Earl McCutcheon Atlassian Team

HI @Ian G_ Clark , Yes, the Licenses can be mixed for the Jira Cloud Application types, and each application is going to be managed separately. And some additional details on the licensing breakdown on Standard compared to Premium can be seen in: * https://www.atlassian.com/licensing/cloud#cloud-standard *…

Hi @rehasan , I created the following request for you so we can follow up: * https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-564903 Regards, Earl

Hello @rehasan , Thanks for reaching out. Looking at the details you provided so far, especially the note about the switch to the gsuite account being made over 6 weeks ago, makes me feel like something got hung up in the browser and was recently cleard out causing the recent failure, I am wondering if the account sync…

Hello @Giacomo Bertoldi , Thanks for reaching out, however currently the Projects listed will only include recently worked in projects without any option to select speciffic projects or dismiss projects that you do not want to view. However, the New "Your Work" section is still early in development and we are actively…

Hi @Julia_Pflibsen , There are a couple things to check out, first make sure the field is not missing from the View issue screen and that is not set to hidden in the field configuration. You can use the Admin Helper "Where is my Field?" dialogue located in the Admin drop down at the top of an issue in the affected project,…

Hi @Peter Alberti , Thanks for reaching out and this is a New bug that we are tracking at the following link: * https://jira.atlassian.com/browse/JRACLOUD-74162 Currently the only workaround is to un assign all issues in a project before deleting the project, however unfortunatly there is no workaround that can be applied…

Hello @nealr , Thank you for reaching out and hopefully someone at cloudflare or another user of the app with an answer sees this thread as well and reaches out too, but I would also recomend checking out the developer info in the readme.md file on the applications github repo and sending an e-mail to the apps developer to…

Hi @Vinay Sharma , Yes, you can apply the license key from an old decommissioned server to the new server. As long as you do not have two production instances running on two separate servers with the same license key, and the maintenance for that license is valid for the version you are migrating to, then it is ok to use…

Hello @Vanshika Agrawal , Thanks for reaching out, and as a referance point the following documentation details setting up the integration for Jira Cloud: * Connect Jira Cloud to GitHub Please check this out and let us know where the link is failing and what if any errors you are seeing as well as any details on what you…

Hey Everybody, Thanks again for flagging this issue. The Bug I created previously is being caused by the following one, and we have this set to a high priority are tracking the Fix here, make sure to add yourself as a watcher to get updates: * https://jira.atlassian.com/browse/JSDCLOUD-8980 The workaround requires…

Hi @Matt Wilson , Sorry for the delayed reply, for some reason I never received a notification that you replied back in June, and I wanted to follow up on your additional questions: Has Atlassian done any testing on large file attachments? Is there a sweet spot size wise? I know it can handle very large files, but is it…

Hi @rohit agarwal , The mention of the symbolic link in the article you referenced falls under a customization noting the section title "Choosing a custom Attachment Path" and within Jira customizations are not covered under Atlassian Support Offerings. So, this material is provided as an optional configuration for your…

Hello @Mark_Price , Currently there is not a way to distinguish the difference between an issue in a board vs the backlog in JQL, we are tracking interest in this at the following feature request, make sure to add a vote and add a comment with any additional feedback you have on the feature: *…

Hello @Bertrand Cognet , Thanks for reaching out, and this is odd as you should not be able to get the the create a classic project screen where the option is located without the permissions necessary to issue the "create with shared configuration" option, and if the site were set to a free plan the dialogue would be…

Hello @[deleted] , Check out the following Blog post we have on recommendations surrounding agile estimation relating to story points that touches on a recommendation for setting this up: * Story points and estimation Particularly under the section "Story points vs. hours" noting the following: Traditional software teams…

Hello @Tom Keschl , I reached out to the Automation devs and they noted that this is currently not possible with automation and you would need the "Send a digest" functionality described in the following feature to be implemented to get this result using automation for Jira: *…

Hello @Ivana Miljkovic , We have a few blog posts out that cover exactly this topic and have some good ideas and tips that I recomend checking out: * Getting started with Jira: 6 basic steps * Project management for non-project managers * Jira Software: How can non-software teams use Jira Software? * Use Jira Core for…

Also an Additional Follow up item, Support for MiraDB as a compatible DB is being tracked here: * https://jira.atlassian.com/browse/JRASERVER-32347 This is not currently on our short term roadmap but is flagged for future consideration so make sure to add a vote to this one to help us track continued interest and influence…

Hello @Daniel_Hlebanovschi , Thanks for reaching out and on this one I can see that your using MiraDB as the DB type, While it is not impossible to use MiraDB it is not currently supported for use with Jira and more than likely requires some customizations to make it work with the system. For support reasons, and verified…

Hello @Millisent Fury Hopkins (she/her) , Currently you cannot get a link to a direct comment in Next-gen projects, but this one is in the works and will be rolling out soon. The Next-Gen Projects use the new issue view and we have the following feature request tracking progress on the link feature for the new issue view,…

Hello @rachel shtark , Details on audit logging and the API endpoints for the logging can be seen in the following Articles for a referance point: * Audit logging * Get an audit log of events: GET /admin/v1/orgs/{orgId}/events * Servie Desk Platform API However accessing an issues history items via expanding changelog is…

Hello @m_affanabid , There are not options in the API to copy a project or issues directly, but the process would be to get all the details of the source project and input that into the "Create project" endpoint as the initial step then get the details of each issue in the source project and use that data to create an…

Hello @Amith Reddy , The error you are running into: Exception: Uncaught Uknown current dialog ID: create-epic-issue-dialog This is a BUG that occurs in the quick create dialog and we are tracking the bug at the following link, please check it out and let me know if you have any additional questions: *…

Hello @[deleted] , Thanks for reaching out and the formatting of your query is good and I just ran a test using the same syntax via the following exe using the top query from the document you listed as my test file and everything went through without error: $ psql --host=localhost --port=5432 --username=test…

Hello @Sekhar Chandra , We have the following KB article on how to set this up, The first KB Details How to set up the automation rules to trigger a transition, and you can use the second article for details on setting up the internal notifications on that transition, the third article is a detailed breakdown on the…

Hello @Ruslan Nikolaev , Are you using GIThub's cloud deployment, github.com, for your repos, or are you using a Self hosed Enterprise GIT deployment? And you should be able to set this up using the Github Cloud deployment. As covered in the this blog to Install the GitHub app to set up the integration: * The new and…

Hello @Matthias_Voigt , Currently You can manually link issues between remote locations but cannot Create a remote linked issue. When running Two sites with Service Desk Site as a separate install from the Software instance where you are trying to create the linked issue is referred to as a Federated configuration. The…

Hello @adrian.waters , First, from your screenshot it looks like all the issues are in the same plan as I can see EMP and CORE issues listed but also make sue the other issues are not being excluded from the plan, as covered in the "Dependencies report" documentation: This report allows you to see a list of all the issues,…

Hello @Muhammad Ramzan_Atlassian Certified Master_ , I answered a similar question related to this back in January of last year, but in contrast to your request this one was asking about refreshing the board views rather than the direct issue view, but the same blockers exist in both locations: *…

Hi @Randi.Rogers , I did a bit of searching on this for you and there are a lot of add-ons that have the ability to do better linking between the two systems viewable at the link below, but they all appear to be link from the Doc back to Jira and I was not seeing any direct mentions of an option to create files in drive…