Earl McCutcheon Atlassian Team

Hello @Greg McCarthy , Thanks for reaching out, currently there is not a built-in method for grouping releases in a way that would allow for monitoring all issues under a variable sub-release. But looking at the tags you have here noted that you are looking for a solution on the Premium license Advanced roadmaps may be the…

Hello @Łukasz Przybyła , I am just checking back in with you to provide a quick status update on this behavior. We are still digging into the root cause of the error but I just created a public-facing bug report with some more details that you can follow for future updates on the status of a fix: *…

Hello @Łukasz Przybyła , Thanks for pointing this one out, there are some discrepancies that are going to require a bit more digging on our end to figure out where the failure point is coming from. I am currently working with the dev team for the sheets integration to gather some more info and we will keep you posted on…

Hello @Hyacinthe Niyonteze , Welcome to the community and thanks for reaching out. As a quick reference starting point for JQL queries i recommend keeping the following links saved for quick access: * Use advanced search with Jira Query Language (JQL) Advanced search reference - JQL fields * Advanced search reference - JQL…

Hello @LaSonya Uehlin , Yes, you can set up slack to send notifications as the issues are transitioned through the workflow, check out the section "Customize Jira status changes" in the Slack help center in the link below for details on the available configurations: *…

Hello @Alex S , Thanks for reaching out and as a reference point to the smart values below I recommend checking out the Documentation for "Jira smart values - date and time". Using the smartvalue {{[date].convertToTimeZone([timezone])}} should do the trick for setting an eastern timezone (ETC) and then setting the short…

Hello @jeroen_wilmes , Please allow me to step in to add some additional context to the individual capacity tracking in Advanced Roadmaps. The application was originally designed with the ability to include individual team member capacity tracking but due to overwhelming feedback and requests from our customer base, the…

Hello @Anstey.Bligh , initiatives are a feature that is available within Advanced roadmaps only, and the project-centric roadmap feature allows you to work up to the epic level. Please check out the article "Plan smarter and communicate better with roadmaps in Jira Software" which goes into more detail on the feature…

Hello @Sundar G , Thanks for reaching out, and welcome to the community. The difference between Teams in advanced roadmaps and teams field in Jira is covered in the Advanced roadmaps documentation under the page What are teams in Advanced Roadmaps? noting: Teams in Advanced Roadmaps are different from the teams found in…

Hello @shrila dutta , Thanks for reaching out, however, it is not possible to add a plan to more than one program at a time. Please see Programs and Creating and deleting programs for additional details on the available configurations. Regards, Earl

Hello @Ming.Il.Li , The issue collector itself cannot allow the user to select the assignee of a ticket. And this stems from a limitation covered in the "Setting field values from JavaScript" section covered in "Customize the Jira issue collector" noting that while most fields can be set: Setting field values The issue…

Hello @Ming.Il.Li , If you are viewing the issues that you want to add to a sprint from the issue collector you can select the 3 dot meatball menu icon and choose "Bulk change all <x> issue(s)" option then edit the issue to set the sprint field. Full Details on the bulk change operations can be seen in "Edit multiple…

Hello @Harpreet Kaur , I believe the easiest way to accomplish this would be to implement a =NOW() formula in an unused cell to give you a date and time. By default, the google spreadsheet will have the calculation settings set to update all the formulas on a sheet whenever there is an "on change" event (any edits are made…

Hello @tal-yechye , The Original estimate and Time-based fields (Time Spent, Original Estimate, Remaining Estimate) will export the data in seconds, so it is a constant value based on the lowest common interval metric that can be accurately measured or used in comparative math functions in exported data set. Google Sheets…

Hello @Kerrie , Thank you for pointing out this behavior, I created the following Bug report so we can follow up and get a fix in place: * https://jira.atlassian.com/browse/JRACLOUD-77976 Regards, Earl

Hello @tal-yechye , With the field references in Jira cloud for sheets, Looking at the query "storyPoints" needs a space so updating it to "story points" should correct this issue for story points. Another thing that may be occurring with story points is if you are using a Team Managed Project, then the story points use a…

Hello @Lior Swisa , As the error notes, we will need to see the log output to get additional information on what is occurring and causing the app to fail. I would recommend a server restart with a manual plugin cache flush as the first step. This will force a rebuild on the application cache and possibly clear out any…

Hello @Stephen Kairys , This is a Bug we are tracking at the following link: * https://jira.atlassian.com/browse/JRACLOUD-76959 To fix this you should be able to do the following: * edit the field copy the text that is present * clear all the text from the field * save the change with all content cleared * edit the field…

Hello @Alex Dunham , Unfortunately, there is no workaround to the bug at this time, and passing the Sprint variable into a JQL filter query or as an API variable will obfuscate the subtasks when using a Team managed (Previously Next-Gen) Project is used as the issue source location, as covered in the BUG report…

Hello @scott.coleman , As the user noted that they clicked a link to gain access it sounds like the user found a "Invite link" to the site, covered in more detail in "Specify how users get site access" but noting the warning: Once you have shared an invite link, anyone can use it to create a new account. For this reason,…

Hello @Alessio @Dave Thompson & @guilherme.boaviagem I've been in contact with the Jira cloud for sheets Dev team and they just pushed an update on the backend that should help out here and fix the Deauthorization issue causing the sheet to disconnect from Jira. At most, any affected user should only have to re-auth to…

Hello @tal-yechye , Welcome to the community! To address your questions this can all be done by using the =jira() command and the native google sheet options: 1. Can I use cells values in the query? How? 2. Can re-order the fields? 3. Can I preserve the sheet formatting (colors, bolds, etc.) when refreshing the query? 4.…

Hello @mateus.santos , It looks like Google Sheets is having an issue reconnecting after an auth token expiration. To correct this open the Jira Cloud for sheets Extension in the sidebar of your sheet by going to Extensions >> Jira Cloud For Sheets >> Open and select the "Disconnect site" option towards the bottom of the…

Hello @Alex Dunham , There are a few things that could be occurring here, and If you cannot see some of the issues via the UI in the issue navigator or In the returned data from the API call I would suspect that the issue is somewhere at the permission level as the issue navigator and the API will operate the same…

Hello @Elvira Safina , Browser APIs (AKA: web APIs) is built-in to the browser and work via a web request using the browser's active session token for the authentication, so if you are logged into Jira via the browser's session the API call will work over that session without any additional login requirements as the…

Hello @Prarthana Pratap , Thanks for reaching out and welcome to the community. Natively in Jira, the hierarchy is set as Epic > Story > Sub-task and cannot be altered unless you are using a third-party tool such as Links Hierarchy, or Structure. However, you can rename or create an issue type with a custom naming…

Hello @Simon , Thanks for reaching out, and I located the support request you mentioned and this is something we will need to take care of for you through that support request. I have escalated the request and reached out internally to get one of our Customer Advocate to reach out to you momentarily, and we will follow up…

Hello @Glaydson Arantes Pereira , It's not down but there is a current issue with the app disconnecting user authorization, causing various errors like the one you are seeing. We are currently reviewing this issue with our Engineering Teams. From our initial research, it looks like this issue is also affecting some other…

Hello @Rishiraj Shukla , Thanks for reaching out, and I am not entirely sure how Angular is going to input this data but I believe what you are running into is an advanced formatting requirement for embedding multiple issue collectors into a single page. I found. the following resource on integrating Angular to Jira, that…

Hello @Henry Kim , The versions are project-specific, but boards are filter-specific. So you can add as many boards as you need for a project, scrum and/or kanban, setting the filters and mapped status values to match your workflow; just use the Create Board function. The following link gives more details on how to set up…