Earl McCutcheon Atlassian Team

Hell, We are currently tracking an incident where these invitations and some other notifications failed to be sent to some users. The incident can be viewed here: * https://jira-software.status.atlassian.com/incidents/q6q5df85568d Please subscribe to that status page incident for updates on the issue. Regards, Earl

Hello @Brian , Looking over the Release notes, Upgrade notes, and preparation guide is going to be the best location to find this information. As an example in the Preparing for Jira 9.0 documentation, it has depreciation of feature notes like the following: Replacing core Jira components is no longer possible…

Hello @Sam Melehy , You noted that the previous admin used a personal email that you don't have access to, unfortunately from a legal standpoint that user email is the data owner and the only one that can grant permission to and facilitate the transfer of ownership of the data to a new owner. The only steps that you can…

HI @Erin Quick-Laughlin & @Deepa J , No, as mentioned in the document above: Teams in Advanced Roadmaps are different from the teams found in the rest of Jira Software Cloud. The Team located in the People Menu is an entirely different function of the application for managing what users have access to a project and is…

Howdy Y'all, I can confirm that the Bug https://jira.atlassian.com/browse/JWMCLOUD-395 is the one that you want to keep an eye on for this issue, and the initial bug mentioned was closed out as a duplicate as it was created a few days later. While we do not have an ETA as to when this will get fixed it is flagged for the…

Hello @s-higashimoto , Thanks for the update and confirmation, for the next steps we will need to collect some additional information that is best suited for an internal support request off of the public forum, so I have created a support request on your behalf to investigate further. I saw that previous support requests…

Hello @IDC Tech , I checked the bounce list and I did not find anything on the bulk domain lookup, and next steps we will need some additional details to move forward on troubleshooting where the block is occurring. One of our cloud support engineers has reached out to you on the request JST-834632 for additional…

Hello @s-higashimoto , I found 2 accounts that were encountering a bounced request under the domain you listed. I have cleared out the bounces and you should be good to go to resend the invite as covered in the KB you mentioned. Let me know how it goes or if you are still encountering issues. Regards, Earl

Hello @Cole Simonson , Stepping in here to address the question, and unfortunately, I can verify that this is going to fall into the feature request mentioned in the other comments. However, this is something our Product Team is reviewing via JSWCLOUD-17336, but until this feature is added the ability to see the current…

Hello @Ros Ingledew , Thank you for reaching out and we are deeply sorry to hear about your loss. As Nic mentioned previously you can reach out to our billing and licensing team at https://suport.atlassian.com/contact to get started on an attempt to recover the account, but you can bypass the submission of a request…

Hello @Martin Podhovnik , Thank you for bringing this to our attention, I have brought this up with our Marketplace team who have flagged this and are digging into the details more in the background and they have reached out to the vendor via the contact details they have for the vendors support account on record to see if…

Hello @Morgan DUBUISSON , Thanks for reaching out. In the previous case the error was unique to the instance and required a 1 off solution that may or may not apply to your scenario, so to get to the root cause of your error we will also need to do some digging in the instance logging to find out what happened to fix this…

Hello @AAKASH KALESHRIA , Thanks for reaching out to the community, and I would be happy to help you track down a solution but I'm not quite sure where the issue is occurring. Is "trip chronicle" a plugin for Jira, or something else? Please include as much information as possible and I'll see what I can do to help out.…

Hello @Dasari Sravanthi , To get a list of private filters you can run the SQL noted in the following KB article to see the filters: - https://confluence.atlassian.com/jirakb/how-to-retrieve-a-list-of-private-filters-or-dashboards-939918469.html And you can use the following SQL to get the last login dates of users to…

Hello @Kadyrkesh Sultan , Thanks for reaching out, I took a look at the site on the back end and everything appears to be up and running at the moment, and I am not seeing an indication in the logging of an outage. First and foremost I wanted to verify that you are able to access the site and are good to go. Looking into…

Hello, I took a look on the backend and checked for all suppression entries (i.e. email blocks and bounces) that match the given domain and users on your system and there were no entries found so nothing is being blocked on our end. My best guess would be the possibility of an email rule that is flagging the messages from…

Hello @Vera Knoops , I noticed that there were two requests previously that both closed out on a timeout as we never received a reply in either case, and I wanted to verify that you can access the support portal site and make sure there are no login issues occurring that are preventing you from getting back in touch with…

Hello @Carolina SILVA , Thanks for reaching out and again for the follow-up confirmation that during the subsequent attempts you were able to create the support request, and are currently in a good state for creating the request however you are still following up with the other odd behavior, I'll check in on the support…

Hello @Dante G , Thanks for reaching out to the community. We have the following Blog post that gives a bunch of best practices for how to set up SLAs for accurate reporting: * SLAs: The what, the why, the how and the following resources give some more details on reporting options: * Reporting on SLAs * Write JQL queries…

Howdy Y'all, Thanks for reporting this issue, and we have tracked down the elements causing this error and are pushing out a fix for this real soon. I created the following Bug report to track the progress please add yourself as a watcher if you would like to receive updates on the status of the bug report:…

Hello @David Delster , Using the Migration assistant if you do not have SSL set up on the server side you should be running the system behind a locked-down firewall to secure the traffic to an internal network, and there is a note on this in the Migration assistant documentation here: *…

Hi @Jason Abofsky , Thanks for reaching out. The Atlassian website and all intellectual property rights, including all Copyright rights therein, are owned by Atlassian. Reproduction or "creative borrowing" (i.e fair use) of the website or artwork without permission is a violation of Atlassian's Copyright. Additional…

HI @Jonatã Biazuz , Thanks for the info and this is not currently possible, as at the moment Jira history items are tracked at the issue level so once the plan changes are committed and the actions are applied to the issue the chang history of the plan is not tracked in retrospect. However, we do have the following feature…

Hi @Tom Lister , After you apply the View settings on your plan the option to choose "save this view" will become visible like this: Select that option and the color settings will be shown whenever a user selects the view, in my case, I applied this to the "Basic" View: Additional details on the view settings can be seen…

Hello @Jonatã Biazuz , Thanks for reaching out and welcome to the community. So as a quick reference point the following document details some of the native reporting options, dashboard gadgets, and then some free external report tools for customizing reports in Google sheets or Excell: * Generate a report * Use dashboard…

Hello @Sara Moura , This comes from the change from Wiki markup to the new markdown WISIWIG formating in the new issue editor. There is currently not a text intent option in the new editor and the feature request tracking interest in this can be found at the link below, Make sure to add a vote and feedback on the request…

@Tara L Conklin , Check out the following Vido our program managers put together of how we use Advanced roadmaps internally, it has some good info that relates to your question: * https://www.youtube.com/watch?v=fz7GthQSP0o Regards, Earl

Hi @Svetlana , Per you last question: Why tasks of other members with statuses " open issues" and "ready for launch" are disappearing from board, but exist in extended list of tasks? Looking at the screenshot you posted you have the "Assigned to me" quick filter applied: When this filter is applied only issues where you…

Hello @vdhanorkar , There is no way to add custom popup dialogues in the Jira cloud platform currently, and this limitation is in place for security reasons to prevent an avenue of abuse using the platform, as popup dialogues that can be customize can act as a platform to inject malicious scripting into a webpage, and…

Hello @Svetlana , Please allow me to step in as well, checking out the conversation up to this point I think @Marcos Milanesio is on the right track looking at the Filters that are applied, as the filter that you have applied currently will only display issues that are assigned to you. That means any unassigned issue or…