Earl McCutcheon Atlassian Team

Hello, Thanks for the details, and first I wanted to confirm you are using Java version 8 with the hotspot JVM not version 11 or 8 with OpenJ9, Verify you are using the AdoptOpenJDK 8 (HotSpot) as openJDK 11 is not compatible yet. More Details on this here, and here Then check out this next KB article on startup failed…

Hi Ashwin, Thanks for the confirmation on the cause, glad you found it so fast. Since it was a DB permission issue I would also recommend doing a follow up check on DB configs just to make sure everything lines up with setting in "Connecting Jira applications to a database" for your DB type. Regards, Earl

Hi Alexander, I did a test run upgrading from a 7.12.3 to 8.0.0 and the epic labels are showing up without issue, so it's not the upgrade path, and since safe mode did not make a difference then it's most likely something failing during the upgrade But as you noted hitting an Out of memory exception (OOME) during the…

Hi Valdy, You could use something like the following JQL to get everything created today in your project: project = Project_Name and created >= startOfDay() then use the API results you noted "GET on rest/api/3/search?jql=filter=123 etc etc" there will be a total attribute that contains a count on the issues returned by…

Hi Alexander, thanks for the confirmation, and a couple things come to mind to check next, First what version of jira did you upgrade from, as there may be a Bug in an upgrade task for the specific upgrade path you used, I can run a quick check and see if its reproducible with the same upgrade path. Next, there could be an…

Hi Phil, Target dates are portfolio specific fields acting as a visual indicator for high level estimation comparison to the calculated schedule, and do not directly impact the start dates but are used to compare the actual schedule to the estimate to see how close the actual is to the target. With Target dates the only…

Hi Patrick, The following Bug Report goes into detail about this, noting this is closed out as wont fix: * https://jira.atlassian.com/browse/JRASERVER-61891 But ultimately the Export to Excel native options have been removed and replaced with Export to CSV option due to security updates Excel side that prevent the exported…

Hello Ashwin, When you get a 404 on a page load in portfolio it usually indicates one of the app add-ons is disabled or possibly a sub module in the app is disabled, as covered in this feature request to provide better error messaging on when this occurs this: * https://jira.atlassian.com/browse/JPOSERVER-2310 Check out…

Hi Alexander, It sounds like you have the "Hide Epic Labels" option enabled on the board. Can you check in the Board Dropdown in the upper right to see if there is an option to "Show Epic Label" like this: If this is the case select show and you should be all set, Also I found a New bug testing this out where If you have…

Hi Marcela, in Jira, the permission scheme is applied on project level and not on ticket level. So, if you have a project permission for a project, you are allowed that permission within all issues in that project and there is no way from restricting view on specific ticket types or specific parts of information within a…

One more thing, Here is the cloud version for that feature I linked the Server version of the request in my last comment: * https://jira.atlassian.com/browse/JPOCLOUD-1617 Regards, Earl

Hi Eitan, For an example on the ranking conflict that can occur, if you order say by Priority "project = RANKLESS ORDER BY priority ASC" in effect disabling the Rank, on the board the order is now defined by the Priority, and also Alphabetically. They are grouped together but you can no longer drag and drop to rearrange or…

Hello Carsten, Currently the report will only show columns as a group of all statuses mapped to that column, so if you want a more granular breakdown you would need an individual column for each status that you wanted to track individually. We also have the following Feature request, tracking interest in this as an option:…

Hi Martin, Thanks for the repro Steps, and playing around with this the Forecast line error is occuring at the time adjustment for the custom sprint time you noted at step "6." and looks to related to the following BUG Report, where creating a new sprint within a minute of closing the previous sprint breaks the burndown…

Hello Eitan, For point 1, Portfolio uses the Agile Ranking functionality in the schedule layout for the defined order. The board must be ordered by Rank in order to use the drag and drop functionality and ranking is a big part of the scheduling algorithm. You can Disable Ranking by changing the Board filter "order by"…

Hello Rob, If the Filter on the board used by the plan has very specific set of values that narrow the scope down I would recommend making sure the fields used in the filter are added to the issue create screen and set as required so that a value must be entered at the time the issue is created. If the issue is created…

Hello, An issue type is a global system variable that is reffered to as an 'issue constant' so it will show up the same across the system without manually configuring the translation. Check out this KB for a solution, "Translating resolutions, priorities, statuses, and issue types" Regards, Earl

Hello Nico, You can do a GET to see the filter subscriptions values you have via: GET /rest/api/2/filter/favourite?expand=subscriptions But Unfortunately there is not an option to edit the subscription, and we have this Feature Request tracking interest in adding a method to support editing subscriptions. Regards, Earl

Hello Ben, The sorting in the Plan is defined by the issue rank value which is in turn used by the scheduling algorithm to define the schedule of the issue. The following Documents go into these concept a bit more: * Portfolio: Re-prioritizing work items * Jira: Ranking an issue * Enabling ranking But the main take away is…

Hello Jacob, Natively there is not a method to count values in a field so you will need to look into add-ons. I know you can do this with the add-on app Jira Misc Fields (JMCF) by creating a scripted number filed with the following expression: issue.get("labels").size() This would tally up the number of labels present on…

Hi Juan, I do not know for certain of a add-on that can do a copy and paste action in a Jira field to preserve formatting, but there are quite a few Excel add-ons for jira that can be found at the following marketplace link, and it would be worth taking a look to see if any have this option or possibly an embeddable…

Hi Robin, Upgrades can get pretty complicated so it is always a great Idea to double check everything prior to going live in production environments, and to touch on your last point first where you noted "Any tips/warnings/lessons learned we should be aware of?" I always stress that you should do a dry run and user…

Hello, To set the Resolution you can either set the default value of the resolution to Fixed so that if another resolution is needed the user has the option to change it or if you want to verify the field is always set as "Fixed" add a "Update Issue Field" Post Function on the transition to set the resolution to that…

Hi Juan, I just did a bit of testing on this one and it does look like the Text colors are stripped from Excel as well as the Google suite and Word when copied to the clipboard. OpenOffice (Any Platform) And/OR Numbers(if your on MAC) preserve the text color formatting, where the Google and Office Suite are stripping…

Hello, The Schedule is going to take into consideration all the factors that are listed in the Document that you listed. I.E. if an issues estimate fits within the available capacity and skills, or if a statically assigned date is set by adding an issue to a sprint, or how many people can work in parallel on a story. There…

Hello Jose, Natively In Jira this is limited to options that can be directly compare by opposing values in two different fields, as issue JQL results only return the data for the desired options specified for the issue in a JQL statement, an example of a method that could be used to look for issues where the creator and…

Hello Jorge, Loged in as a site admin if you go to > Site administration > Users, the column "Last seen on site" will give you the users last login date. To see user activity you can use the activity stream gadget on a dashboard with a global filter for a specific user. Some additional Suggestions can be found in this…

Hi Martin, That behavior looks like either the issues were added to an active sprint or estimates were added to the issues in the active sprint after the start of the sprint triggering a Burn up event as unintentional Scope Creep. In the status Report they will show with an Asterisk "*" for any issue added to sprint after…

Hello Surender, You will want to use the CSV export options as Jira Native Export to Excel options have been removed from the application. Additional details on why this change was made can be seen here: * https://jira.atlassian.com/browse/JRASERVER-61891 Regards, Earl

H Hasmik, In general terms Story points are a measure of complexity, and work-logs are about elapsed time. I would recommend checking out the Blog Post "The secrets behind story points and agile estimation" that goes into the differences between the two in more detail. But ultimately comes down to how you're planning,…