Earl McCutcheon Atlassian Team

Hi Doug, Thanks for reaching out, and initially I would suggest checking a few local settings like the browser caching or extensions to see if there is a conflict occuring. Check out our "Browser Troubleshooting Guide" that has a good breakdown on the items to look at. Additionally, if this does not narrow it down, also…

HI Shelly, The "New Issue View" is on by default and the only option for any Next-gen project, but is a profile configuration setting for classic projects. To enable the new issue view globally for classic projects, you can select your profile image > Personal settings: Then flag the "New Jira issue view" as enabled under…

Hi Yasir, It is not currently possible to set swimlanes on a board by initiative, the following feature request is tracking interest in this. * https://jira.atlassian.com/browse/JSWSERVER-16300 If you did want to do something similar you could set up your swimlanes using "Queries", making an individual lane per initiative.…

Hi Shawn, You can delete the plan without worry, the Jira issue data is not going to be altered by the removal of the plan. Portfolio pulls the data sources from the jira issue and commits the data back to Jira on approval so when a plan is deleted only the portfolio specific data, or data that has not been committed is…

Hi Robert, Jira does not natively have an auto page refresh capability, the data should be static when viewing an issue to prevent the behavior you are describing. Possibilities here could be that there is either javascript injected in the announcement banner or a field description triggering the refresh or it has been…

Hi Teru, From what you're describing, i would suspect that there is something in the post functions of the specific transition that is updating the issue and changing one of the paramaters including the issue in the plan. If your linking via a board filter possible something in the filter is excluding the issue or if the…

Hi, The error you are seeing: "Field or Filter does not exist or you do not have permission to view it" has a few different causes covered in the following KB article, and I would guess that the sprint fields is set to Hidden in the field configurations, check out the KB for some additional details at point 5 in the…

Hi @Lukas Krajnak , I just double checked to verify, and the endpoint is still functioning and should be good. What are you seeing when you hit the endpoint? Are you getting an explicit error? Regards, Earl

HI Rob, A possibility here is that a a dependency of a bundled plugin was disabled with one of the add-ons, and when you updated the Universal Plugin Manager (UPM) a conflict occurred when reloading the plugin directory. When you upgrade the UPM it will trigger a flush and restart to the plugin directory caching and…

Hi Mark, Looks like you already are already engaged in the discussion and got your answer on this question from Nic on this alternate post: * https://community.atlassian.com/t5/Jira-questions/How-to-show-the-quot-Participants-of-an-issue-quot-custom-field/qaq-p/1013042 I just wanted to link this here incase anyone else has…

Hi Ayush, I checked using just the "Sprints in openSprints()" portion of the JQL, and its working without issue in my test instance, so I am wondering if there is some error in the logic occuring for the full query causing a conflict. First, can you run the "Sprints in openSprints()" JQL by itself just to verify this…

Hi Nejc, It looks like something is going on with the images you linked from the external site, and they are not showing up for us. Can you try uploading them in your comment directly so we can take a look, this can be done via the camera icon in the comment box and when you drag'n'drop the image into the popup, use the…

Hi Jesse, To add a subtask its the add child issue icon that can be located on the main issue view or in the side panel when an issue is selected on the backlog view. When you're looking at the Story issue type directly from the main issue view, it can be done here: When you are looking at the backlog and select the…

Hey @Hao Bui , Good to hear and thanks for the confirmation on that part whenever we see something that looks like it could be a security leak we try to jump on it asap. Regards, Earl

Hi Shane, Thanks for the additional info, and as a referance point on this feature the assignee's in the circles are a new "avatar" style quick filter for boards in Classic projects that went out recently to help declutter the quick filter space and align with the new issue view filtering options, changing from a dropdown…

Hi Chris, As this is a 3 year old post it may not get any traction in this location so I created a new post from your comment to get some additional attention, the new post is viewable here: * https://community.atlassian.com/t5/Bitbucket-questions/Re-How-to-reference-other-md-files-in-README-md/qaq-p/1113742 Regards, Earl

Hi @Hao Bui , I removed the Token and sensitive content from your post above as this information is publicly visible in this forum and has been exposed for the last 9 hours and anyone with the information can access and modify your data from the API impersonating your account. I would recomend going…

Hi @win htet naing , Oracle 18 is not supported at this time, and the feature request for this is being tracked here: * https://jira.atlassian.com/browse/JRASERVER-67074 Also an update on the 12cR2 Feature request, there has been some movement and this has been updated to waiting for release and is going to be compatible…

@AntonD , We are not sure why and we are looking further into it but your comment above got caught and removed the spam filter. It has been added back, and thanks for the input with the links to the workaround. Regards, Earl

Hi Oleg, Thanks for your input and bringing up this point and the logo change is temporary and will revert soon. To reinforce what Nic said this is a controversial topic that attracts bad actors looking for a venue to spread negativity on the community platform around the subject matter regardless if the subject and…

Hi Omar, This is a temporary update to the logo that will revert after Pride week details on this can be seen in the following Blog post surrounding the initial changes that started back in 2013 * Celebrating equality, Atlassian style However, there are some changes coming to this approach in the future, please check out…

Hello, To add in on this as well, there are some changes coming to this approach in the future, please check out this tweet thread that went out yesterday discussing the future plans surrounding this topic further: * https://twitter.com/adblanche/status/1141041577973825536 Regards, Earl

Hello, We understand your concern here and there are some changes coming, please check out this tweet thread discussing the future plans surrounding this topic further: * https://twitter.com/adblanche/status/1141041577973825536 If your on the Mac client update to the 3.2.1 version which no longer includes the pride logo…

Hey Shane, It sounds like you have quick filters set up for the various users that are not applicable to to project or possible changed roles and the filters were left behind. You can apply a more generalized quick filter of "assignee = currentuser()" to filter out issues assigned to the person viewing the board or modify…

Hi Claudia, Restricted comments are not yet available for the new issue view, however we are working on this feature and tracking the progress at the following feature request: * https://jira.atlassian.com/browse/JRACLOUD-69231 Please add a vote to track interest for prioritization efforts and you can also add yourself as…

Hi Vinod, This should be working for you using the customfield_id approach, with a coma separated list, EXE I set up the following custom field id: And the field is now showing up on the parent like this: However what could be occuring here is if the customfield_10023 does not have a value present on the subtask it will…

Hi Vinod, This question comes up a lot but it is expected behavior for the roll up to not occur between a sub-task and Parent Story. In Agile methodologies it is expected that you would not be applying story point estimates at the Sub-Tasks hierarchy but rather with Story Points you estimate at the Story hierarchy level,…

Hi Antonio, There are few different things to check for what may be occuring here. Refer to the "Map an issue assignee to a team member" documentation the items to check, noting: In order for the Jira issue assignee to show in Portfolio's team member column, these conditions must apply: * There is not member set in…

Hi Ashish, I am not aware of any method or add-on that could provide an automated method to achieve a multi scenario approach or best to worst case timelines; but for a manual approach you can look into setting up Multiple scenario planning, and in each of the scenarios adjust the weighted items of the scheduling factors…

Hi Toni, Happy to help out so far, and for the Epic Link field there is an intended level of cross over between projects, Check out THIS COMMENT on the Feature Request related to this functionality, describing how the Feature was implemented to allow more restriction to the available choices adding in a Show open epics…