Earl McCutcheon Atlassian Team

Hello @Glaucia Cintra , I Checked into the details of the support request that you have open with us currently in regards to this issue, and it looks like there were errors in the access request form that need to be corrected before we can take any additional actions. Please review the request at the following link for the…

Hello @G M , I am responding about the Escalation to Atlassian, and taking a look. I can Verify that this e-mail did indeed come from us, but I am unsure as to why it was sent to you in Japanese. Everything I can see so far looks like an error on our end deploying the notification. I see that you already created a Security…

HI @Jonathan Caillouey , Thanks for letting us know that you are currently all set on this one and things starting working correctly on your end, HOWEVER, I have a suspicion that you might have a duplicated component between Compass components (a new feature) and Jira components. This is described in the following group of…

Hi @[deleted] , I am responding to the escalation request from @Valerie Knapp , but it sounds like you are all set and a big thank you for letting us know that you were able to gain access to your system. But just for reference to anyone else that might run into this thread with a similar issue the following KB article has…

Hello, I saw the ask for help from Carlos and I am Hopping in with a little more context but I do not really have too much more to offer beyond what @Carlos Garcia Navarro already mentioned. Overall this is a fairly standard message/warning that you should expect when there is any kind of connection error from not having…

Hello @Newsis Sistemas , I am reposting this information from your alternate community post at the following link to make sure you see the information: * https://community.atlassian.com/t5/Jira-questions/Database-Problems/qaq-p/2905984#U2909709 It looks like you were already able to get ahold of our chat team they have…

Hello @Newsis Sistemas , It looks like you were already able to get ahold of our chat team they have transferred your request to our customer advocates team to take a closer look at the account details. The follow up actions will be addressed in the following support request and I am working on getting you synced up with a…

Hi @Igor Dmitriev , Just hopping in as this one got escalated to us to take a closer look, but thanks for letting us know that you got everything sorted out. Let me know if you have any follow up questions. Reviewing one of your comments above though I though I should add in some additional context for: it turned out that…

Hello @Thomas Radford , Thanks for reaching out but unfortunately there is no information that Atlassian can supply to identify admin details of a site, as that starts to fall into the territory of a Security risks in the form of a Information disclosure vulnerability, and would violate Atlassian trust polocies Best case…

Hi @Dattatray Tamke , If the logs are completely blank thats an indication of a file write permissions issue as described in the following document Noting this one is for a single confluence log but highlights why the logs would not be writing: *…

Hello @Dattatray Tamke , the behavior you are describing sounds a lot like a java compatibility issue covered in morte detail here: * https://confluence.atlassian.com/confkb/confluence-data-center-9-x-does-not-start-with-java-11-1415752683.html However as covered in the KB article that would be triggered via jdk11 where…

Hello @benqq , You noted that you are trying to set up factor authentication as described here: * https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ However, looking at the details for the e-mail address that you used to reach out here on the community forum, I do…

Hello @darkness_s , Thanks for reaching out and there is a lot to unpack here and i have some questions and follow up advice of what you can do, So first off, Are you paying for the license on Zephyr? If you are the in most cases the vendor should be providing support for the app, as Yes it is still possible to install…

Hello @Pramodkumar Shrivastav , It sounds like what you are trying to do is covered in really great detail in a comment on the following community thread with highlighted steps: * https://community.atlassian.com/t5/Jira-questions/Importing-Issues-from-Confluence/qaq-p/1353055 Please check this out to see if it is what you…

Hi @Emem Ekpenyong-Oniru , Awesome to hear, I'm glad you got the access and user portion sorted out. Downgrading to the free license tier is going to be done at admin.atlassian.com under the billing tab > Manage subscriptions > Change > Select Free > And Confirm But for a more detailed breakdown, I also recommend that you…

Hi @Anna Bronshtein , Thanks for confirming, and that is weird, I'm not sure why this is failing to show up. So, at this point, I want to get in the instance and get a closer look at what is going on here. I see that you had created a support request for this that looks like it was opened and then closed by you, possibly…

Hello @Anna Bronshtein , Looking at the screenshots there is no indications of a sprint dates in the Sprint Row at the top of the timeline, this is indicating that the sprint do not have star and end dates set. If you navigate to the backlog and look at the sprints what are the dates set to? Example: Regards, Earl

Hello margaret.lee@dzsi , The Workaround offered by @Dave Rosenlund _Trundl_ is most likely working on his end as the Parent field is being cleared during the move to the new project as the field is not present in the alternate projects field configurations. However, What @Bill Sheboy mentioned sounds like the process you…

Hello @Emem Ekpenyong-Oniru , After checking things out, it looks like the cancelation notification you received on the 7th is tied to a billing issue. While the account was created under the free license, this free license type is limited to 10 users as covered in: * https://www.atlassian.com/software/jira/pricing It…

Hello @Pan Peter , First and foremost you should be able to go to my.atlassian.com and see all the sites tied to your account. However, I do not see any newly created account connected to your current e-mail address, and to investigate this further, we will need to collect additional personally identifiable information not…

Hi @HelpDesk AvalPeru Administrador , Thanks for flagging the request for review @Valerie Knapp Checking things out, It looks like you are already in contact with our customer advocates team, and we are looking into this issue for you. Please look for follow-up actions in the following support request: *…

Hi @Silvia Segura , Thanks for reaching out and as @Jehan Bhathena mentioned you can reach out to the customer advocates team directly to start going through an account verification process to escalate you to the new Org Admin. However, as @Michel Neeser mentioned in another comment: If your company has access to the email…

Hi @Behrad Analui , I did a little digging here and without disclosing too much detail about the sites that might cause a security issue it looks like you are an admin on the site in question but not a Billing contact for the site, and the notifications of inactivity only get sent out to the Listed Billing contacts. The…

Hi @Rob Lofthouse , Thanks for the info, and it looks like there were some duplicate support requests created on our end, that may be causing some triaging issues. I linked everything together, poked the trello team to take a look, and escalated the following Support request, Look for a reply and follow-up here: *…

Hi @Marek Soukup , Thanks for pointing that out! The Link has been updated Regards, Earl

HI, Overall a surface-level verification, first check to confirm the system version compatibility and if the JVM parameters are configured as covered in the following Doc as this is a nonstandard memory-intensive operation, and running out of memory can trigger a null reference if the app cannot keep up with the DB…

Hello all, To tag onto the information provided by @Marek Soukup I just wanted to make sure to pass along some additional resources to expand a bit more on the context of managing project access. The following KB article goes into more detail on managing the Company-Managed project types: * How to restrict project access…

Hello, The Team Level and Sitewide Product recommendations are currently encountering a Bug that fails to recognize that the product recommendations setting has been disabled or dismissed on some sites, and we are investigating the causal factors. I have already added your feedback for developer review but also please…

Hello All, I was just playing around with a similar function and found a solution to this one. Sharing the solution in case anyone else is looking to do something similar. Assuming Cell A2 is the cell that contains the Jira SLA value using the following formula did what I needed:…

Hello @DEXIN_ADM_Curdo , Thanks for reaching out to the Community. The "52e" data code generally means that the username is valid, but the password is invalid. We have the following KB article that describes the troubleshooting and cause in a bit more detail and describes 3 possible resolutions as a great starting point,…