Earl McCutcheon Atlassian Team

Hi Akhilesh, Check out this previous post on the topic: * https://community.atlassian.com/t5/Jira-questions/How-to-update-task-due-date-based-on-a-sprint-end-date/qaq-p/598378 Regards, Earl

Hi Jeannine, It sounds like the users do not have permissions to view the issues that are returned by the filter via the "Browse Project" permission. An user needs to have the filter shared with them to have access to the filter directly and then also needs permission to the issues returned by the query to see the data…

Hello Srikanth, Check out this previous post on the topic that sums up the behavior: * https://community.atlassian.com/t5/Jira-questions/Is-there-a-set-of-formula-of-how-portfolio-calculates-capacity/qaq-p/829309 Regards, Earl

Hi Andrew, The error is hitting a failure on the PUT for the api.media value at media-api.atlassian.io/upload this indicates a block in the network settings for the Cloud file storage and data transfer domains used to the Cloud based domains: * Additional Details on this can be seen here Check out this previous post as…

Hi Javier, Depends on the update event you are looking for, Check out the Advanced searching documentation for the lists of all available functions, but you can specify a Specific Field that allows searching on a changed operator event via a "changed / during" operator for a specific date range with something like this:…

Hi Phil, Thats Right, calculate will update the data in the scope in Portfolio, but will not push any changes back to The Jira issue that was modified in the plan until you commit. One more thing that may be useful for you if your making periodic changes as well is Multi Scenario Planning, where you can make multiple sets…

HI Phil, Partially yes but overall no. You can deselect specific issues with changes to push back via the commit, but you cannot itemize which changes are committed. All changes to a single issue are pushed in a single update event as an all or noting commitment to the changes. Say you select an assignee for an issue on…

Hi Stacy, Ahh yes, cloud missed that tag on the post, and yes cloud is going to be on the latest version. I did a bit of playing around with this and I was not able to reproduce the data changes you note via resetting or changing any values on the plan that trigger changes in the issue data, so i'm missing something in the…

Hi Jenny, There is currently no preference for where Jira sends you after a login. Current behavior when loading a project is to redirect you to your last-used Dashboard and is not configurable. There is some configurability in desired homepage loaded globally when loading jira Covered Here, but i believe a bit closer to…

Hi Jukka, Thanks for the update, and if its not the Issue type avatars the next thing is the User Avatars, and this one requires a bit more overhead to correct unfortunatly. You will want to reset all the user avatars to the default image and then have users re-upload custom avatars. Regards, Earl

Hi Paula, Details on the Field Configurations In service Desk are covered HERE, but the field configurations for the field directly are handled Jira side as covered in the link in the previous comment, so basically the field visibility for the portal is controlled in the project settings in a service desk project but the…

Hi Mikhail, There is a bit of a browser side blocker for this one, as once the javascript is loaded in the users browser the content becomes static, and a query from the client side needs to send a query to the server to request an update for changed content via a refresh, which is a major blocker to implementing a feature…

Hi Stacy, Deleting a portfolio plan should just delete the plan itself and not have any effect on the jira data directly. The only thing I could think of of hand would be any uncommitted changes on the plan would be lost, but if a value has not been committed the value should not be present on the jira issue directly. Look…

Hello Umer, Atlassian Has a Beta version of a Slack Integration Plugin out currently Details Here, This version is a Free add-on, but since its a beta its still lacking some features and it is unsupported at the moment, in its current iteration it can only read from jira for notifications in slack about changes in Jira,…

Hi Roman, Let me step in as well, This is a Bug we are tracking here: * https://jira.atlassian.com/browse/JRACLOUD-68676 At this time there is no known workaround, but please add yourself as a watcher on the bug to get updates on the fix. Regards, Earl

Hi Nicholas, There is no way to create a Custom Template for Jira Cloud, its only available as an unsupported customization in the Server platform and the customizations required are part of the restricted functions in Cloud so workarounds are blocked at the platform level of the application. We have the following Feature…

Hello Jukka, This is a known Bug caused by broken issue type avatars, Check out the details here: * https://jira.atlassian.com/browse/JSWSERVER-16075 But re-uploading the broken issue type avatar should fix this for you. Regards, Earl

Hello Krikke, Currently the availability of a user in a team is going to be a manually associated breakdown. i.e. if a user is in two teams and works 40 hours a week and is going to allocate 50% of their time to each team then set 20 hours for that use on each team. Then Please add your vote to the following Feature…

Hi there, Jira Service Desk add participant REST API endpoint is covered here: * servicedeskapi/request/{issueIdOrKey}/participant But there are going to be some underlying issues with this approach as you need to collect data for the input value. Collecting the users data for the POST statement is going to require…

Hello Paula, It sounds like you are looking for Options in a Select list field type. Check out the Steps to set the value in the following Documentation and let me know if this is what you are looking for: * Configuring a custom field: Options Regards, Earl

Hi Marion, This topic comes up a lot and is a bit confusing, and as covered in Estimate in story points: Story points enable the team to estimate stories in comparison to other stories, instead of forcing them to determine the time it will take to complete each story. Velocity is then worked out based on how…

Hey @Per-Åge Themte, Thanks for the clarification and with only two groups that really narrows it down and using something like "assignee in membersOf()" totally does the trick. If you are having multiple users running individual issue updates in tandem for the verification steps I see no problem as each workflow action is…

Hello Per-Åge, This looks like a good plan except where you noted using the Assignee as your unique identifier to split the issues up during the Bulk edits as this will introduce a bit of overhead as you noted having approximately 600 users and each user in an assignee field is going to require its own bulk edit action as…

Hello Bryan, Some fields like priority are hard coded system fields in the view screen and are not driven by screen schemes, so they can only be either visible or hidden. Currently you can hide the fields via the field configuration, noting that this hides the field across any screen per that issue type. We also have the…

Hi David, Thanks for the additional comment, and I agree with you that it is probably something along those lines, but I could not find any mention on a limiting factor for allowable field types, so its either a Bug as the documentation is mentioning it should be possible but as you suggested we may just have…

Hey there Michael, According to the documentation on this the field should be loading, and I was not able to locate any information on limitations on custom field types from third party add-ons. To follow up I created this bug report so we can start tracking this: * https://jira.atlassian.com/browse/JSWSERVER-19848 I would…

Hi Nick, Awesome, and thanks for the info. Regards, Earl

Hello Iana, This looks like you are running into the following BUG, however this BUG should have already been fixed: * https://jira.atlassian.com/browse/JRACLOUD-68518 This could just be remnants in the browser caching left over from the BUG, I would recommend clearing out cache as the first step then running through the…

Hi Fayaz, You sure can, check out this KB for the specifics: * How to edit the footer in Confluence Regards, Earl

Hello Lamar, Let me know if this is correct but It sounds like you are following this guide on a Jira Cloud import: * https://confluence.atlassian.com/adminjiracloud/importing-issues-776636788.html And you got to the point of extracting the zip to verify the structure, but then missed the step to re-package the zip in a…