Earl McCutcheon Atlassian Team

Hello @slizcano , As the error is indicating this error usually means that the field you are trying to set is not present on the screen used either the main issue view or by a transition screen, and this is something we generally see in API requests that trigger a transition, or if there is a post function set in the…

Hello @_Uday Kiran , Check out the following KB article that gives an example of how to hide a UI element by injecting custom CSS intercept and modification launched from the sites announcement banner: * https://confluence.atlassian.com/jirakb/how-to-hide-elements-in-jira-using-css-or-javascript-958774526.html…

Hi @Dmitry Mironov , Thanks for the Update, and one more thing to check is if there is a post function in the workflow copying the field value. There is not a native post function for this so it would be an add-on triggering the effect, and I know that Jira Miscellaneous Workflow Extension, has option to copy a field and I…

Hey @RayBenefield , At this point we are going to need to get some additional details from you so we can take a closer look. This info should not be posted here on the public forum so I have created an internal request on your behalf so we can continue to troubleshoot in the secure support site. Please go to the following…

Hello @Dmitry Mironov , Copying a value from one issue to a linked issue is going to most likely be a function in an Automation Rule, but it could also be something in a third part app, like scriptrunner or power scripts for Jira. I would recomend that you check the automation rules first, Details on the configuration can…

Hello @radafshar1983 , Thanks for reaching out. However, Jira Cloud does not have a official Project archive feature at this time, and Jira Server versions only apply to Data Center deployments geared towards enterprise usage, but there are some workarounds with a few levels to look at for project archiving. Archiving…

Hey @RayBenefield , That is odd behavior for sure and everything looks good on the issue in a way that the image would be expected to be displayed, and the option to `Show on Card` should also be displayed when hovering on the issue. Looking at the Javascript console output, I am not seeing anything standing out as a…

Hello @Chad Corkrum , Thanks for reaching out and I would be happy to take a look but I am not sure what section and links you are looking at, It looks like you have the Jira Service Desk Server Listed as version 4.8.0, but looking at hyperlinks on a matching version in text fields like the description and comments, in…

Hey @RayBenefield , Update, I did a bit more stress testing on this, and it does not look like a data quantity issue Jira side. In testing I created a Board with 2000 issues, using a random batch of images, and while it took a long time to load all the images into the browser cache, I successfully loaded all 2000 of the…

Hello @[deleted] , The Burndown report and the Velocity report are going to display everything that is impacted in the board, so a default filter like "project = X order by rank asc" will include any epic in the project, to isolate just a single epic I would recomend looking at the following reports that are designed to…

Hello @RayBenefield , Thanks for reaching out, and I am not aware of any hard set limit on the number of images that can load in the cards for the cover Image preview on the cards . However there could be some kind of timeout occuring if it is taking to long to load the content. I did a quick test where I created 60 issues…

Hello @Raihan Mirza , Thanks for reaching out, and By Default a "Task" would be a standard issue type and from your note "manually link multiple tasks to a story" this sounds like the setup you have but as you can change the naming conventions around as desired I just wanted to clarify the settings to make sure everything…

Hi @Nidhi Gupta , We released 'roll-up' values in 2.27, (Details here) however in your current version there is a early access dark feature I believe you can enable for this if your not ready to upgrade yet, I am pretty sure the dark feature works on version 2.20 and later so 2.23 should be good to apply this on, and if…

Hello @WasimBuden , Currently this is not possible as the User field types do not support a partial text contains "~" operator. A full list of supported and unsupported operators in Fields for JQL can be seen in "Advanced search reference - JQL fields" Check out the following Thread that discusses this, noting the…

Hello @Nidhi Gupta , The Roll-up functionality is available in the New experience under the view settings dropdown in the plan, viewable in the following screenshot, noting the rolled up points are shown with an additional arrow next to the total for an extra visual indicator or the rolled up value: As for Unsupported…

Hello @James Grommersch , Thanks for reaching out, and there is a "Run Rule As" setting in the Service Desk automation rules covered in more detail here: * Advanced automation rule options But The rules by default, rules run as the person who created the project, and you can change it to "the user who triggers the rule":…

Hello @Jessica Madera Gumba , Currently Jira Cloud has recently added a relative time or absolute time option that is avaliable in the New issue view, but remains as Relative time only in the Classic view, as described here: * https://jira.atlassian.com/browse/JRACLOUD-33449 We’ve now addressed this in the new issue view!…

Hello @naveenkumarudp , This looks like a Duplicate / additional troubleshooting related to the other question you asked recently and I wanted to drop the answer here as well in case anyone else runs into this same issue, the alternate post can be seen here for referance: *…

Hello @Matthew Crocco , As you noted the portal can either be seen externally or closed down to only users invited to the portal, So if you want to configure the system in a fully locked down way an approach you can take that would allow new customers to request access via a review process is to use a Jira Core or Software…

Hello @Marianne LEFLOND , Since your coworkers are able to access the content and this is isolated to your account, it seems like there is either a issues with permissions, or the local system. Permission wise, have a site admin account log in and make sure that your account has Product Access to the project types that…

Hello @Julia Voskuilen , With the Index error you noted, it looks like something is interrupting the index operation that occurs when the issue is transitioning and does not allow the index to complete so the issue on the front end still thinks it is in the old status but on the back end has changed status giving you the…

Hi @emmanuel.neret , I would recomend that if you are lookin to use the capabilities of Portfolio to its fullest check out the KB "Migrate between next-gen and classic projects" and I would suggest converting the projects that you want to have in portfolio converted over to classic projects, But also make sure to read…

Hello @sudhanva.doddabasavaiah , Thanks for reaching out, and recommendations for gadgets to use for your requirements would be: For Versions you can Use either: * The Road Map Gadget * the Version Report Gadget For summing the story points there is not a native gadget for this, and we have the following feature request…

Hey @Giacomo Bertoldi , The Second Screenshot is noting that no projects exist, indicating that you are missing the "Browse Project" permission under the Project Permissions. Check this as the first step. However, I can see in your account that you have both Free and Standard plans, Is this instance one of your free plans?…

Hello @naveenkumarudp , Yes, the endpoint is currently read only, and we are tracking this update in the following two feature requests, the top one is directly related to creating a Plan via API and is linked to as a related issue of the second one that is a Ask from the portfolio Dev team as to what features end users…

Hello @Nivetha Ganapathy , Check out the following threads that go into a bit more detail, but this error usually happens in relation to an outdated class in a scripted function post upgrade on Jira Server, most commonly in a Groovy Script: *…

Hey @David Lopez , Thanks for the additional feedback and I have created the following request based on your comments and the original feedback from @Lynn Squire to track interest in changing this behavior: * https://jira.atlassian.com/browse/JSDCLOUD-9024 Please make sure to add a vote to track your interest in the…

Hello @emmanuel.neret , Currently Next-Gen Projects do not support the parent child relation ship that allows the higher initiative levels in Portfolio for Jira. This and other limitation of Portfolio are covered in the following KB article, but to use the functionality you will want to use Classic projects: * Portfolio…

Hello @1334587353 , Thanks for reaching out, and looking at the behavior you are seeing it looks like there is more than likely a default value set in the description or the description field or a script launching in the background to pre-populate the system description field with a pre-set value. If its a custom…