Earl McCutcheon Atlassian Team

Hello Marcin, Thanks for reaching out and I answered another post recently about this tht goes into more detail, viewable at this link: * https://community.atlassian.com/t5/Jira-questions/Where-is-the-Original-Estimate-column-in-Jira-Portfolio-3/qaq-p/1075602 But to summarize we are tracking interest in adding the original…

Hi Nick, Thanks for all the details and looking over the error stacks the one that is sticking out to me the most is the error: Reindex All FAILED. This particular error has the following KB article with some troubleshooting steps to look at for a few different possible causes: * Troubleshoot a reindex failure in Jira…

Hi Andrew, The location this data is stored is in the issue history tab of the issue, so individually you can expand the history tab and see what user moved an issue to a new sprint, however there is not an option to search against the history via JQL for the sprint field using the WAS operator as the Sprint field stores…

Hi Laurie, No worries at all, and I completely understand, as dropping scripts into the system to customize the interface can be pretty rough without a firm understanding of what it is doing, as there is always a potential that the script could break something else in the system and without that full understanding of what…

Hi Yashvant, Thanks you for the clarification and the screenshots, and that makes a lot more sense now. It is not what I initially thought, where the time and date were different in the same location in the respective projects, but rather the dates in the date and time picker field are displaying the unwanted formatting…

Hi Laurie, Natively there is not an option do modify the panel from the UI, but you can drop a script in your announcement banner to call the element in to play. As an example on what to do take a look at the following Discussion from the Atlassian Developer Community posts, with an EXE on how to add in the Status of the…

Hello Liz, The functionality of the team field is tied directly to the Portfolio app, for the functionality tied to the field and the reporting options it provides, so you would not have the same functionality without the application that provides the added function. However some of the functionality can be mirrored…

Hi Olive, Thanks for bringing this one up, and as you noted its avaliable in server but not in cloud at this time. To get things rolling on an update to the functionality and align the JQL search capabilities between the platforms, I have created the following feature request so we can track interest in getting this…

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Hello, Thanks for including the rest call, and looking at the request it is failing because of the auth method in use being Bearer authentication in your script instead of Basic authentication with API Token similar to the exe curl command found HERE. I believe all you need to do to correct this is to use basic…

Hi Raya, Welcome to the community, and I would love to take a look, but will need some additinal into to start in. Where are you running the report? Is it a dashboard gadget, and if so what gadget are you using, or are you looking in the issue navigator and the filed is not showing up in the columns? Regards, Earl

Hello Pipul, Welcome to the community, and there are a few options to make a newsletter. First using jira directly you can use the Filter Subscriptions feature to send jira issue data based on a saved filter and send the results out based on a cron expression. The Filter subscription model works well for the pure jira data…

Hi Christopher, Please correct me if I am reading this incorrectly, but from your description it sounds like you installed the add-on to google sheets already following the process outlined In this Document under the section: Install in Google Sheets From a Google Sheets spreadsheet: * Click Add-ons then click Get add-ons……

Hello, So first and foremost the bas64 encoded string can be decoded, so if that is a production username and password make sure to change it to be on the safe side as this is a public forum, and that value will have been indexed by google analytics. Running it through a decode though I am seeing some conflicts on the last…

Hi Isidro, The Issue collector URL is designed in a way to launch the iframe from the current page, if you are looking to go to a new page and create an issue, I would recomend not using the issue collector and instead create a custom button for your site that redirects to the jira instance create issue dialogue, which…

Hello Raj, Thanks for reaching out and first, "Epics" are a native function in the next-gen projects, and additional details on working with epics in a next-gen project type can be found in: "Manage epics in next-gen projects" As for features and themes, Themes are an additional function provided by the add-on app Jira…

Hello, Thanks for the additional info, and it sounds like there is more than likely an issue with the base64 encoded string. I know there are some issues in running a base64 encoding command where the line breaks are included in the output of the encoded string without using modifiers to remove the line breaks. What format…

Hello Nghia, Ok, Got ya and thanks for the clarification, and this can partially be done, just not as a single entity. First the release dates are not able to be shown on the timeline directly in a location like a field per issue due to the dynamic options avaliable for releases which would clutter up the timeline with…

Hello Isidro, Thanks for reaching out and I'm happy to take a look but for some clarification, when you say "that iframe url no longer shows me the form", Do you mean that the iframe is not popping up at all, or did you mean that the generic template wording like "What went wrong?" or "What do you like?" or the checkboxes…

Hello, Thanks for reaching out, and looking at the screenshot you attached the location you are doing the search is the in project nested filter search within the board directly and is separate from the "Quick Search" functionality, and the location currently only searches the current board for an issue by name, code, or…

Hi Jayme, Awesome to hear, and thanks for the confirmation. As for those three cheers: * Hip, hip, Hooray! * Hip, hip, Hooray! * Hip, hip, Hooray! Regards, Earl

Hello, Yes, the plan is pulling in the issue sources based on the filter, either applied by a Board linked to the plan or applied as a direct saved filter to the plan, so editing the filter will update the issue present in the plan based on the filter changes. Regards, Earl

Hello, That is correct on a Locally hosted install the API token is not something you need to look at, it only applies to the Cloud platform. Some Example calls and getting started documentation can be found here: * JIRA Server platform REST API reference * Jira REST API examples and a quick EXE on a basic API call using…

Hi Paul, Both feature requests are still open and unresolved at this time. We do not have any ETA as to when or if the features will be implemented, But we do add items to the public roadmap that are in-progress coming down the pipeline as accepted and is a good place to keep track of what is immediately on the horizon for…

Hi Rob, One thing that you have as an option using native behavior in Jira and Outlook is to enable incoming request to create issues on the Jira side, using either The Jira incoming mail options or the Service Desk mail handler to collect the requests and create an issue by adding the Jira mail handler address as a…

Hi @Nicolas Gonzalez , Thanks for reaching out, and Internally we still have not been able to reproduce this behavior and looking into this the Support request we created to look into this further, mentioned earlier in the thread, it was put into a long term frozen status while the original reporter had to follow up with…

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Hello, First can the users create other issues in the project via the "Create Issues permission? As any user with permission the "Create Issues" project permission is able to create standard issues plus sub-tasks. If a user has the create issues permission at the project level, there could be an add-on in place causing…

Hello again, One more thing to add to the list of things to check I missed in my initial comment, Check the Epic Status field. It may have been inadvertently set to Done, which would hide the Epic as well. Regards, Earl

Hi Jayme, Thanks for reaching out and when it comes to an issue not showing up on the plan you have already done your due diligence and checked a lot of the points but there are quite a few levels to look at with various caveats, lets review what has been checked vs what is left to look at: * Release assignments* You…