Earl McCutcheon Atlassian Team

Hello @Colen Shields , Thanks for reaching out and the free platform should still allow you to access and use the automation features and I am not reconizing that error off hand, so we will need to do a bit of troubleshooting to narrow this one down. But one point first you had noted "I didn't see any restrictions on…

@Kota Justin , Thanks for pointing that out, and I fixed it, the link is now accessible. Regards, Earl

Hello @Ivo Pereira Tromm, Thanks for reaching out, and In jira cloud there are no options to add scrip injections to change the default application behavior as it is part of the Restricted functions in JIRA Cloud applications, discussed in more detail in: * Functional differences in Jira Cloud products The Customization…

Hello @damoder , When Migrating from another issue tracker, you will want to get teh data into a CSV or JSON format from the source system then modify the data so that it can be mapped to jira fields as covered in the following Articles: * For Jira Server:* "Migrating from other issue trackers" * For Jira Cloud:*…

HI @pschwarzde , Thanks for the update, and I was doing a bit of additional digging on this as well to see if I could find another workaround for better automation, but the big issue with this is that the Customer Request Type Service desk field type currently does not provide an API for setting this system level field,…

Hello @somaganinaresh , Thanks for reaching out, and as a referance point details on the export can be seen in the following document: * https://confluence.atlassian.com/adminjiraserver/backing-up-data-938847673.html As noted the backup will be stored within the export subdirectory of the Jira application home directory.…

Hello @[deleted] , It is using a DB feature for auto-increment keys somewhat described in: * https://developer.atlassian.com/server/framework/atlassian-sdk/creating-entities/ The description of how the application handles the auto-increment sequencing value across batched items in the database can be seen at: * Database -…

Hello @Henrik Simmons , Thank you for reaching out, but in this case we will need to get you in touch with our Cloud support team to review the instance logging to investigate further. I see you already attempted to contact the CA team in regards to this matter, but there was some confusion in regards to the free tire…

Hello @pschwarzde , This is currently an expected behavior at this time and we have a feature request open to improve the behavior of this field to allow ti to be required when moving an issue or marking it as required: * https://jira.atlassian.com/browse/JSDSERVER-6110 I took a look at our third-party apps Marketplace as…

Hello @Cormant Systems Administrator , The commands you posted are for altering the Jira database level collation as covered in: * https://docs.microsoft.com/en-us/sql/t-sql/statements/alter-database-transact-sql?view=sql-server-ver15 The workaround is noting changing the Instance level Collation via the steps in: * Set or…

Hello @Madhura sarwade , Conceptually having any gap in the interval that is relaying on a cycle there will always be a possibility of missing that gaps worth of data on the overlapping time period, and you would need the subscription to send with the minimal amount of overlap that is acceptable or use an approach when you…

Hello @Rosana Casilli , Thanks for reaching out, and the Fields that are repeated are fields that are multiselect fields that contain multiple values for one or more issue. A multi select field type can contain more than one unique option, so the export will split each option into it' own column on export to separate the…

Hi @Gregory McShea , Thanks for the update and Got ya, thanks for the clarification, you want to look at the Rule Details section for the rule and make sure the scope is set to a Global, Multi Project setting. There are two different level of automation rules, a Project level rule that you are most likely looking at,…

Hello @Celeste D_Alessandro , Depending on how you have Specified how users get site access depends on the access constraints. Leveraging the "Access Requests" process would most likely be the best method for you to keep an eye on the number of active users by requiring a approval before the account is created In this way…

Hello @prashant_hiremath , When importing attachments via CSV the attachment source need to be directly accessible by the system importing the image, meaning there cannot be a login prompt or permission check occuring as a redirect to the images location, even when the attachment lives on the same system. There is a note…

Hello @Gregory McShea , Thanks for reaching out and you should be able to set this up via the same process outlined in this blog noting how to do this from parent to subtask but making the following modifications: * When Value Changes for Due Date * Branch rule / related issues: FOR Linked issues* selecting the Depends on…

