Earl McCutcheon Atlassian Team

Hi Mithilesh, The issue navigator JQL results are going to display the field data of the individual issue, so to get the assignee of the parent issue to display on the subtask and vice versa you would need to have a custom field that displayed that data as a unique field on the issue, but you would need to use an add-on to…

Hi Paul, To Disable add-ons at startup you could add the following flag to your Startup Paramaters: -Datlassian.plugins.startup.options=“/disablealladdons” OR -Datlassian.plugins.startup.options=“/disableaddons=com.atlassian.specific.plugin.key" Additional Details on this can be seen in the KB "Add-on Tips and Tricks", but…

Hi Paul, Since its working fine after the page refresh it sounds like there is something blocking javascript on the initial load either from the source page triggering something in the specific path you are taking to initiate the project switch or something locally like a browser add-on conflicting with the initial page…

Hi Stephan, This is covered in the KB "Adding New Products or Add-ons to Existing Atlassian Cloud Instance", but ultimately Only members of the Site-Admin Group can add Paid Add-ons or Applications to the instance, so it sounds like your account does not have Site Admin permissions. Edit: Sorry I only noted the Jira Cloud…

Hello Fran, The Modal Popup that occurs at the link "https://xxx.atlassian.net/secure/RapidBoard.jspa?rapidView=25&projectKey=DS&modal=detail&selectedIssue=xxx" is part of the "The new Jira issue view" The New View is still rolling out and updating various sections of the Atlassian User Interface. Full details on the…

Hi Nilesh, As covered in the documentation; "Migrate between next-gen and classic projects", the two project types have a very different architecture: Next-gen projects and classic projects are technically quite different, so a few things can break when you migrate from a classic software project to a next-gen software…

Hi Phil, This is covered in more detail in Scheduling behavior, but there is a list of possible Factors on the document, then in your instance on each issue under the 'Scheduling factors' section of the Scope view, there a list of factors that apply to the issue with a note on how to influence that factor by hovering over…

Hello Mikayil, A breakdown of the Cloud Infrastructure can be seen here: * Cloud hosting infrastructure With additional Details on the data storage policies compliance and security at: * https://www.atlassian.com/trust* Under /trust/compliance is probably the most detailed breakdown on the infrastructure under the SOC type…

Hi Daniel, To add an issue to an initiative, select the Epic in the Scope panel to expand the issue details and select an initiative in drop down under the "Parent" section. To move an epic to a new parent initiative, switch the value to the other initiative in the same location. Remember to calculate and commit the…

Hi Pierangelo, The Mantis Importer is only available on Jira Server and not on Jira Cloud, but as you noted Yes it does require a connection to the Mantis system. If you did want to use the Mantis Importer tool as its only available for Server, it would add in some additional complexity but could still be done, I would…

Hi Harken, This is not something that can be achieved natively in Jira, and is not something that is going to be considered natively for the reasons discussed in this feature request to add this in as a new feature: * https://jira.atlassian.com/browse/JRASERVER-7990 So, moving forward you will want to look into the noted…

Hello Christopher, Right Click + Print should do the trick for you in the preview view. Also make sure to scale the image in your printer settings As covered here before printing to get the PDF to fit the paper size selected. Regards, Earl

Hello, There are two CSV import options, One is a limited Bulk Create Option (covered in "Creating issues using the CSV importer") the other is the external system Import option (covered in "Importing data from CSV"). However reviewing the Documentation I noticed there are some inconsistencies causing some confusion here…

Hi Chris, Check out this previous post in the comment by Martin that has a great check list of varying items that could be the source of the issue: * https://community.atlassian.com/t5/Jira-questions/Issues-not-showing-up-in-Portfolio-Live-Plans/qaq-p/108507 Regards, Earl

Hi Nick, On this one your going to need to look at the logging to see what is failing during the install to get a clear picture of what is going on, and that should give us some insight on what to do next. There's two main log files to focus on for portfolio errors in Jira: the atlassian-greenhopper.log, and the…

Hi Joachim, Check out the "Atlaskit Documentation" It has all the Design Guidelines and 'Getting Started' Docs to get you going and developing a custom app or environment variables using the existing or importing your own icons. Use the Icon Explorer, at the link below, to see the import paths for the existing Icons, hit…

Hey Nick, Thanks for the confirmation, and since you do not have the Add-on that we know has caused this previously, there is still a high likelihood that its being triggered by an add-on conflict. Quickest method to verify if its an add-on and narrow down the source is to enable add-on safe mode to see if the error is…

Hi Adam, It is not possible by default, but it looks like the add-on Tempo Timesheets might be able to accomplish this via a validator covered in the Tempo documentation here: * Time Tracking Permissions and Validation I would recommend trialing the app to see if it is what you need. Regards, Earl

Hi Vishal, This is covered in a slightly more detail in In this Document: * Licensing add-ons: Can I purchase an add-on for only subset of my users? And goes into deeper details in the Marketplace Licensing FAQ: * https://www.atlassian.com/licensing/marketplace But the License tier of the add-on app must match the base…

Hey Matthew, I believe a Filter Subscription using the boards filters would be what you are looking for, check it out and see if it fits your scenario. Alternatively you could set up dashboards to collect specifics and then there are some add-ons that can be used send you the data, there are some examples on what can be…

Hi Nick, Check out the following KB we have on this error, its usually fixed by updating the Documents add-on: * Exception: Error: undefined missing jira/editor/registry when accessing when any agile board Let me know if this is the case. Regards, Earl

Hi Phil, In the Live Plan View no, only the current hierarchy level is going to be displayed in the schedule roadmap timeline section, You can expand the issues in the Scope section to see additional details of the hierarchy but the Schedule will still display the currently selected hierarchy. But in the Portfolio New…

Hi Phil, Switch from Schedule to Target schedule, and the un-estimated Issues will show up light blue on the timeline lining up with the target dates like this: Regards, Earl

Hi David, You can pull the TeamID and PersonID from the GET /resource endpoint: http://BASE_URL/jira/rest/teams-api/1.0/resource Regards, Earl 

Hi Jonathan, To change the End time you can do so by selecting the calendar icon next to the end date field and at the bottom of the calendar popup when starting the sprint: Note, the Start Date and End Date are not specified until you start the sprint, and once set it can then be modified in the backlog view by clicking…

Hello Niles, The Error is expressly noting "task type is NULL or invalid" which indicates that there is a requirement behind the issue type being set, that is not being met. More than likely the mail handler is set up to create issues of a certain default issue type, but that issue type was removed from the project after…

Hello, Try Updating your Chrome version, I just tested this out on Jira version 7.6.9 and the latest Chrome Version 71.0.3578.98, and it pasted and preserved the formatting without issue in the visual editor: Let me know if you see different behavior after updating the browser. Regards, Earl

Hello, Jira natively does not have a method to sort estimation by role for a summary, I would recommend checking out the following add-on that has this capability to see if it has the capabilities you are looking for: * Tracking & Estimation for Jira Regards, Earl

Hi Ra, Thanks for the clarification, and your using the "New Jira issue view for software projects" Jira labs feature, and we are still rolling out that feature and unfortunatly it does not yet have the option to add an issue to the epic from that view, we are tracking this features implementation here: *…

Hello Elyahu, I cant say anything definitively without more details but on the surface since this is coming from commits relating to changes with teams, I would guess that its not a Portfolio specific error but rather something User directory related or hanging trying to communicate with the user directories, like a…