Earl McCutcheon Atlassian Team

Hi Adam, I was playing around with this a bit and found the disconnect. When mapping the fields, make sure to leave the checkbox option for "Map field value" unchecked as the workaround but set the field name in the "JIRA field" drop down like this: Regards, Earl

Hi Toni, When you're looking at an epic on a Next-Gen project, then moving the Epic to final status used by the project board will add a green checkbox to the epic on the roadmap view as an indicator it is completed and it will no longer be available in the "Add to Parent issue" list on the other issue types. When you're…

Hi David, On the Hierarchy mapping page only 6 issue types are visible in the drop down at any given time, but there is a scroll option. Just to verify can you scroll down in the mapping dropdown to see additional issue types? Let me know if this is the case. Regards, Earl

Hi Mark, I don't think you left anything behind as it looks like you deleted both the home and working directories, but just a double check, look at THIS ARTICLE for the full path break downs. Overall It sounds more like a filesystem permissions error is occuring, possibly on the deletion / recreation of the jira user, But…

Hi Bhavin, When an app is uninstalled the data is still there, so even if you uninstall and decide you want to re-enable the app later on you can re-install and the previous configurations will still be present when re-enabled. To check what projects are using portfolio currently would require manual review of the plan…

Hi Scott, The Burndown charts are for showing the estimated work committed to the sprint at time of start compared to the actual work completed during the sprint. This will follow a cycle of "Plan > Start > Work > Stop > Review", and in the sprint process it is expected and designed around the expectation that once a…

Hi Matt, This can be done by remapping the attachments folder inside the $jira-home/data directory. Details can be seen in the KB "How to change the attachments directory on JIRA". However this does come with a warning where if the remote file storage system goes down or experiences a connection issue the attachments can…

Hello Shubham, I think this my be related to the authorization method you are using. There were some recent changes to the user authorization methods fo Jira Cloud API calls relating to GDPR, and instead of using username:password for the authentications you will want to pass in a Auth token using basic authentication with…

Hi Robin, When you noted "No specific filters are part of the issue sources" are you saying that filters applied to the boards on the issue sources do not exclude any statuses? As this behavior still sounds like issues being filtered out of the plan but is not coming from the board filters at the issue sources but rather…

Hi Sunil, To get the desired layout on the next-gen board go to the active sprint, use the Group By option set it to Sub task, and this will stack the Sub-tasks and Stories like the following Screenshot: And for a referance point on this new feature the documentation can be seen here: * Manage subtasks in next-gen projects

Hi Edmund, I did a bit of digging on this one for you and found that this was a combination of a feature roll out for GDPR compliance relating to avatar pictures for the users Atlassian Account in our Identity system using the linked user profile images that caused a BUG in the avatars rendering on the instances causing…

HI André, From the screenshot I can see that you have added the Next-Gen Issues to a classic Scrum board via the filter, and the two are not compatible. You will want to create a next-gen board to work with the next-gen project types. This is covered in the note panel at the top of the "Working with next-gen software…

Hi Cynthia, Awesome to hear, and thanks for the confirmation. Regards, Earl

HI Eden, Unfortunately for your request, there is not an option at this time. The sub-tasks estimates roll up is not displayed on the Rapid Board. There is an improvement request regarding it being tracked at JSWCLOUD-5614 for the cloud version of this request and JSWSERVER-5614 for Server. These requests do have a higher…

HI Marie, There are defiantly some filtering options that can be applied for sprints but I'm not entirely sure what data sets your trying to get back, can you please elaborate a bit on what your looking for? A few things to look at are that the Issue Statistics gadget is going to be based on either a set project or a saved…

HI Shail, Welcome the the community and I would love to take a look. To get some additional context, where is the 400 error occuring? Is sounds like it is occuring on the project permissions page when you remove the permissions is that correct?. Also to get the full context on the error can you open the browsers developer…

Hi Tamara, Building out a forecast for a sprint requires a lot of variables, and natively there are not any built in capabilities to find issues that fit within the teams velocity, and this would be a manual sprint planning exercise. And I recomend checking out the following blog post goes into more detail on some tips and…

Hi Sun, The rank value is a global object at the issue level that will measure where an issue is in the entire set of ranked issues. Sprints, Boards and projects are not directly related to the rank but rather the rank is unique per issue, and any location an issue has a ranked that is changed, that change is reflected…

Hello Samuel, When you create a new Initiative hierarchy level and map it to an issue type, the hiearchy level should show up in the hierarchy levels in the scope view, but this issuetype is not automatically mapped to the projects in the plan so what might be going on here is if the issue type mapped to the hierarchy has…

Hi Dwight & Andy, Another option that came as a feature to the search options with the redesign of the navigation layout is that from any screen you can click on the Magnifying Glass search icon in the navigation bar to the left side of the screen here: And just start typing the desired JQL statement and hit enter which…

Hi Tracy, This can be accomplished by using markup formatting in the field description with a link to an image hosed on the Cloud instance or web server where the image is accessible publicly. As an exe upload an image to an issue in your site and copy the url of that image and use it in a format like the following in the…

Hi Alejandro, With the changes to user privacy in accordance with GDPR there were some major overhauls to the available data in the user related endpoints. I believe the comparable endpoint you are looking for is "/rest/api/3/user/search?query=%" to fetch all users, as detailed in the comments of the related endpoint…

Hi Edmond, The primary thing that can cause the user Avatars to fail to load regularly are network firewall rules filtering out content or browser add-on extensions. Browser extensions that alter javascript on page loads, css modification tools that alter page layout, or text injection tools, like an add blocker as an…

Hi Cynthia, Thanks for the update, and if nothing is in the Scope or Timeline at the story level that narrows it down to most likely one of the items noted on that previous post I mentioned above: * https://community.atlassian.com/t5/Jira-questions/Issues-not-showing-up-in-Portfolio-Live-Plans/qaq-p/108507 But again check…

Hi Maurizio, Thanks for the confirmation, and if you set either your account or a group that you are a member of on the "Review" project role, should apply the appropriate permission level to access the project. Regards, Earl

Hi Susan, Thanks for the call out, and my apologies on the facepalm moment there. I missed the paste of the link before I posted my reply. I updated the original comment with the link to the feature request. Regards, Earl

Hi Cynthia, If you own the filter or the filter is shared with you the filter should show up in the list, but if the filter is not showing up in the list for the issue sources when creating or editing the plan the only thing I could think of, would be if you do not have permissions on the filter. I would say check the…

Hi Adam, You can defiantly set the field as optional field. Then the logic is that if the Time Spent field is not required in the field configuration you leave it blank when no work was done or needed, but if if you do have the field marked as required you are required to put a value more than a minute, (1m being the…

Hi Jens, I'm not sure if this error is 100% portfolio Specific, and I am leaning more towards an issue with the Upgrade and a conflict in the database directly. But we will need to check some things out so see whats happening here. There was a similar BUG in portfolio 2.13 on a different Portfolio table, that looks like it…

Hi Cynthia, Thanks for reaching out, and a little clarification is needed to make sure we are on the same page. I understand the behavior you are seeing is related to issues missing at the story level from the timeline, but when you are selecting the story hierarchy are you getting an explicit page load error of some kind,…