Earl McCutcheon Atlassian Team

Hello @Siddhesh Parab , The new features in the Dependency Details currently only displays the blockers, but this is a really good idea for some new functionality for the product, so I created the following request to track interest in adding this in, Please take a look and add in a vote to show your interest per the…

Hello @Mahesh Kallepalli , Thanks for reaching out to the community, and the main bit of quick advice I can offer for a smooth migration is to build out a plan using the following documentation we have that gives a comprehensive guide on how to migrate from jira Server to Jira Cloud: * Migrate from Jira Server to Jira…

Hello @Maor Avitan , Thanks for reaching out and looking at your account it appears that you are on the Jira Cloud platform and to add in options for for a custom field in the API there is a new endpoint avaliable for Cloud and you can use a POST to the endpoint: POST /rest/api/3/customField/{fieldId}/option Full details…

Hello @Friendly Giant , With next-gen projects they are not compatible with a migration to the server platform, and you would first want to look int converting the projects from next-gen to a classic project, then plan the move to the new platform. Details on converting the project is covered in the documentation at…

Hi @Stefan , The date and time settings are a system wide variable that can be configured in the settings. Details are covered in the following documentation for the location and examples of the configurations: * Configuring advanced settings * How to change date and time formats Regards, Earl

Hi @Tobias , I just tested this out on a test 8.5.1 installation, and the quick create option is adding in the watcher option in my tests, so something else must be going on. I would recomend checking the javascript console output during the action to see if there are any errors and trying an incognito browser incase there…

Personally I Love video games and play them all the time, Mario is one of my favorites along with Tetris like you noted, all the way up to many of the current gen 3d world games. But, if I had to narrow down all games to my absolute favorite I would have to take a step back to something old school and a game that I always…

Hi @[deleted] , Thanks for reaching out to the community, and with portfolio and next-gen as you noted are not compatible on many of the features, but you should still be able to see and use the project type in a portfolio plan, however this is not recommended and the feature set would be extremely limited as covered in…

Hello @Meenu Bhutani , Thanks for reaching out and welcome to the community. Are you by chance using a Next-Gen Project? as the Parallel sprint feature flag you're talking about enables parallel sprints for classic projects but not next-gen ones. It is mentioned in the info block at the top of this document, and we are…

Hi @Varsha Oswal , To fully Delete the user you will want to delete all content that is tied to the user first, Like issue reporter, comments, or filter shares, and this is covered in the "Create, edit, or remove a user" KB under the "Delete User" section. Noting there are still going to be some caveaots: Before you…

Hello @Angelique Manley , Thanks for reaching out, and it looks like it was more than likely an accidental clip board paste to the issue. It looks like you are on Jira Cloud, and in Jira Cloud when you have an issue open pressing Ctrl+V (win) or Cmd+V (mac) will paste any attachment contents of the clipboard to the issue,…

hi @Varsha Oswal , ServiceDesk customers are a little special in the user directories as they are unlicensed user external accounts, with various avenues of activation, in your case it looks like you have it configured with public sign up so ant communication externally creates the account. Overall It is always recommended…

Hello @hromek , To get the work items to be required to be completed before the next can start, the feature you are looking for is the Dependencies settings. Additional details on the setup and use can be seen in "Configuring the scheduling of dependencies" and "Using scope and dependencies" , but check this out and let us…

Hello @ShameeraDudekula , I am not aware of a native reporting gadget in jira that could supply these two data points (sprint to status) other then the "Two dimensional filter statistics" gadget, but this option does not have the ability to add in the story point element as well as the Estimation fields are not supported…

Hello @[deleted] , To input the data as a table you will need to use the content type "table" and add in "attrs" variables for the tables settings. A super easy way to get the necessary elements and layout options is to first create a test template in a comment and run a GET to see the formatting with a preformated table.…

Hi @Julius Böcker , Welcome to the community. When it comes to captcha the setting is a security measure so it's designed to not be able to be bypassed if enabled and triggered. Also, captcha can either be enabled or disabled so there is not a selective option for api accounts specifically (all or nothing setting). So, if…

Hello @ducpm93 , To customize the page layout I would recomend lookin into adding a script injection to the announcement banner that would intercept the button and relocate it to the desired location with a new CSS load out. Details on modifying the announcement banner can be seen in "Configuring an announcement banner"…

Hello @Gary , Welcome to the community, and the ability to archive a project is not yet avaliable in Jira Cloud, but the feature is coming soon. Check out the following community post from another user asking the same question but one of our Jira Software Project managers gave a full writeup on his answer discussing the…

Hello again, Thanks for the clarification and sorry for the confusion. In the Next-gen boards the sort order is controlled by a back end variable called the issues rank value which is controlled by dragging and dropping the issue into the desired order for prioritization efforts. The sort order is controlled by the boards…

Hello @Nobel Worku , Thanks for reaching out and welcome to the community. Currently the opsbar-sequence property on a workflow transition does not change the order of these transitions when using the New Issue view, and only re-arranges the status order on the classic view. We are tracking the addition of this feature at…

Hello @Irfan Azeez , Thanks for reaching out and welcome to the community. And 8.5.2 should be coming really soon, however, the question about Atlassian release timelines comes up quite a lot but the most solid answer we can give is that it will release when it is ready to go out. While 8.5.2 is coming down the pipe as the…

Hi @Warren Rowe , Thanks for reaching out and the documentation you linked is the Portfolio for Jira Server version, and you have added the Cloud tag to this post, and there is going to be a slight deviation in the feature set in this case depending on the base platform. The cloud version documentation for permissions can…

Hi @Pat Ryan , Thanks for pointing this one out, and and this behavior is a bit buggy, as you should not be able to link an issue as both a child and parent of an epic. I created the following two Bug Reports for some follow up action, noting you are on the Cloud Platform so only the first link is relevant to your use case…

Hello Again, For an update, the fix was deployed last night and you should be all set. Give it another go and if you still see the error you may also need to flush out your browser cache and try again. Please let me know if you are still seeing any issue with the import. Regards, Earl

Hi @Antoine Guilbaud , Thanks for reaching out and welcome to the community. The error you are encountering is fall out from a recent update that caused the break in the template so the Trello importer is currently non functional. This is a top priority and we are already working on the fix and it will be rolling out…

Hello @Nelson Faustino , Good question and the simple answer to the noted upgrade path is a yes, you can upgrade from 7.10 to the latest Jira version 8.5, or any of the interim versions, but there are some additional complexities that could change that to a maybe or a no because of customizations to the container or…

Hello @Virginia Horrocks , When importing attachments using the CSV import method, the most important part to focus on is that the URL where the image is being hosted needs to be anonymously accessible, i.e. it cannot be behind an authentication prompt. And when hosting the attachments on a Jira Server this us usually the…

Hello @Maikes , The Epic Status Field is a special system field that is not meant to be modified unless it encounters and error like the one you are seeing, and because of this it is locked by default which is why only "View" and "Screens" options are visible in the Actions Cog drop down. In the KB you linked Step one…

Hi @Björn Karlström , Thanks for reaching out to the community, and welcome! When it comes to the next-gen projects the Epic link is reworked in the new project type, and moving between project types the link is going to be lost and require a manual rewrite. The comment from Eoin Ryan added - 21/Nov/2018 10:45 PM on the…

Hello @jacob.blackwell , The Whitelist options in the KB you linked are for the self hosted Server platform only and not possible in the cloud platform at this time, Some additional details can be seen in the feature request below noting in specific the portion of the description: *…