Pedro Olmo Community Champion

Hello @Tran Van Huu , With Projectrak, you can take Jira project management to the next level. This powerful Atlassian Marketplace app allows you to create and manage project-level fields—such as health, priority, timelines, or stakeholders—giving you complete visibility and control over your projects. Thanks to…

Hello @Manish Taneja , Yes, as you mentioned, the combinations can be multiple. If you need to know whether Atlassian has any new features planned for Forms, you’ll need to open a support ticket with them: https://support.atlassian.com/contact/#/ Regards

Hello @Jesse Ortega Jr , What types of objecta in you screenshot do you want filter in customfield asset? Models? Regards

Hello @Shemia , In project type conpany managed if you need edit workflow you need administrator permissions in site jira cloud. If you use project Team managed you can add permissions to Edit workflow and cráter customfields (for example) in a single project. More information:…

Hello @Brendan Dwan You can see this article: https://support.atlassian.com/assets/docs/schedule-an-import-of-your-data/ Regards

Hello @Rudy Setiawan , You can use this automation structure: If you have any questions about the automation, please let me know. The explanation is as follows: when a workitem is created and the organization is “AT Centro” (for example), you set the value “Yes” in Custom Field 1, also you can edit labels fields. Regards

Hello @Teja , Which tool do you use for planning? Personally, I use Tempo Capacity,or Allocaty app which provides visibility into any resource’s workload, both at the workteim or project level. App Capacity here: Capacity App Allocaty here: Allocaty Regards

Hello @Teja , In my opinion the best option would be to link the ticket from the development project with the project that contains the ITIL change process. This is better because otherwise you would have to add all those L3 people with permissions to your ITIL project, and every time you bring more teams on board, you…

Hola @claudio campana , Para poder ayudarte necesito ver los registros de auditoría para ver el error del log. ¿puedes añadir un pantallazo del registro de auditoría (audit log)? un cordial saludo 

Hello @Elena_Elevatic , Can you try now? I can see kudos now. Regards

Hello @Elena_Elevatic , The same thing happens to me. Regards

hello @Lindsay Kirsch , This has to be custom-developed. I don't have the code because we've never done this development. At Deiser, we've developed other custom views for the JSM portal so customers can use them. if you need help you will contact me. Email : pedro.olmo@deiser.com regards

Hello @Antonia , Have you been able to see my answer about the fields of ai atlassian? regards

Hello @Lindsay Kirsch , For clients to view queues, it must be done through the portal, since customer are not licensed to access JSM queaus . This view in the client portal is not supported. Customers can only view their own requests and/or those of their organizations in the request section. Something could be developed…

Hello @Manish Taneja , You can create a form within your JSM project, where you put the selectable fields A and C. Then you have the part of the form called sections to set conditions depending on the values of fields A and C, and the appearance of fields B and D. If you need help, post a screenshot of the form and I'll…

Hello @Lindsay Kirsch , This portal customization feature isn't available in the JSM box. A custom development could be done using Forge to create this report in the portal. regards

Hello @Antonia , Here what Atlassian Intelligence is giving you is a suggestion to reporter that ticket by searching for something similar in your ticket history and if it sees a match it will tell you in that field regards

Hello @Teja , Here I see two possible scenarios. One is that the tasks that the cab approves are created as tasks of the project itself or even subtasks within that change management. I don't see this option as you would have to give permissions on this project for the whole company. The other option is to link tasks from…

Hello @Naomi Carey , you can create organizations in proyects jsm. This organitzations Work ho-tow groups customers. Fron portal customers can see tickets share YOUR organizations. More information here regards

Hello @Manor Shaked Schlossberg , You should configure scope goals in slas to afected all tickets in YOUR jsm project. This configuration is JQL in slas. Regards

Hello @Manor Shaked Schlossberg , can you share your JQL Goal in Slas? Regarss

Hello @Mohamed Salem , You can see the next information here regards

Hello @Brigitte Jackson , Jira reports is asociated with a single jsm project. If you need have a report with information some multiple projects jsm, you will use Dashboard. More information here Regards

Hello @Tim Lee , Assing to me can’t configure in approvers fields. You can configure automations copy assigne field or copy in other field. Aldo you can configure manual automation trigger that copy initiator. regards

Hello @Jack Zhao , You need add request participant field in workitem screens regards

Welcome @Ritvik Nurchal 

Hello @arti_b_patil , The status attribute can be assigned the options you need within the object type you want to configure. For example, in my screenshot, the status attribute only has two values available to select when I created an object (Absent, Active). That same status attribute within my object schema has more…

Hello @Sebastian Santoyo Looking at your configuration, it occurs to me that you might have the 'Oficial' field configured in a different context that doesn’t match the project and the work item. Could you check the field’s configuration in its contexts? Configure field contexts in your site | Atlassian Support Regards

Hello @Muammad Faizan Iftikhar , A field contains a single value per work item. In case it is a multi-select field, it can have multiple values. The option you mentioned with the Next Generation table grid might work for you to create tables where you can place the value of a field n times. Regards

Hello @Sebastian Santoyo , Have you added the field to the work item screens? Regards