Earl McCutcheon Atlassian Team

Hello @Kresimir zic , In next-gen boards there is an option to "Group By" various options including epic, however this setting is global for the next-gen board so do be aware that it will apply the change to the layout for all users when changed. Noting the following feature request we have in place to add a individual…

Hello @Michael Shechter , Currently there is not an option natively in the settings to restrict the filetypes, only an option to either allow or block attachments. But for this to become a native feature we are tracking interest in file type restrictions at the following feature request, noting that there are linked…

Hello @[deleted] , When the progress bar is not showing up in the progress column, there are a few things to look at per your noted setup. First the Issues must have an estimate to have a calculated impact on the progress, so for unestimated issues in your plan I would recomend setting the "Unestimated item scheduling"…

Hi @Julian Davchev , Jira natively does not have a conditional option that can be set based on a trigger event, and there is some discussion on the same use case recommending the third party tool ScriptRunner as an option to accomplish this in the following thread, However the method described is one of the apps built in…

Hello @BANGUE , Currently it is not possible to import a workflow that originated on a server install directly to a cloud instance, as covered in Functional differences in Jira Cloud products. And Jira Cloud only supports importing workflows that are published to the marketplace per the process covered in "Importing and…

Hello @anastasia.profirovic , Thanks for reaching out to the community. With Next-gen projects the previously used classic project type keyboard shortcut navigation options are not currently avaliable due to the differences in how the issues are displayed using a popup dialogue modal rather than the previously used in…

Hi @Todd Funasaki , Details on how to change the sort order for comments can be seen in the following KB article, Noting that this currently does not work on the New issue view, more info on that below: * Changing the default order for comments from ascending to descending So if you are using the New Issue View you can…

Hello @Jasmina Dževlan , Natively in Jira Service desk Automation rules can help you with the messaging response once a account is identified but, the support eligibility for a localized contract process on your customer list would be something that you would have to track, identify, and manage independently from the base…

Hello Manuel, With G Suite integration enabled the user management is set to use the google account for authentication purposes and removes other authentication methods. The behavior you are noting is mentioned in: * "How G Suite users log in": The user can also log in by entering an email address. If they do this, they'll…

Hi @raanan tauber , Thanks for the update and and that would be a different query all together, and while I was looking into this I found a new Bug tied tied to the JQL value that would be related to this search item via the JQL search using "issueLinkType". "issueLinkType" only supports the operators "=", "!=", "IN", "NOT…

Hi @raanan tauber , To get the issues that were in a specific status during a certain time period you can use a combination of the "status" field referance with the "changed" operator and an "during" optional predicates modifier. The following Example and a few others can be seen in the following community post that…

Hi @Eugene Goza , Thanks for the confirmation, and testing this out on a 7.3.0 installation was also Successful with the method I tried. So there is most likely something occuring with how the user account is configured. Possibly a active directory sync issue, As you noted that you are already checking this, please do get…

Looks like it would be quite a "Thriller!"...... :P

Step 1: Initiate emergency response plan which kinda looks like this.... but with more running and screaming: Step 2: Regather myself from the initial shock and....... Bring on the Zermbies

True Story..... LOL

Hi @Tyler Berard , The Features and functionality on the Server version of Portfolio are not in cloud yet, and the feature parity is quite different between the Live plan view in Cloud (2.x functionality) vs the improved interface (3.x and later) on the Server platform, some details on this are covered in the top 20 FAQ…

Hello @Petra Margaritoff , When you run into issues connecting to the marketplace it's usually going to be aUPD settings on the network. I would recomend checking out the troubleshooting guide at the following link for marketplace connectivity issues and rule out these items: * Problems Connecting to the Atlassian…

Hi @Eugene Goza , Welcome to the community and thanks for reaching out. This on is proving a bit difficult to narrow down. I just tested this out on a staging Jira Server installed locally as well as on my cloud instance, as I noticed that you have both "jira-server" and "jira-cloud" tags flagged on this post, Regardless I…

Hi Adam, The Work and organization is split up into different sections, The organizational aspects are on the Backlog view, and the work items are under the Active Sprints view. The Board View with the Cards to move issues between statuses is going to be the work portion, and can be located in the "Active Sprints" section…

Hi Alexander, I don't believe you can use JWT with the REST API directly. JWT are used for the Connect Apps and NOT application authentication. And if you're using the REST API that's the different AUTH method via the API token and would be a manual check.As covered in the "Understanding JWT for Connect apps" the Connect…

Hi Trudy, Welcome to the community and thanks for reaching out, that is weird behavior. I just tested this out on my cloud site and I am not seeing the same behavior so it does not look like platform bug, but there could be an incompatibility issue in the browser. I did my test on latest chrome Version 78.0.3904.70…

Hi Chad, To prep for your test some really good bits of information to look at for the project level administration can be seen in the Release notes for Jira 7.3 and 7.4 when the project level administrations was initially released: * 7.3.x release notes * 7.4.x release notes As well as the following Feature Request where…

Hi Alexander, If you are developing an add-on and looking to validate the add-on is active, to get details about an add-ons installation and license details, I believe the endpoint you are looking for would be in the UPM REST API endpoint: /rest/plugins/1.0/{pluginKey} Also check out this KB for more details and examples…

Hello Fahad, To get a subscription set up for a project, of a set of projects, you would want to save a JQL filter using something like "Project in (list,of,projects)" and then configure the subscription as covered here: * Saving your search as a filter: Subscribing to a filter However, there is no way to create or share…

Hi Johannes, Currently in Jira Service desk natively this is not possible, and we have the following feature requests, for Cloud and Server respectively, tracking interest in a breached percentage option on this report, please make sure to add your vote: * https://jira.atlassian.com/browse/JSDSERVER-1980 *…

Hi Bunty, That is odd behavior and looks a lot like the following older bug that should already be fixed back in 2015, and should be working in current versions of the activity stream gadget, But to get a bit more context on your setup what version of Jira and the activity stream gadget are you currently running? The Old…

Hi James, Currently, post workflow import manual clean up is required to remove any duplicated fields. We have the following Feature Request in place to track interest in adding in an option to clear this up, please make sure to add a vote and drop a comment with any feedback on what you would like to see or how this…

Hello, Thanks for reaching out and welcome to the community. Check out the following Post from another user that has a detailed walkthrough and screenshots of the setup on how to set this up using a post function on your approval workflow to add in a customer to the approver list for an issue, that looks like it will do…

Hello Ashkan, You can only add the supported custom fields types to your plan, and there is not an option to add in unsupported field types. Management of the fields that are unsupported in portfolio can be managed in the issue directly. The full details on which custom fields types can be used in the application can be…

Hello Emma, Yes you are correct and the "Portfolio for Jira plans in Confluence" app is only avaliable for Jira Server Standalone and DataCenter applications at this time. As a workaround, you can get similar behavior by using the iFrame Macro on a confluence page and use a link directly to the plans URL to populate the…