Earl McCutcheon Atlassian Team

Hi @Pat Ryan , Thanks for the feedback and I'm happy to hear I could provide clarification on this for you. The behavior you are running into with the Epic and initiative loop is a a Bug we are tracking at the following links, noting it affects both the Cloud and Server versions: *…

Also, to add in on this the above KB queries are going to be focused on the Groups assigned to project roles, check out the following thread that gives an example of how to look at the permission schemes directly where a group was assigned directly to a permission rather than a project role and there is a good example of…

Hi @Kumar , Happy I could help out and for your follow up question we have the following KB articles with some EXE queries you can use for this: * "How to identify which Groups have access to a Project in JIRA" * "Retrieve a list of users assigned to project roles in Jira server" * "How to identify group usage in JIRA"…

Hi @Rajinish_Gaddam , So to check what permissions are avaliable to the mypermission fall under the keys returned by the get all permissions endpoint, covered in the API doc under the "Get my permissions" section here: *…

Hello @aakriti_khabri , I'd be happy to take a look, and from your description it sounds like you are working on making changes to customer visible fields in the portal as covered in the documentation here "Setting up request types: Customize the fields on a request type" , but I am not exactly sure what your looking at…

Hello @ET86 , Natively Jira does not have a a built in solution for this, but to get the time in status in the manner you are looking for you can into third party apps that provide this additional function. Check out the following document and previous thread that discuss some add-on apps that can do this: * Tracking the…

Hello @Thais Faria , Thanks for reaching out, and when it comes to removing an issue from an active sprint the reports are designed to show the committed story points at the start of the sprint against what was completed. So the behavior you are describing is expected, as the commitment was made when the sprint was started…

Hello @Rajinish_Gaddam , First looking at the error you are getting "The 'permissions' query parameter is required." looks like it is related to an update to the API covered in this KB "Change notice - Get my permissions resource will require a permissions query parameter" there is a change in acquiring permissions and you…

Hi @Mohamed Kassim , Thanks for the screenshot, and looking at this, is the mail server publicly accessible? i.e. are the ports open, and is the mail server set up to accept connections from an external application? Jira will not be able to connect unless it can make it past the firewall to the custom mail server, and most…

Hi @Dipak Naokar , Thanks for the clarification, and when it comes to Portfolio the views are going to be Project and board centric to break down the work for the team working in that view, with a high level of granularity per portfolio view within the initiatives with release planning where projects cross but with your…

Hello, Great topic with the super relevant to world wide controversy we are all seeing right now, and to reiterate the compassionate sentiment of the topic I hope you are all safe and healthy. My biggest #1 top of the list tip, is kinda a two parter that goes hand in hand; set up personal space for work and establish a…

Hello @Kumar , When it comes to the Board Reports the data is calculated for the reporting and indexed as needed. The report itself does not exist as a separate element and is calculated on each page load based on the current data. With that said if you wanted to recreate the sprint report data using sql you would need to…

Hello @Balamurugan , The licensing model for apps is based on the Application license user access level count, and there is not currently an option to split or sub divide the license amount for apps installed on the application. This is covered in more detail in the Atlassian Purchasing & Licensing FAQ here: *…

Hello y'all, Thanks for the feedback you have given on this so far, and we are making some changes with dragon slayer. Check out the announcement here, and please add additional feedback on this page: *…

Hello @vkrajacic89 , Thanks for reaching out, and for performance in general there are tons of factors that are going to come into play, so this may require some digging and testing to narrow down. The primary recommended source for troubleshooting slow loading pages on the cloud applications that I would suggest you check…

Hello again @Alik , This post looks related to the other post you had I answered recently, where unfortunatly a dynamic date picker cannot be used as an option in a cascading field, only static values, viewable here for a referance point incase anyone else runs into this post with a similar questions. But to elaborate a…

Hello @HollaDieWaldfee , Currently this is not possible, we have the following two feature requests in place to track interest in adding in a feature to make calendars visible to service desk customers, in both The customer portal and via a confluence page. Make sure to add a vote to show your interest to help prioritize…

Hello @Kay , There are some fields that are baked into the base functionality of Portfolio directly to alter the Base Jira behavior and do not live as a traditional field types for Jira, as they have additional functionality outside the traditional field types and exist in different locations of the database to complete…

Hello @franco.andrao , Is the Service Desk Site a separate install from the Software instance where you are trying to create the linked issue? As it sounds like the issues may be coming from having two Jira sites running in a Federated configuration. The Create linked issue option from Jira service desk as covered in this…

Hello @Nidhi Gupta , Creating a Sprint is part of the "Manage Sprint" permission and managing release version creation is a part of the "Administer Projects" permission. Restricting users access to these permissions should do what you are looking for. Check out the Documentation for "Managing project permissions" that…

Hello @Denise Riopel , It sounds like you are trying to set up a CRM style system within Jira, to track additional account details on the customer accounts. Check out the following KB article that discusses this and offers up a few solutions: * "Using JIRA for Customer relationship management (CRM)" The main focus point in…

Hello @tmecbox55 , From the sound of things there is something happening to the caching in the background causing the reset to occur even though you have the browser set to retain it. There are a couple things to come to mind, the first being conflicting setting in an add-on in the browser or one of the settings which a…

Hello @juliehawke , Currently customizing the fields shown on an issue card is only avaliable in the Classic Projects as covered in "Customize cards". The option to customize cards in the Next-Gen boards is a feature we are tracking at the following link, please make sure to add a vote to help us track interest and…

Hello @Mohamed Kassim , Thanks for reaching out and from the screenshot I can see that your setting up the Incoming mail handler as covered in the documentation in "Creating issues and comments from email" however Service desk uses a different built in mail handler to the projects, and when using Service Desk the Incoming…

Hello @Jason_Macer , Thanks for reaching out, and there this is most likely tied to an incident that occurred on March 2nd and 3rd with intermittent connectivity to the marketplace But do be aware that there is also currently an related Active incident we are tracking with the marketplace services, Noting We do not have a…

Hello @Xappia , Check out this previous thread as it discusses a few different add-on options to connect Jira and HP ALM together: * https://community.atlassian.com/t5/Jira-questions/How-to-integrate-HP-ALM-with-JIRA-need-steps-to-integrate/qaq-p/122429 Regards, Earl

Hello @Andreina Medina Yáquer , Thanks for reaching out, and there are some email notifications you can control in your personal settings covered in this KB "Manage your Jira personal settings" Which include the ability to disable notifications on the default notifications you receive for issue activity when: * You’re…

Hello @Erwin Schönke , Thanks for reaching out, and the cascading Select list is not yet avaliable in Next-Gen projects, the list of currently avaliable field types is covered in the document "Available custom fields for next-gen projects" These custom field types were recently made avaliable as part of This Feature…

Hello @Eveliina Kauppinen , Are you looking to delete the entire issue or just the comments on an issue? If your looking to bulk delete the issues, this can be done using the bulk operations detailed in the following document: * Edit multiple issues at the same time However if you are looking to delete comments there is…

Hello @Rohini Widener , I can see there are uncommitted changes to the plan relating to having just created the epics in the screenshot, via the yellow indicator bar next to the epics, have you calculated the plan yet after creating the epics? As running a calculation of the changes or doing a commit of the changes will be…