Earl McCutcheon Atlassian Team

Hello @Neil Wills , Jira is issue centric in the way that it is designed to track data meaning it tracks issue history and change items at the issue-level and there is not a method to see or track the changes at a macro level, like a project-level overview or a plan level overview. In advanced roadmaps, the plan data is…

Hello @Mohammed Fasil Parayil , Thanks for reaching out to the community and pointing this one out, and it looks like you found a new bug. That we are tracking here: * https://jira.atlassian.com/browse/JSDCLOUD-11375 However, while I was able to reproduce the behavior on a test instance I was only able to trigger this when…

Hello, Thanks for reaching out to the community. Check out the "Performance Insights" as I believe it will tell you everything you need to know about the automation you are running server-side noting: Your automation performance insights provide an overall view of how your rules are performing, allowing you to view…

Hello @Arkadiusz Olszewski , Thanks for reaching out and welcome to the community. When it comes to pulling data or designing integrations from the API the documentation goes deep fast as there is a lot of nuance in the outcomes which can be quite a barrier to entry but is also vital to successfully navigating the…

Hello @asad_ullah_beg , Thanks for reaching out and welcome to the community, and depending on exactly what you are looking for, I believe the issue search endpoint using a JQL with something like "assignee=currebtuser()" should do the trick to pull the issue data, and then it would be down to scripting something to parse…

Hello @jg , Thanks for reaching out, and looking at the error response this is hanging up on the request type indicating the project type is Jira Service Management, and the endpoint that you are using is the create method for Jira Software. Jira Software and Jira Service management have different approaches and…

Hello @Sumit Shrivastava , I am not familiar with the ALM synchronizer myself but I found an accepted answer where another community member ran into a similar error viewable at the link below: * https://community.atlassian.com/t5/Marketplace-Apps-Integrations/JIRA-Connection-from-ALM-Synchronizer/qaq-p/1242957 The solution…

Hello @Gaurav Singh , Thanks for reaching out to the community, I would be happy to take a look, but need a little bit more information on how and where this information is getting entered. The formatting looks like it might be related to an API call, and if that is the case can you please provide the endpoint you are…

Hello @Alan Butcher , Welcome to the community. Out-of-office replies should have a special "Auto-reply" header that Jira can ignore when parsing email Inbox. Please check the following documentation for more information under the section "Per-Processing tips": *…

Hello @Saurabh_mittal , Welcome to the community, and there is a great discussion in the following thread detailing a solution for this: * https://community.atlassian.com/t5/Jira-questions/How-to-get-a-consolidated-velocity-chart-across-multiple/qaq-p/1470946 Regards, Earl

Hello, Confluence has a top-down permission approach, so the top-level where a page is located needs to be assessable for the child pages to be visible as well, So if the Parent page is only accessible by a subset of users, the child pages will only be accessible by the same users as it inherits those permissions from the…

Hi @Nikhita Batra , Thanks for the confirmation I'm glad to hear the file was located. As for information on using Jira software for Project management that topic goes wide and deep really fast, and we have a ton of resources, but I think the following should get you started down the right path: *…

Hello @Rouvi , I know this is an older thread but I just came across this recently and looking at the behavior you are mentioning I cannot reproduce the behavior and it seems like there might be a bug occurring here. I was not able to locate an existing bug report for this behavior but again as this is an older thread and…

Hello all, Jumping in to add an update to this thread to make sure the information on what's available gets included. Details on how to Integrate Confluence Cloud with Jira Server and the capabilities of the integration are covered in the following documentation:…

Hello @Nikhita Batra , Checking this out I am not seeing anything that would be blocking this from completing, I would recommend checking your spam folder as a first step to see if it was blocked and make sure your mail server is not blocking the content. The email containing the download link will be coming from is: Team…

Hello @[deleted] , I'm reaching back out to you on this because I was discussing the functionality with our product team working on the updates that include this feature and we now have an Early Access available for a better render experience of Knowledge base (KB) articles in the customer portal for customer accounts that…

Hi @Charlie Vinall , I believe what Nic was referring to is the "Page Include Macro" that can be used to include a whole page into another page or use the Excerpt and Excerpt Include macros If you want to include part of a page rather than the whole page. Using this method the included content will display on the…

Howdy Y'all, The first big concern here is that this Knowledge Base (KB) article was written for a very specific unsupported use case, that was a "use at your own risk" scenario that applied to certain version ranges of Jira. Despite all the warnings on the KB noting the dangers many users that followed the article used it…

Hello @rburra , Thanks for reaching out, some clarification would be nice here. For the original use case in the above rule we set this up with the intention to overwrite the field with only the latest fixVersion, and that is covered in the step where we noted Unchecking the value "Add to existing values" touched on in…

Hi @Ollie Branch , Just a heads up I removed the app password you posted, as this is a public forum and can be viewed by anyone. But I highly recommend resetting the app password at your earliest convenience in case someone decides to access it without your consent. Regards, Earl

Howdy Y'all, @Hendrix_ Jonathan was able to reach out to our support portal, and I wanted to relay the information here to make sure that anyone else that sees this behavior knows what's up. This behavior is a BUG that we are tracking here: - https://jira.atlassian.com/browse/MIG-745 Currently, the only workarounds are to…

Hello @ITS Manager , As outlined on https://www.atlassian.com/enterprise/support-services and https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html - there are only some service levels that have phone support options. If you have a support offering at a level that does include phone support,…

Howdy Y'all, Just providing a quick update to this thread to provide some additional context, there was a Bug affecting Sort functionality in the decision report that lines up with the timeframe of this post. The details can be seen in the link below, noting that it has been fixed since then, and the pages in the decision…

Hello @Ismoyo Eko Purwanto , The error above should have been fixed so if you're still receiving an error it sounds like something else is occurring. If you are receiving the error: You have been deauthorized from Jira. Please connect to continue. It is most likely the following issue relating to IP allowlists: *…

Hello @Julia Krivonos , I did a quick test start to finish following the OAuth2 doc you linked and Generating the token following the steps: curl --request POST \ --url 'https://api.atlassian.com/oauth/token' \ --header 'Content-Type: application/json' \ --data '{ "audience": "api.atlassian.com",…

HI @Hyacinthe Niyonteze , OK Got ya, I initially misread the post and thought you were looking for reports on Jira field data as opposed to Confluence page view analytics. So the previously mentioned reporting would only be for Jira side information. For confluence analytic data I recommend checking out the following…

HI @Kris Vandebroek , OK got ya! thanks for the clarification. First off there is a BUG that is preventing you from using the changelog "to" and "from" string values on both the "Fix Version" and the "Components" fields, Full details on the bug can be seen below, make sure to add yourself as a watcher to get updates: *…

Hi @Kris Vandebroek , The existing value should be overwritten and replaced with whatever value is on the epic when the option "Add to existing values" is not selected. And testing this out in a staging instance I am getting the result of the value being overwritten as opposed to appending so that the fix version is…

Hello @Kris Vandebroek , Thanks for reaching out. Replacing the fix version can be simplified a lot and acomplished without an advanced rule by selecting the "Copy From" variable and setting it to "Epic Issue" and then deselecting the "Add to Existing values" option like this: When the Add to existing values is selected…

Hello @Greg McCarthy , I do not have an exact example in mind but more so going over some theory you should be able to use to get desirable results. But the first point is that there are no dedicated devtools related gadgets so any dashboard gadget available are going to require a JQL search and referenced field to return…