Earl McCutcheon Atlassian Team

Hey there @[deleted] , Natively in Jira there is a transitions tab on each issue but that is not useful for high level reporting and is more of a one issue at a time review option. You can see the time in status for individual transitions there and if you are looking for more detailed reporting on this, it is going to be…

Hi @Mathias , Thanks for the follow up and I'm glad to hear your all set. It is odd that it started working randomly without change, so there could have been a bug that was fixed between you encountering the error and testing, but if so I was not able to locate which one it was, make sure to reach back out if you see this…

Hello @Ricky Leone , Thanks for reaching out and on you questions about support as you were noting that Support is redirecting you to the community portal when contacted, this is because the Cloud Free plans are offered support by the community forum only as covered in the Atlassian Support Offerings Next, looking at the…

Hi @Lars_Clausen , As Jack was describing earlier natively in jira the email server is not configurable for a custom domain and the KB you previously linked was the old process for external management and the article has since been deprecated, noting the link is now redirected to a page not found. The New process can be…

Hello @Mathias , Thanks for reaching out to the community, and looking this over I was not able to reproduce the behavior you are describing. What is your full post syntax? And are you seeing any error returned from the POST? Testing this out I did a curl with the following data package to contain the full requirement to…

Hi @Isaac Montes , In Jira Datacenter you will want to set the websudo value in the jira-config.properties file in each node respectively in the Jira's local home directory, not the shared home directory. As for modifying the launch to get this in from the start you would want to look at triggering a post launch startup…

Hello @nph , With the base URL changing the setting should update the behavior consistently across the whole application so since this is updated correctly in some locations but not in others, first off I would say to do a restart on the Server with a server side application caching flush / rebuild to clear out anything…

Hello @matias.hilaire , Currently the fields you noted will not work on next-gen project types for a csv import. Check out this previous post that was answered by one of my associates that goes into much greater detail on this, but primarily focuses on the workarounds in the BUG…

Hello @Matthew Doughty , I just ran a test to try and replicate this behavior locally without success, I tried in the previous Chrome Version 78.0.3904.108 and the latest Version 79.0.3945.79, and both completed the login in as user and switch back without triggering any error. From the behavior you described of this…

Hello @Ion McCusker , Thank for reaching out and as covered in the error message you are going to want to add "useSSL=false" value. The location to place this is going to be in your dbconfig.xml file via adding the following to the end of the db URL: &useSSL=false and this is discussed a bit further in the following…

Hi @Rebecca Martin , Currently this is not an option on the Roadmap View, and we are tracking interest in adding this as a feature at the following feature request, make sure to add your vote to show your interest for prioritization efforts: * https://jira.atlassian.com/browse/JSWCLOUD-17442 Regards, Earl

Awesome thanks for the confirmation :) 

Hi @Judah Ferst , Thanks for the update and I'm looking at this now but just a heads up, I moved your question and of conversation chain to a new thread so we can focus the answer on an independent post, as the initial question is only partially related to what you are seeing and this will help others find the different…

Hi @Judah Ferst , Thanks for reaching out on this, and I think the limitation you are hitting is a argument length constrain in concat() vs concatanate(). Concat only allows for combining 2 values and expects only 2 comma separated arguments total and you have 3 arguments in the second query in the concat string, while…

Hi @[deleted] , Not that I am aware of, the API is expecting the input data in a raw JSON formatted package and the Front end is where you have to go to interface with the human readable content as it has the application code to run all the conversions to render the data into the human readable format. Regards, Earl

Hi @Stephanie S. , Thanks for reaching out, and this behavior on the surface defiantly sounds like something is disrupting the browsers ability to expand the option. As you already Checked different browsers as a great first step, next I would suggest running through the following Browser troubleshooting guide that suggest…

Hello @nfarmer , There are two locations for CSV import, A bulk issue create option and a Data Import option. If you are using the one located under the issue navigator, this is a Bulk Issue Create option that requires less privileges to access and is therefore more limited in functionality and the watchers field as well…

HI @Mahdi Challouf , Using the applications native functionality, no, however I found the following add-on app that can accomplish this: * Dynamic Forms for Jira The app is provided by the vendor Deviniti, and there is a really good write up in the marketplace apps section of community of the capabilities viewable here: *…

Hello @Frank Bernhardt , The behavior you are describing of having sprints from other projects displayed across different scrum boards occurs after moving an issue into the sprint that is attached to an existing sprint. Check out the following KB article that goes into more detail on the behavior and notes solutions for…

Hello @Algirdas Jarosas , To get a custom field value from the API use the "GET /rest/api/2/issue/{issueIdOrKey}" endpoint and specify the field by the customfield_ID like this: /rest/api/latest/issue/EXE-123?fields=customfield_10101 Regards, Earl

Hello @it_marcapo , The backslash character "\" is an escape character and this and this is one of the limitations when using the wiki markup functionality in the editor in Jira. This is covered a bit more in the following Bug repot on this behavior noting it was closed out as a "won't fix" as this is intended…

Hello @nfarmer , The error you noted being a "The value is invalid" indicates the field is properly located and directing the information from the CSV file in but the formatting or data listed is incorrect in some way causing the import to fail. The watchers field is a multi select field and can have multiple users in the…

Hey @Mahesh Kallepalli , Absolutely, for an issue with multiple attachments do a separate column for each attachment, and map all the attachment columns to the attachment field on import. EXE, a super simplified CSV would look something like the following where issue 1 has two attachments and issue 2 only has a single…

Hi Denis, happy to help :) -Earl

Hi @Mahesh Kallepalli , Thanks for the clarification as the CSV import of attachments is going to be a different process all to gather. The primary issue faced when importing an attachments via CSV is that the attachment needs to be hosted in a location accessible by the cloud site that the issues are being imported into.…

Hello @Denis Hacquin , For the token revocation maintaining a connection for a short period, this token is managed through the Identity system which has various levels of replication tasks required and needs to propagate through the authentication system on an interval to not overload the system with requests, and some of…

Hello @crfb , That the moment Customizing the cards on a next gen board is not possible, but it is in the works. For some info on how to see what items are coming soon or recently released we have published This Roadmap Blog that can be sued to see all the most recent items on the list. Then the following Feature request…

Hello @Bethany Glismann , There are two add-ons that I believe will work for your use case and I recomend looking into to confirm. The first being "Automation For Jira" with an example from another user with a similar use case in the following post: *…

Hi @Mahesh Kallepalli , Where are you getting stuck and what errors are you seeing? For Attachments specifically, The details on creating the attachment zip on the server side are first covered at "Step 3: Back up your Jira Server attachments, project avatars, and logos" this step details how to create the attachment file…

Hello @Piotr Dzierżęga , For the first point, linking cloud to server, you will need to set up an application link between the two systems. check out the following KB article that gives a walkthrough on the setup, and once configured gives the option to add a remote linked issue to the local issues: * Link to server…