets by columns. More information here: https://www.atlassian.com/agile/kanban/wip-limits regards

Hello @KHAIYBOTAUSTEN , Welcome to the atlassian community. If you need to lean how to use atlassian products and hoy to Best practices. I'd suggest taking courses Atlassian University. Link Here If you have any questions, feel free to let me kmow here. Regards

Hello @Jean-Sébastien Beaulé You can use organizations in JSM peojects. Organizations are groups of customers Who can share requests and access them from jsm portal. More information Here Regards

Hello @Troy Edmonds , You can see the next documentation in Hide email signatures in work items and portals : here Regards

Hello @Myles Boyd , You need change who can search in JSM project. Information here in customer sharing : https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/ regards

Hello @ovais ali khan , I don't understand what you mean by Musanad. Can you attach a screenshot? Regards

In this article you can see how to change workitem https://community.atlassian.com/forums/Jira-questions/Change-Issue-Type/qaq-p/2734687

Hello @Tim Lee , It is indeed as you say. Request types are associated with a workitem (old IssueType) and therefore only the request types associated with that workitem will appear in the request type field. regards

Hello @Jesse Ortega Jr , If you need an asset field containing different types of objects, here is an example with two types of objects: Certificates and Volumes. Configuration field is here: Regards

Hello @Igor Manić , You should open other ticket support here: https://support.atlassian.com/ Regards

Hello @Takafumi Sugiyama , You can see the next video: https://www.youtube.com/watch?v=KdnIBZliEGk Regards