Earl McCutcheon Atlassian Team

Hello @Priska Aprilia , Thanks for reaching out, and as you noted on point 4 there is not an option to remove the items from the list if not available, and all options would be present in the form. And looking at this the basic breakdown is a two-parter on asset management and asset bookings/checkouts via time tracking.…

Hello @Nathan Mausehund , What is the exact text of the error message you are seeing when attempting to publish the page? Is it by chance: Your work is safe, but there's an issue Refresh the page, and click publish again. if this is the case there is a new bug we are tracking on this, viewable at the following link. TThe…

Hello @Ken Chan , The Message you are encountering: Your work is safe, but there's an issue Refresh the page, and click publish again. Occurs when you are trying to publish a page that already has the same title as another existing page. Change the page title and you should be good to go. Additionally, we have the…

Hello @manas Sahoo , We publish all the documentation for the capabilities and configurations of each product, and the following link is the base page for Advanced Roadmaps, both the Cloud and Data Center version * https://confluence.atlassian.com/jiraportfolio/advanced-roadmaps-for-jira-documentation-660734353.html The…

Hello @manas Sahoo , The Dependencies are tied to the 'Blocks/is blocked by' issue link by default, and Advanced Roadmaps, looks at the link types to be loaded and considered either Concurrent or Sequential and there is not a hybrid option, to show a combination of both. So a total "Either-Or" situation, you can either…

Hello @manas Sahoo , Currently no, there is not a drag and drop link option in Advanced roadmaps like there is in the basic roadmaps, but that is a really great idea. I created the following feature request to gather interest in this feature: * https://jira.atlassian.com/browse/JSWCLOUD-21198 Please make sure to add a vote…

Hi @Thalles Moussalem Luciano , The support request has been created, you can access the request via the Atlassian Support portal at the following link: * https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-630651 Regards, Earl 

Hello @Stefan Schulze , This can be done using Project automation in combination with your method for identifying the customer organizations, check out the following documentation that details how to set up automation to apply the groupings: *…

Hello @Nick van der Net , Currently in the Workflow rules, if you set up a requirement in the transition it applies to all issue types trying to go to that transition. Next, a feature that will help you out once it is release is covered at the following feature request, however, it is still in the works and not yet…

Hello @nicola_campagna , You will need to reach out to a Global Admin to check these settings but permissions that could be at play if you can make the desired changes on the board and issue directly but not the plan but are unable to manage the issues in the plan directly would be Plan level permissions covered in…

I cannot even remember what Zoo it was because I was only 12 or 13 at the time, But it was one of my favorite experiences growing up. My father worked for a Fisheries company that built pit tag systems, the RFID microchips that you probably have in your cat or dog in case they get lost, But at a massive scale for…

Hello @Thomas Kiepert , Thanks for reaching out and I am trying to reproduce the behavior you are seeing but I am not sure I fully understand the problem you are encountering, and I'm hoping you can attach some screenshots of the plan showing the disparity so I can take a closer look at how this is being displayed on your…

Hello @Thalles Moussalem Luciano , I'm checking in on this issue to first see if you are still encountering an error while trying to create the new status, as we took a look and were unable to reproduce this error on our test systems. Next, as you are on a free plan you will not be able to contact support directly as free…

Hello @Andrew Mirauta , But first, a big Thank's for the query @Dirk Ronsmans , that is a good one :) Also to go along with the JQL mentioned I highly recommend bookmarking the following set of pages for a reference point to the available JQL functions for advanced searches, it is really helpful to have this list on hand…

Hey @Rune Rasmussen , Glad you figured this one out and a big thank you for sharing the solution you found. And I too am not 100% sure on what is happening here but the third party applications are doing some case conversion in the background causing a conflict for the auth header and its a mind your p's and q' moment, but…

Hello @Ashleigh , Thank you for reaching out, and I am not aware of any bugs that would cause this behavior at this time, however, the majority of connection issues usually stem from local caching or network issues blocking some content and causing a timeout to occur during the authentication process. To start, I recommend…

Hello @Edwin Meijer , You can get around concatenating the JQL together by using ampersands"&" as an escape character like this: =JIRA("status changed to DONE during ("&$C15&", "&$C16&")", "Fields", offset, limit) However, one pitfall I am aware of where the concatenate() function you mentioned might be needed to do…

Hi @Andrew Mirauta , If you are looking for something to display a live dashboard for a reference style reporting option check out the Blog post "5 steps to a killer JIRA dashboard" to get you started. But if you are looking for something more detailed, as mentioned in the other answers there are tons of prepackaged add-on…

Hello @Saxon Julian , Thanks for reaching out, and looking at this the Unassigned issues should be showing up in the workload pie chart unless the assignee is excluded directly from the filter via an "Assignee is not empty" or restricted in the filter to a certain set of users. As an example, if the filter is set to…

Hello @Gabriel Zampieri , in addition to using the API, as @sudarshan described you could also look into using Automation for Jira which is a built-in front-end feature, that can be used to run calculations via "Smart Values". The following documentation details how Date values and calculating mat functions work using…

Hello @Deepak Polamarasetty , The option only allows the user to see the portal but as soon as the user issues an action to interact an account is required for the interaction. additional details are covered in "How global customer permissions impact project permissions" : Can customers access and send requests from the…

Hello @Becky York , The ability to modify the start date value via the method you are using is not possible, and there was a feature request raised for this a while back but it was closed out as a "Won't do" feature for the reasons discussed in the request: * https://jira.atlassian.com/browse/JRASERVER-30728 *…

Hello @Vishal Biyani , To prevent the creation of subtasks under an Initiative issue type, would be to create an initiative specific project that only contains the initiative issue type as described in the documentation "Configuring hierarchy levels" under the section "Ways to set up the initiative level in…

Hi @Joe Imhoff , Thanks for reaching out, and pointing this out, and a great workaround to. I created the following Bug report so we can follow up to get this looked at further, please make sure to drop any additional comments on the bug report with additional feedback or comments on the impact to your workflow. *…

Hello @Roberto Vasquez-Angel , Thanks for reaching out, unfortunately, the comments aren’t included in a CSV export on Trello, because there’s not a good way to represent that sort of many-to-one content in the current iteration. Currently, comments are only in the JSON, or straight from the API, but the Card ID will only…

Hello All, I wanted to provide some follow up on this case. After reviewing the affected database, the Field Configuration Schemes the user was trying to delete was associated with an Issue Type that no longer existed in the system, this caused the 500 error on a null reference when trying to delete the scheme. The fix…

Hell @Rebecca Søegaard , Big Thank you to @Carlos Garcia Navarro , for detailing that workaround, and as he noted there is not currently an option to collect the Previous sprint goal value from the field in the reporting from the UI side, and I just wanted to add one more item to this for future follow up. We added in new…

Hello @JP Tetrault & @Stuart Capel - London , Unfortunately, as Stuart noted above at this time, Advanced Roadmaps does not support next-gen projects, and will only work with the classic project types, so you will need to plan out which projects you want to see in the Advanced Roadmaps plans in advance and convert any…

Hello @Tanuj Gupta , Thanks for the additional details and the screenshots, and first up having Global administrator permissions do not necessarily mean that you can see all issues, But as you can see the issue in the Browser then this is not the case and the permissions are correct to see the issue so all is good there.…