Earl McCutcheon Atlassian Team

Hello @YJ Huang , Thanks for reaching out and just a note before I dig to deep into the explanations, as you noted this query is for Jira Server in the tags, just incase anyone else finds this thread looking for the same solution but are on Jira cloud platform I wanted to point out that the links below are specific to Jira…

hello @simarpreet singh , Thanks for reaching out and I played around with this a bit and I took a little bit of a different approach, I found and modified the script on the following thread to line up with your use case that works really well here: *…

Hi @[deleted] , Thanks for the update and what is the Project type? I should have clarified this part earlier on as the Epic Report and the Epic Burndown Report will only be avaliable on a Classic Scrum Projects, and will not be avaliable if the project is a Next-Gen or a Classic Kanban project. Regards, Earl

Hello @Daniele Battistoni , Thanks for bringing this one up, and looking at the details and it looks like you are running into the following Bug, noting I posted both the cloud and server version incase someone runs into this thread on the alternate platform: * https://jira.atlassian.com/browse/JRACLOUD-64336 *…

Hi @Mike Liu , Awesome, and thanks for the confirmation and glad to hear everything is working for you now. Regards, Earl

Hello All, The Fix has been rolled out to all of your instance, can you take a moment to do a double check and confirm everything is fully functional on your end and that the project delete without issue, to make sure there is no residual issues from triggering the error initially. Regards, Earl 

HI @Mike Liu , The Fix has been rolled out to your instance already, can you double check and confirm everything is fully functional on your end and that the project deletes without issue. Regards, Earl 

Hello @Klaus Heywinkel , The Fix has been rolled out to your instance already, can you double check and confirm everything is fully functional on your end and that the project deletes without issue. Regards, Earl 

Hi @Ken Deering , The Fix has been rolled out to your instance tied to the email used on this thread already, can you double check and confirm everything is fully functional on your end and that the project deletes without issue. Regards, Earl 

HI @_Uday Kiran , Make sure the setting to add HTML to the field is enabled, in Jira 8.7 and later a setting was added with the default shifted to OFF as covered in: * Jira Software 8.7.x release notes * https://jira.atlassian.com/browse/JRASERVER-70859 * Configuring Jira application options: Enable HTML in custom field…

Hello all, I had already added the following comment in a reply in one of the other answers on this thread, and I just wanted to add the info as a separate Answer as to add in some additional visibility for the information: Reviewing this thread the default behavior in Jira, as mentioned a few times is designed to be…

Hello all, Reviewing this thread the default behavior in Jira, as mentioned a few times is designed to be locked in the hierarchy of Epic > Issue > sub-task, with options like adding in Portfolio for Jira or Jira Align to put additional "initiative" layers above the epic to expand the hierarchies further. While Portfolio…

Hello @Andrews , Thanks for reaching out, and the SLA on a Service Desk Request will start and stop on a single timer per SLA on the time metric events described in "Setting up SLAs" . Looking at this thread the suggested add-on as well as some additional apps are discussed in this alternate thread if your goal is to get a…

Hello @Sarah Nelson , It looks like you are most likely running into the following Bug, which impacts the new issue view when pasting both text and an image at the same time: * https://jira.atlassian.com/browse/JRACLOUD-71627 Can you verify if this is the case, and if so pasting text separate from the image should allow…

Hello @Vladislav Belyaev , When you note "issue links on the desktop" do you mean links stored on the local users system, as a shortcut or in a file like an excel document? Or are the errors occuring in the web portal for some of the issue links? If the links are saved locally, any links saved would need to be manually…

Hello @Don.Sevcik , Based on the approach you are describing, as the version is already created, and you are simply trying to choose a spiciffic one based on the current date ordering the versions in the releases and using the edit issue function in the feature for the fix version field in Jira Automation to Set the fix…

Hey @Justin Bleich , Thanks for the details, and Yo noted setting the permissions in the Base of the Hole directory but you will want to set the permissions from the base directory for both "$JIRA_INSTALL/" and the "$JIRA_HOME/" directories then manually flush caching as described previously. Additional details on these…

Hi @Joseph_mifsud , Great to hear, and Glad I could help out. And stay safe out there as well :) Regards, Earl

Hi @Ken Deering , Thank you for reaching out, and the behavior you are running into is a New Bug that was recently reported by multiple other users starting Monday, some more details can be seen in the following threads: * https://community.atlassian.com/t5/Jira-Software-questions/Why-cant-I-delete-a-Project/qaq-p/1354648…

Hi @Klaus Heywinkel & @Mohamed Benziane , Thanks for the info, and I have updated the other thread but just wanted to make sure the info got relayed here as well: I have created the following Bug Report for additional tracking, add yourself as a watcher to get updates: * https://jira.atlassian.com/browse/JRACLOUD-74285…

Thank you @John Funk and @Mike Liu , I updated the other thread but just wanted to make sure the info got relayed here as well: I have created the following Bug Report for additional tracking, add yourself as a watcher to get updates: * https://jira.atlassian.com/browse/JRACLOUD-74285 Regards, Earl

Howdy Y'all, Just wanted to give a quick update on this one, We have an Internal Incident In place to get this error fixed, and the Jira Cloud Dev team has flagged this as a critical fix and they are almost ready to deploy. We are currently waiting on the QA testing of one final merge to master and once complete the fix…

Hey @Justin Bleich , Did you install the application as a service or are you manually starting the system using the start and stop .bat files as described in the following KB, This KB also details how to look up the user the windows service is using, under the section "Changing the Windows user that the Jira service uses":…

Hi @Justin Bleich , Thanks for reaching out and looking at the behavior you noted of applying a manual cache flush described in this Thread allowing you to temporarily regain access, but the system is still locking up again after a short period is an indication that there is also an issue with permissions within the…

Hello @Joseph_mifsud , As a starting point the Documentation for Token authentication can be found here: * API tokens and Details on the Java API and Rest API can be found here: * The Jira Cloud platform REST API * The Javascript API If there is something more specific you are looking for please let me know and I can take…

Hello @Klaus Heywinkel , Exactly as @Mohamed Benziane mentioned, please create a Support request at https://support.atlassian.com/contact/#/ , with a link to this thread so we can post the answer here as well once completed to help out anyone else that may encounter the error. Regards, Earl

Hi @adrian_lackey , I see you have already created a Support Request and thanks for following up, We have already started testing and we will keep you posted on what we find. Also, If anyone else runs into this same issue please create a Support request as mentioned above by @John Funk , and provide the link back to this…

Hello @Berk Karabacak , While I have not seen this exact error before, we will need to do a bit of troubleshooting to narrow down the cause, there are similar ORA-01400 errors that we know about on older version noting that the following are close but not exact, and occuring in various different locations with different…

HI @Phyllis Rutka , When the projects in the plan are not showing up in the associate to team dropdown, this is most likely occuring if the issue source is set to either a project or a filter directly. To link boards to teams you must add the Boards as Issue Source otherwise the team cannot be linked as the connection…

Hello @Denise Schiller , By Default no, the sort order is fixed to the preset Ascending and Descending, in Natural or Total and cannot be customized beyond these sort orders. We have had a few feature request over the years requesting varying sort order changes, like the following, noting it was closed out as "Wot Do" as…