Earl McCutcheon Atlassian Team

Hello @Cory Schulz , The process you're describing are the steps that occur when adding a new workflow to an existing workflow scheme, described in"Configuring workflow schemes" , as the migrating the issues step takes place after adding a new workflow to the Scheme to move the issue types set for the new workflow so they…

Hello @Pelayo Martinez , Thank you for bringing this to our attention, I was able to reproduce the behavior and it looks like you found a new Bug. I created the following Bug report for our dev team to follow up on, please make sure to add yourself as a watcher if you would like to receive updates on the status of the fix:…

Hi @maciej.wicher , The Customer Request is a Field specific to Jira Service Desk and is going to require a different approach to create a Service Desk customer request over a standard Jira issue type used in Core or Software as the project types use different methods to route the issues. Check out the Jira Service Desk…

Hello @Alik , A "Cascading Select List" custom field is applicable to select a static preset value from an option list configured for the field, and does not have the capability of adding in a dynamically set date picker value to the field options. An alternative option for this would be to look into a add-on that would…

Hello @Parveeny , If you want to use the same project for both processes you can set up different issue types for the different processes, and create a new workflow for each required issue type, check out "Configuring workflow schemes" for details on setting this up. Alternatively you can create separate projects to keep…

Hello @Cesar_Izurieta , The "You don't have permissions to view" authentication errors usually occur on the OAuth connection needing an additional trust authorization for the Key pair to github post configuration to allow jira access to github, also noting the account used needs to be admin on both ends Jira and github…

Hello @Mohammed Malubhoy , Thanks for bringing this up, and we have picked up a few errors on the backend that we believe are related to what you are seeing. Our Dev teams are looking into this now and I will give you an update when we have more info. Regards, Earl

Howdy Y'all, Update for anyone on the Jira Cloud platform, the Cloud Specific feature request has been created and is being tracked here: * https://jira.atlassian.com/browse/JPOCLOUD-7643 Regards, Earl

Hi @tstebbin , Good question on the note about: "The plugin is unsafe for use in Data Center environments", As noted there are scenarios where the application can deadlock a node in Data Center Deployments in varying circumstances as the caching files are not optimized to be shared between multiple servers, So it is always…

Hello @Doods Perea , Thanks for reaching out and currently the "Your Work" page is not customizable, but we have received a bit of feedback about this section lately and we want to get more feedback going. You can see some of the feedback we have received in the comment section of the upcoming chang coming to the…

Hello @Somehow Luke , First off there are going to be some apps on the free tier that are no compatible at all there is a list of apps that are known incompatible in the KB "Limitations in Jira Cloud Free plans" , please take a look at the list to see if any of the apps you're encountering this error with are listed there.…

Hi @Salim Bouassida , Thanks for the update and the 12GB of additional attachments will definitely be an issue importing to a free site, as the free site will fail if there is greater than 2GB, So options there would be to import without attachments to the test site, or delete uneeded attachments from the backups. Also per…

Hey @Rach & @benclohesy , Thanks for the feedback and this is something we are looking at implementing, and we are tracking interest in the feature at the following link: * https://jira.atlassian.com/browse/JPOSERVER-2367 Please add a vote to to show your interest to help bump up the priority as covered in the…

Hello @joeWeiss , I am not sure I understand what your looking for so please correct me if this is not the case, but are you saying you want to find all issues at the Story level, where those Story issue types have an Epic that also has an initiative as the parent of the epic? If this is what you are looking for, you would…

Hi @Salim Bouassida , As covered in the Article you linked the methods you noted would be the best approach, as your ideal setup is not currently possible, because there are not any methods to automate an import in Jira cloud, but I put together a workaround you could user that would automate a good portion of the overhead…

Hello @Altaf Samnani , The v2 API end point your using is still there and should be working but there is a updated v3 endpoint I would recomend using for this one as well that will eventually phase out the v2 (but not any time soon though): * GET /rest/api/3/project Additionally I just ran a test on my instance on both v2…

Hello @David Smejkal , Thanks for reaching out to the community and welcome. Your on the right track looking at the endpoint for the issue "GET /rest/api/3/issue/{issueIdOrKey}" but to get a specific custom field value output you need to expand on the field content as described in the link via: fields Array<string> A list…

Hello @Humberto Gomes , Performance issues can come from a wide variety sources, so this one is gonna require a bit of digging to find the source, but because you have it narrowed down to actions performed in Portfolio directly thats actually best case scenario for collecting data to find out what the cause is. Check out…

Hi @Christian Mahlknecht , The Feature request to Enable the 'Project Picker' field in the new issue view is on the list and can be viewed here: * https://jira.atlassian.com/browse/JRACLOUD-72712 We are working on this one, but please do make sure and add a vote to the request to indicate that you are being impacted by…

Hi @Eduardo_Arias , Thanks for reaching out, and first off the Cloud Free tier is only usable for up to 10 users with a detailed breakdown on the functionality viewable here , so you would not be able to get all 35 users on the free tier and be able to interact with each other via the in application notifications. Next…

Hello @eirens , I personally don't use this particular naming convention but you can defiantly set this up, Just like Standard issue types you can create sub-task issue types for variations needed in in the subtask processes, or just a desired naming convention. Details on setting up and creating new Subtask issue types is…

Hello @Zeynel Abidin , Jira natively does not have any built in incrementing field types so to get this information you will want to look into an add-on that can do this. I have listed a few below that can do this I would recomend checking them out to see which ones meet your needs the bes or possibly have additional…

Hello @Christian Mahlknecht , First off we are collecting feedback and tracking features relating to the new issue view at the following Request noting the list of child issues for the works in progress: * https://jira.atlassian.com/browse/JRACLOUD-70555 To make sure I can get you looking at and following the right feature…

Hi @steven.mccaffrey , Thanks for reaching out, and looking at this, it sounds like you have an additional add-on installed in the UAT system that you do not have installed in the Prod system, that is clearing out the field, as natively in Jira the post function is triggering the action after the Transition screen and…

Hello @Dustin Wells , There is not an option to disable the warning message, and if this is something you would like to see implemented please add a vote to the following feature requests for cloud and server respectively, to get an option added in to toggle the warning off. *…

Hi @shivamdu , Thanks for the mention, as we always like to make sure the solution gets shared out and we forgot to circle back to this one with an update on what was found. After log review we found a few errors and In this particular case it came down to a database error that caused some active object upgrade task in…

Hi @Randi.Rogers , You flagged this post as unknown hosting type and the automated solutions for generating hyperlinks back to the issues will be different depending if you are on Cloud or Server. If you are using Jira cloud you can use the "Jira Cloud for Sheets" add-on (this is a free app made by Atlassian for…

Hello @emmanuelle.martiano , Thanks for reaching out, and the order of issues in the roadmap view is controlled by the Ranking feature. Rank is done via drag and drop of the issue into the desired order, however, in the current design for next-gen the Rank operation can only be completed in the backlog view, and cannot be…

Hello @Nick Pavlichek , The behavior you are describing with Bulk operations no longer clearing the sprint field is a Bug we are tracking here: * https://jira.atlassian.com/browse/JSWCLOUD-17215 Make sure to add yourself as a watcher if you would like to receive updates on the bugs status. Currently removing an issue from…

Hello @cknitzeff.laposte , When searching on the portfolio "Parent Link" it will allow for the operators in Jira Server: * = * is not * is * in Check out the following KB article for more details on the search capabilities on Jira Server: * Searching for issues using Portfolio details (!) Important Note: the KB above is…