Hello @Rosemarie Oelrich , Thank you for pointing this one out, and it looks like a Bug in the new Export the plan feature recently released in 3.23 and later versions of portfolio. I created the following Bug Report to track this, please add yourself as a watcher if you would like to receive updates on the status of the…

Hello @simarpreet singh , I am not aware of any methods using HTML injection for a validator, but the following threads give examples of writing a custom plugin or using SxcriptRunner or Jira Suites Utility to accomplish this: * https://community.atlassian.com/t5/Jira-questions/How-to-write-a-validator-in-JIRA/qaq-p/172071…

Hey @Andrej Freeze greenique , Thanks for the update and this one is a bit confusing in the way the features were linked together. The direct feature request for ability to resize images was closed out as a duplicate of and wrapped into the functionality of the "JRACLOUD-71900" request mentioned above that is noted for the…

Hello @Szymon Radwan , Currently it is not possible to Edit a service desk request once created via the api, and we have the following Feature request tracking interest in adding this endpoint in. Make sure to add a vote to the request to show your interest: * https://jira.atlassian.com/browse/JSDCLOUD-4609 *…

Hello @Andy_Wachter , There is not a front end option for searching for text in the issue history items other than manually reviewing the content. Using JQL the issue history items can be searched at varying levels, using historical search operators like a "Was in" operator. One example if you want to know what issues were…

Hello @Jeroen Vancraen , The Epic Story relationship is intended to have the story as a self contains unit of work, with a single parent, and is not intended to split the workload between multiple parent Epics. Detailed in the Epic tutorial as: WHAT'S THE DIFFERENCE BETWEEN EPICS AND OTHER ISSUE TYPES? Stories, bugs, and…

Hello @Michael Wang , Performance is always one of Atlassians top priorities and is a constantly improving metric. I recomend taking a look at the following Community article that was written by the lead Product Manager on the Jira Cloud platform on the topic relating to improvements and tracking on the Jira cloud side,…

Hello @Chandrasekar Ranganathan Parimala , Thanks for reaching out and to permanently add in a logging package you can do so by modifying the web.xml file as detailed in the "Logging and profiling" documentation under the section: * permanently — your change to the logging level will persist, even after you restart Jira.…

Hello @Marko Milisavljevic , Removing the users site access will block the user from being able to log in in any way, including access to the customer portal. You will want the user to have site access but no access to the individual applications like this: And also make sure that the user has been invited to the to the…

Hello @Pete P , This is a Bug we are tracking at the following link: * https://jira.atlassian.com/browse/JRASERVER-67842 Do note that the behavior on the Bug is slightly different from what you are reporting, but the cause is the same, We had a separate Request open noting exactly this behavior but was closed out as a…

Hello @Project Manager , Custom fields that count other elements are not a native function in Jira, so you would need to look to add-ons to accomplish this. Noting that even when using add-on apps the option to count in a fields is going to be a data point that is issue speciffic meaning the data point should live at the…

Hello @Steve Wright , To get the start date of version x you can run a call on the endpoint for a "GET /rest/api/3/version/{id}" and it will contain a startDate element like this: To get the sum of the remaining estimate for all issues in with a fixed version of x, you would need to do some scripting to first collect all…

Hello @Andrej Freeze greenique , There are two features and a Bug to look at for this one. The two Feature requests we are tracking to add in the resizing options are being tracked here: * https://jira.atlassian.com/browse/JRACLOUD-72059 * https://jira.atlassian.com/browse/JRACLOUD-72122 And the Bug that causes some images…

Hello @Cormant Systems Administrator , Check out the following Bug that is most likely the cause here: * https://jira.atlassian.com/browse/JRASERVER-65634 The main takeaway is that Microsoft SQL Server will use the Servers instance-level collation rather than the Database level collation when creating temporary tables, and…