Pedro Olmo Community Champion

Gracias @María Ferreño Serra y @Jonathan Santos La verdad que estas automatizaciones me parecen de gran utilidad y que personalmente ya estamos utilizando de manera muy satisfactoria para algunos de nuestros clientes. Como dices Jonathan, espero que en algún momento lleguen también a otras organizaciones que no sean solo…

Que grade eres @Antonio Rodríguez [Deiser] !!! Enhorabuena de nuevo y como dices seguro que no será la última certificación!!

Great job @Fede Baronti -Deiser- !!

Gracias por los comentarios @3digits - Marc Galmés , @Jonathan Santos y @Antonio Rodríguez [Deiser] . Creo que es una nueva funcionalidad que puede evitar que se creen solicitudes/incidencias por el portal si el agente que creemos esta bien configurado. Sobre el tema de los créditos claramente es algo que se tendrá que ir…

Great job mister @Fede Baronti -Deiser- !

Great initiative!

Hola @Dario Alarcón , Aquí tienes un poco más de información de este servicio que damos desde Deiser: https://www.deiser.com/es/itsm-multicanal-con-ia Un saludo

Excited to spend these days with the whole Atlassian ecosystem and discover all the new announcements coming our way

Feel free to reach out if you need anything Regards

Hello @Marina Savitskaya , Welcome to Atlassian community! You will need to open a ticket with Atlassian Support here: Atlassian Support Regards

Hello @Gugan K , Welcome to Atlassian comunity! I would suggest reviewing the notification scheme you are using in the project where notifications are not being delivered. If, after checking, you can confirm that these users should indeed be receiving notifications, I would recommend asking them to review their personal…

Hello @Holly Clawson , You have to configure the card layout in your board. You can set up to 3 fields to be displayed on your Kanban board cards. In the image I attached, you can see that I currently have two fields: End Date and Category. Regards

Hello @Holly Clawson , Do you need to add a new label using this labels button on the boards? In my example, I have two tags: epic and bug If not, please add a screenshot of what you need Regards

Hello @Paun_ Cosmin , Have you been able to validate whether you can see the link (Notify stakeholders) from your Jira mobile app? Regards

Hello @Paun_ Cosmin , If you have the latest version installed (in my case on an Android device), you will see that below the attachment section there is a link called ‘Notify stakeholders’, which is where stakeholders are notified from the mobile app. Regards

Hello @Paun_ Cosmin , The option to notify stakeholders is through the incidents. You need to add them in the Stakeholder field as I show you below, and then you will have to notify them in the activity. Regards

Hello @Pavankumar Machireddy , welcome to Atlassian community! you can see the next community question: you can hidde fields in work ítems view. https://community.atlassian.com/forums/Jira-Service-Management/How-can-I-hide-the-Organizations-and-Approver-groups-fields-from/qaq-p/3103717 regards

Hello @Patrick Wernerus , You can add approver field in workflow to "Approver source" Any news? Regards

@Justin Thomas Great news!! 

Hello @Jennefer Wong , You can have separate view screen and create screen configured. Then if the custom field is not in create screen, you will not be able to create the custom field.In view screen you have the customfield. regards

Hello @Kevin Vancrutsen , Notice in the log that it is editing ticket DSI-21963, which is your source ticket. From there, you create DSI-22214 and link it back to DSI-21963 in your creation screen. Please review the automation trigger to ensure that it only fires when the link type is "Lié" Regards.

Hello @SIVA Kedari , I’m leaving you some guidelines on how to perform automated backups and their limitations https://www.adaptavist.com/blog/how-to-create-automatic-backups-in-jira-cloud I’m also sharing some public scripts that might help you: https://bitbucket.org/atlassianlabs/automatic-cloud-backup/src/master/ Regards

Hello @Kathy Jones , Welcome to Atlassian Community. You can configure portal access in jsm project. You can see the next guide to see how to configure restricted jsm project : https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/ Regards

Hello @Patrick Wernerus You can add approver field in workflow to "Approver source" Attach image: Regards

Hello @Patrick Wernerus , The field called Genehmigende is the one that approves, and the one you need to edit from Automations. Regads

Hello @Patrick Wernerus , The field called Genehmigende is the one that approves, and the one you need to edit from Automations. Regads

Hello @Patrick Wernerus , What is the genehmigen field? You have to see which field is the one that passes in your transition approval. Approval guide here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ Regards

Hello @Patrick Wernerus , Welcome to Atlassian community. You can set up an automation with the trigger When issue transitions to Awaiting approval. Add a condition for the issue type (e.g., Incident and/or Service Request), and use an Edit issue action to update the Approvers field with the required users. Automation…

Hello @Kevin Vancrutsen @Nikola Perisic , I’m adding an automation so that when you link a new ticket in my example with the link type Duplicate, if the issue type is either Incident or Task, the request type is automatically updated. Let me know if it works for you or if you need anything else. Regards

Hello @Jonathan Centeno , If you add the priority field within your request type and open the ticket, you'll see the priority field. I've attached an image. To add fields in request types you can see the next guide: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/…