Earl McCutcheon Atlassian Team

Hello @[deleted] , For a filter to get the parent issue will need to look into either exporting the data to the external spreadsheet application I noted previously to parse out the content accordingly in the external tool or look at a third part add-on app to extend the native JQL options. One third party app that I know…

Hi @Justin McCuistion , Thanks for the confirmation and for some follow-up on support, a detailed breakdown of what to expect when creating a support request is covered in the "Atlassian Support Offerings" page. and additional details on contact details can be seen at "Atlassian Support Contact options" Additionally, you…

Hello @Harshada Pawar , The later portion you noted is correct "JIRA only allows approvals from user access credentials" so Yes the user that is the approver would need to issue approval API via the POST to the endpoint "Answer Approval" with that accounts credentials and the service account would only be able to issue an…

Hello @Iryna Levchenko , For the Create issue API via the endpoint POST /rest/api/2/issue the formatting for the labels should be like this: "labels": [ "label 1", "label 2" ] And there is a full working example in the API documentation at the link POST /rest/api/2/issue. But one caveat that gets a lot of people when…

Hello @ORT JIRA ADMIN , I read through the thread, and with everything that you have noted and the things that @Dirk Ronsmans already mentioned, I am leaning towards an Antivirus tool is the most likely the culprit here, and it is attempting to scan the temporary directories Jira creates during Jira startup operation and…

Hello @Lisa Napier , The JQL "linkedIssues" that you are using only work for a single reference issue as the source. The values are relying on the source issue to define an individual issue to reference a source, but there is not a method to pass in multiple issues, and we have a feature request tracking interest in this…

Hello @Renato Rodrigues , In Advanced roadmaps you have the following options for managing Releases as covered in the documentation here: * https://confluence.atlassian.com/advancedroadmapscloud/managing-releases-998651292.html * For a project release, you can edit its details, remove it from the plan, or add it to a…

Hello @Dawn Zarcaro , You could look into using Automation for Jira which is a built-in front-end feature, that can be used to run calculations via "Smart Values". The following documentation details how Date values and calculating math functions work using these Smartvalues to auto-populate the desired date values: *…

Hello @Luciano Bertello , as you noted this is occurring sometimes but not others it would indicate that there is something occurring on the failed attempts to load the collector causing the failure, and it will require some trial and error tests to narrow down what is triggering the error. Primarily check out the page…

Hi @ankit45621 , Ok got ya, sorry for the confusion. I believe you can get that from the Private endpoint under the "/rest/dev-status/" returned as the "displayId" as detailed in the following feature request to add in Public endpoints for these details: * https://jira.atlassian.com/browse/JSWCLOUD-16901 Check this out and…

Hello @[deleted] , Story point estimation is a method of planning the effort needed to complete a task at the project level, then comparing that estimate to the actual work logged after the completion to see if the estimate was accurate to prepare for the next planning session to help better understand a project's…

Hello @jodywhite , The Dependencies are based on issue links and the natively available JQL for issue links is going to be either of the following referencing Advanced search reference - JQL fields: issue in linkedIssues(issueKey) or issue in linkedIssues(issueKey,linkType) Noting that the values are relying on the source…

Hello @vivek.yadu , There are two stages where you can undo the schedule changes. First when you select "Auto-Schedule > Preview results" you can select Cancel if the preview does not line up with the desired outcome. Next, if you had selected "Accept changes" instead of canceling in the step above you can again revert…

Hello @Daniel Tranca , Taking a look at your setup I believe the issue is the sequence of issues, based on the start and end release dates as covered in the "Auto-scheduling issues" documentation under the section "Auto-scheduling in the improved interface" noting the factors the calculations are based on: When…

Hello @mgl_support , Thanks for reaching out and I see that you have already reached out to and got in contact with a Cloud Migration Manager via Atlassian in the request: * https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-17208 I just wanted to give you a heads up that I have scrubbed the personal…

Hello @Justin McCuistion , I was just double-checking to verify that you were able to get in contact with Support to get the issue resolved, and It looks like you have already been in contact with us via the support request: * https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-28616 Let me know if there…

Hello @ankit45621 , I believe the details you are looking for could be pulled from the API. Using the API you can pull both the issue ID and the issue Key for a specified data set. You can use "GET /rest/api/3/issue/{issueIdOrKey}" to get individual issue details or ""GET /rest/api/3/search" with a JQL input to get detaisl…

Hi @Adrian.Enright , Happy to help out, As for where to display the data I would personally recommend using Confluence as your data dashboard, as you can use Jira dashboard gadgets on a confluence page as well as drop-in an iframe with a link to a google sheet described in my previous comment for a custom report tool.…

Hello @Adrian.Enright , I am not entirely sure what you mean by the acronym "MI" but from the context, I can assume that you are looking for some metric based data point such as "measurable item" or "management insight" or "Miscellaneous Item" as opposed to referencing the state of Michigan or "Mission Impossible". But the…

Hello @Aaron Ferguson , The duplicate Epic comes from the components, either multiple components on a single epic, or multiple child issues with different components, or the child issue has a component and the Epic does not. Basically, the parent issue will display in every lane that it has at least one issue in its…

Hello @Juan Ramos , You can accomplish this using Automation for Jira using a global rule. Basically set the trigger criteria that will occur on the source issue then use a branch rule to set conditions and execute an action in the issue on the alternate project. There are a bunch of examples in the "Jira automation…

Hello @JIRA Nugensis , First I recommend checking out the following KB article that details this error with a few different causes that can lead to the behavior you are seeing: *…

Hello @[deleted] , There is not a native Velocity gadget in Jira that can be added to a dashboard, and the project-specific Velocity Chart would be the best option for a native view option of the data. We have a feature request tracking interest in a dashboard gadget for this, that can be seen here: *…

Hello @Shan , In your initial description of the issue you noted: I made sure that the inline page that points to the correct target and anchor were copied correctly And I just wanted to clarify are the errors occurring on anchored links? Because if that is the case what you are running into sounds like what is described…

Hello @Mario Martic , The roadmap Feature is project-centric, and will only show details of issues in the next-gen project you are looking at, and does not have an option to include issues from other projects. Additionally, the features of the roadmap are intended to show relations between other issues within the project…

Hello @yoni.degani , Thanks for reaching out. In the live plan view (old interface) the Cross project releases were created as an independent release in tandem with existing versions in the project so you would wind up with a project-specific version as well as a cross-project version specific to the plan only. The outcome…

Hello @Saxon Julian , I have not been able to replicate the behavior you are seeing here but looking at your screenshot I think I may see what is occurring and have some questions about issue type setup and field configurations for the issue types at play, it looks like you have "Epic" issues as that parent issue type with…

Hello All, Also, to add to comment from @Petter Gonçalves we are tracking this as a new BUG at the following link to get the generic error message updated to reflect the actual cause of the error, make sure to follow the request if you want to receive updates on the status of the fix: *…

Hello @Jon Schneider , Check out the section on "Outgoing web request" in the KB article Automation actions, these actions allow you to send arbitrary web requests to integrate with any external API. You will need to formulate the call based on Microsofts office 365 API but the web request action will let you send the…

Hello @Alexander Leitch , It sounds like you have the user set up as either a project lead or component lead and have the project 'default assignee' set to one of the lead options. Go to "Project Settings > details" and scroll to the bottom of that page and check to see if the Default assignee option is set to a lead…