Earl McCutcheon Atlassian Team

Hi Robert, When running a Bulk operation you are limited to 1000 issues max at a time to prevent the system from using up too much memory and crashing on an Out Of Memory Error (OOME) which would be why not all the issues were changed in the first run through, as the bulk changes need to be batched out when there are more…

Hello, That error is relating to a proxy setting issue, and you noted cloning the instance. Was it a migration to a new production server or did you make a copy on staging for testing? If this is production you will want to verify the proxy configurations for yor setup but if its a test site i would suggest setting it…

HI Nick, As the field is showing up for some users on create and is editable for all users once created it does not sound like any permission conflict is occuring, I would guess that the user in question has the screen field configuration set to a custom level and the team field is not selected. Have the user create an…

Hi Quinn, The primary permission to look at for the external client is going to be "Browse Project", you will want to set up the one project so that the user only has this permission so they can only see the data, but not interact. However you will also need to set up all the other existing projects in a way that does not…

Hi Marc, It's possible to change the product landing page but not the page within the product. Check out the KB article for the avaliable product landing page change covered in "Set your site's landing product", and for changing the default page within Jira make sure to add a vote to the following feature request to add in…

Hi Matt, Thanks for the additional info, and another possibility here; did you possibly import the issues from trello? as there is currently a BUG that lines up with this behavior that occurs when migrating issues from a trello board causing the step id mapped to backlog to have an id=0 on workflow triggering the error you…

HI Syed, There is an option to change the Product but there is not a configuration setting to change the landing page option within the product. In Jira Cloud under user management you can set the default product application for all users (i.e. either Jira or Confluence) as covered in "Set your site's landing product" For…

Hi Matt, If the issues are not allowing you to transition them there is more than likely a transition between the current status and the destination status does not exist or either Conditions OR Validators exist on the transition your trying to execute where that value is not met on the issue you are trying to transition,…

Hi Nadir, Are you using "Jira Cloud for Sheets" add-on in google to pull the data into your google spreadsheet or some other add-on? If you're using Jira cloud for sheets, you can specify which fields and subfields you want to pull in using the =JIRA() function, with examples in the expandable section "How do I specify…

Also @Jeffrey Agyei And @cchampoux , One more note on this is that the source map error that is really the only factor we have to go on so far is looking more like a UI error rather than anything to do with Portfolio, and a suggestion that if you do not find any other explicit error's when the timeout occurs even with…

Hi @Jeffrey Agyei , Thank you for adding in the additional input here and while I'm not happy to hear you're seeing this too, its good to know that this is impacting multiple people for narrowing down the causal factor and adding more evidence to this being a clear BUG, we just need to figure out how to reproduce it now.…

Hi Michelle, Thanks for reaching out and while this is a seemingly simple question this one is actually really complicated as to why it is not possible, so I'm glad you asked for some clarification. First though I can address the last point you listed with a simple answer which is unfortunately it is not currently…

Hello, Thanks for the details and this is odd and defiantly looks like you're hitting some buggy behavior on that plan. I have not seen that error before I have done a bit of searching and I'm not finding anything specific on that error so we will need to narrow this down with some troubleshooting. First off, you noted…

Hi Liubov, Can you check if there is a required field on the "Create issue" screen for the sub-task or if the Summary field is missing from the screen? From your description it sounds like you are running into the following BUG where having a required field or the summary missing from the create screen triggers this error…

Hi Jeremy, If you're only going to have a single plan containing all the projects, and all the users will be working across all the projects in the plan, going with one team with all the users would be the easiest way to break down the work load, with the minimal overlap on tasks. This method would be more dependent on…

Hi Shripad, Any levels of hierarchy above the epic level is considered an initiative per the terminology definitions on the structure of the hierarchy. So your Capability hierarchy level is the first Initiative layer and Initiative hierarchy is the second initiative level as the top level grouping. Initiatives work on a…

Hi Marty, The Old formatting did work quite well and power users loved it, but the decision to make the change came from feedback we were receiving from many that it was confusing with a high barrier to entry, increasing the amount of training for new users needed to become comfortable on the systems formatting & syntax…

HI Radosveta, Thanks for reaching out on this, and it sounds like something is broken as the Scenarios menu under the Advanced section in the plan configurations should be visible even with the minimal level of permissions set for the user that is looking at the configs which would be View for a read only experience. So a…

Hi Aliaksandr, Thanks for the concern and a status explanation on the BUG, the Issue is not fixed yet, the Verified status means it is reproducible in all instances and does not need additional information on our end to reproduce the error. The issue will be marked as Resolved or Closed with a Resolution noting the…

HI @Jodi LeBlanc , Thanks for the comment, and I really love the super oddball species. There is just something about the outer fringes of taxonomy where hyper specialized animals that fit a super specific niche or have a quirky behavior that makes them different just intrigues be beyond anything else.

Hi Stephan, This is not recommended, the Next-gen projects work on different field mapping's and configurations than the classic project types. You can read more about the differences at "Classic and next-gen project templates in Jira Software Cloud". If you edit your classic board filter to return issues from a Next-gen…

Hi Marty, Using the editor in The new Jira issue view, it dose not use the same logic as the old editor as you noted so the wiki markup formatting ([^attachment.txt]) no longer applies in the new editing experience. Drag and drop of an image into the comment, or doing a copy and paste an image into a comment from the…

Hi Sunil, Great Question, and sorry for any confusion as I missed a point here on a distinction between Server and Cloud and as your on cloud the above details hit a blocker. Cloud has a limitation in place, that can be mitigated on a Server install with container modifications and the option to restart if a error occurs…

Hi there, Thanks for pointing this one out and Yes there is a discrepancy there and the second quote is incorrect, when doing a basic search when no boolean is used it is an AND not OR between two terms as teh expected value, and this one overall is a bit more confusing as there is a second issue occuring as well which…

Hi Sunil, Awesome And Great the hear, thanks for sharing the results. The max results variable can defiantly throw a wrench in the expected result set when you are pulling larger data sets, and I'm just adding some additional info here for referance or incase anyone else runs into this thread with the same issue looking…

Hi Andrew, Garbage Collection (GC) memory errors are a delicate balancing act of application usage to resource allocation, and there is no easy answer for this error unfortunatly, as covered in the KB article covering GC errors "OutOfMemoryError GC Overhead Limit Exceeded" : more memory does not always equate to a better…

Hi Ivars, Thank you for the details and the error you are receiving indicates a failure to write to the database during the upgrade, so the application is going to be missing the data that was part of the operation for that insert. On the surface this is seeming more like a Database compatibility/consistency issue or a…

Hi Sunil, The Endpoint you are hitting "GET /rest/api/3/project" is the correct endpoint for Jira Cloud, so there is more than likely a permissions issue for the user calling the end point, as covered in the API doc for the endpoint: Projects are returned only where the user has Browse Projects or Administer…

Hi Keith, Currently, the option to link Jira Issue via Web Link and Confluence pages from the External Web Links options is not available on the new issue view. We are tracking the implementation of this for the new issue view at the following two feature requests: * https://jira.atlassian.com/browse/JRACLOUD-70211 *…

Hi Marynel, Thanks for the clarification, and using "color by" values of Component or labels will allow for multi color track identifiers in the timeline. Basically adding color options for values that can have multiple values int he same field, EXE: Regards, Earl