Earl McCutcheon Atlassian Team

Hi Stephen, Thanks for reaching out, and when it comes to data not showing up on a plan there are several items that can affect this. First are you using a Next-Gen project type? If this is the case Portfolio does not currently support this project type and when using a Next-Gen project the parent/child mappings will break…

Hello, There are two location where the thumbnail is rendered in the fields (like you are describing in the issue description) and in the Attachment panel. To alter the Thumbnail in a field, there is also an additional discrepancy regarding classic view and the new issue view on Jira Cloud specifically with the New Issue…

Hi Jorge, The error that you are receiving looks like it might be a syntax error on the surface. I just did a CURL to the endpoint on a test instance using a group as the input for the data variable in the following format with a single variable and it went through without issue: curl -D- -u user:pass -X POST --data…

Hi Richard, There is not a direct method to get a list of statuses in a particular project other than looking at the workflow in the application front end, and comparing them to the statuses category mappings in the administration section, but as a workaround check out the following post that covers this question in more…

Hi Erdal, I found the following Reddit post asking the same questions that recomend using " Jira Plus by nextup.ai" which look like it does exactly what you are looking for: * https://www.reddit.com/r/Slack/comments/azxmu0/mirror_content_of_thread_as_jira_comments/ Regards, Earl

Hey Konstantin, Thanks for bringing this up and just to make sure I am understanding the process you're looking at the "Configure Screen" page used by a screen in the service desk project and you're just adding the Approvers field like the screenshot below, and during this event the Page is hanging: Is this the correct…

Hello Manish, Currently this is not possible, Next-Gen projects do not have customizable configuration options for many of the scheme configurations. However we have the following Story which is a collection of sub-tasks that are being addressed for the next-gen project types: *…

Hello, Performance troubleshooting is something that is going to require a lot of research to pin down the actual cause as there are so many things that could be a factor, from the communication at the network, to the application configurations or even the hardware causing a hiccup. I would recomend starting with this KB…

Hi Dmitri, First this is something that is not possible in jira natively with either Next-Gen or Classic project types, and would require an add-on to automate the move to a new project. Any add-on apps that would be able to do this are based on modifying the workflow of the project to trigger a custom post function, Some…

Hello Shiroukoji, The First warning you noted relating to the "filterFormParameters" is just excess logging and just a false positive, check out the following feature request for some details on the: * https://jira.atlassian.com/browse/JRASERVER-59898 The second warning as well is just warnings, the stuck thread message is…

Hi James, The variation in the columns returned in the csv file might be related to the filter column view you are looking at. If you are looking at the Column "System" view and export to csv current fields it will export the list based on the "My Defaults" view: Let me know if this is the case. Regards, Earl

Hello Kevin, In jira when you grant the anyone/everyone permission in various locations such as the project or filters this means everyone that can access the URL endpoint is given permission to that data, and is a method for making the site and data publicly accessible through anonymous access. On server platforms that…

Hi Lillian, What you are describing sounds like something you could do with an Issue Collector configured to create the issue in the desired instance, in combination with a Rich text Dashboard gadget and a URL hack to trigger the issue collector by direct URL rather than embedded HTML or Java Code (As jira cloud does not…

Hi Daniel, Looking at your screenshot the horizontal Bar directly below the Green vertical bars for scheduled capacity is displayed as red indicating the overbooked release, and you would also see, if you look at the release tab, that the release would also be flagged as red and overbooked like this: Additional details on…

Hi Paul, To increase the capacity of the team this is going to be a manual adjustment to the static teams capacity as one off events while time progresses. However you can use combinations of virtual users and set absences or start and end dates to denote a timeframe where the availability of a team member will be…

Hi Sue, Happy to help out on the Filter Count Gadget question, but for all gadgets not showing up sounds like there is something buggy going on. One possibility is covered in the following KB article noting a conflicting add-on causing a gadget directory load failure to occur, check this out and look at your logging to see…

Hi @Marek Błauciak , Thanks for pointing that out, I would expect that the story and sub-tasks of that story would be displayed where the story used in the Group by swim-lane is linked to the Parent Epic selected for the filter. I created the following Bug report to follow up to track this behavior, add yourself as a…

Hello Felix, Looking at the screenshot the hierarchies look good and as the issues are nested under the the parents the parent link looks good. Are you looking at the timeline bar elements in the schedule not showing up for the Initiative levels? If this is the case the bar in the scope for the issues is tied to the…

Hi Ralf, What is your goal in locking the epic down? Portfolio is built on top of Jira and is using agile methodologies for laying out the timeline based on the inputs of the issues. In Agile methodologies Epics are intended to have issues added and removed over the lifespan of the epic, because epics are designed to last…

Hi Sue, The Filter counts Gadget is relatively new and currently only avaliable for Jira cloud, implementation for Server is being tracked at the following feature request, make sure to add an upvote to help track interest in the gadget for the server platform: * https://jira.atlassian.com/browse/JRASERVER-66701 A…

Hi Anthony, When "Editing project Details" Any user with the Administer Jira global permission will have the ability to alter the project settings, and user without the global administer permission should require Project admin to have access to project management settings. Regards, Earl

Hi Heather, As you noted Parallel sprints is a global setting so it will apply to all boards, so if you are going to enable the setting it would come down to internal processes per team as to wether on not to run multiple sprints at the same time. The things to consider when the feature is enabled is covered in "Using…

HI Niju, The Roadmap is tied to the board and currently it is not possible to create a board other than the default board for next-gen project. The next-gen projects are standalone board based designed as a 1 to 1 relationship of board to project. Roadmaps and boards of Next-gen projects are configured based in a JQL…

Hello, Thanks for reaching out, and looking at the behavior where the images are visible in the Mobile app But not on the local computer, sounds like there is something on the local network or firewall or possibly at the browser level blocking the images from loading. I would suggest that you check firewall logging for any…

Hi Anik, The Error you are seeing in the console: "Uncaught TypeError: Cannot read property 'DEF_DATE_FORMAT' of undefined" is a Bug in the new issue view that we are tracking at the following Link, make sure to add yourself as a watcher to get updates on the fix: * https://jira.atlassian.com/browse/JRACLOUD-72554…

Hello, The Tomcat info is bundled in the application and needs to be located in the default installation location, and cannot be moved. As covered in the following feature request relocating or swapping out the tomcat versions was something only avaliable in EAR/WAR installations:…

Hi Quinn, Thanks for the details and your 3rd bullet point sounds like it might be the conflict: * The groups for each project do not have any product access but do have site access. To clarify are you noting that the users are not mapped to an application under "Administration >> "Site Settings" >> "Product Access" access…

Hi Jeffrey, Thanks for the updated info, And using the same versions of jira and portfolio I am still not able to replicate the error, so this is either an environment issue or a data conflict, so at this point lets get you a Support request created so we can dig in to this error a bit more and figure out where the page is…

Hi Quinn, For the Board visibility its most likely the board filter share permissions. In conjunction with project permissions to have access to the issues on the board, If the filter is not shared with a user the board is not accessible to that user. Check out the filter used by the board and refer to "Managing shared…

Hi Janene, Currently Portfolio does not play well with next-gen project types as portfolio does not support the next-gen projects at this time due to variation in field types that separate the next-gen projects from classic projects. While the project type does not interface well with Next-gen, you can still link the…