Earl McCutcheon Atlassian Team

Hello @Eduardo and @Levan Gogoladze , Thank you for all the details and I have been digging into this a bit and I too ran into the same issue with the endpoint as you and it randomly stopped accepting the delete call and simply returned a 204 and keep the user that was supposed to be removed. We are still working on…

Hello @Ramon Yll Prous , In Advanced Roadmaps and the improved interface, we're simplified the timeline so that it is only using one type of date, the target dates. You can still use other custom date fields like Start date and due date that you already configured before enabling the interface, but you'll first need to add…

Hey @David Mitchell , Thanks for the clarification I could not tell from the screenshot that you meant that the text was blurry, I thought you were talking about the text formatting specifically. But yes That is odd as it appears to only be affecting my system at a zoom level of 110% but additionally only on my external…

Hello @Chris Wilds , Thanks for reaching out, and when using the Jira Mobile app or the mobile browser view it does not have any features or support for any offline work modes and it is expected to be connected to the network for content to be able to be viewed. Anything that was previously being loaded would have had to…

Hey @Lauri Pantos Thanks for the follow up and Great to hear everything is working again. Keep us posted if you run into anything else, and if the behavior resurfaces double check the browsers javascript console while the error is still on screen, and if there are any browser side errors occuring they should be visible in…

Hello @Noam Lugasi , Thanks for reaching out and the behavior you are describing defiantly sounds like a invalid or missing certificate issue described in this KB, noting modifying the cert may be a possible solution: * Jira activity stream gadget throws gadget.common.error.500 I recomend Generating a HAR file as detailed…

Hello @Lauri Pantos , Thanks for reaching out and first you noted that you could not create a support request at and I believe I see the hangup if this is related to your Service Desk account that is tied to the non profit community license (NPO/Community license) There was an error in the portal that occurred on July 7th…

Hello agin @Eduardo , For this one to get the value in the priority field of an issue you are going to want to look at the the Jira platform API endpoints rather than the service desk API at the endpoint: * GET /rest/api/3/issue/{issueIdOrKey} Regards, Earl

Hello @Angela Boston , Not yet, the export to CSV option in the new interface is currently only on the Server version of Advanced Roadmaps. If it is critical to have the export option you would need to Disable improved interface and revert to the Live plan view which has exporting options avaliable in the reporting section…

Hello @David Mitchell , Thanks for the feedback. And to get better understanding of what you are looking for, what recommendations would you have for the style changes? Currently the referenced menu dropdown is configured per the Atlassian User iInterface Design Guidelines as: *…

Hello @Partner Bank , This information and much more security and compliance related information covered in detail in our Trust center security and compliance documentation that can be found at atlassian.com/trust, as for the direct question about cloud infrastructure this can be located at: * Platform-wide Availability…

Hello @Shauna Minning , Thanks for reaching out, and this error will usually be triggered by either a caching issue or a conflicting browser add-on, so I would recomend as a first step doing a cache flush and then testing with no add-on mode enabled in your browser window to test with add-ons disabled to see if the error…

Hello @P. Horak , Anonymous access is a bit different from portal access and will allow unauthenticated users to be able to view Jira requests such as public bug reports or feature requests that you want your customers to see publicly, or to be able read content on confluence pages, but it will not allow access to a…

Hello @Kevin Wiltshire , Thanks for reaching out, and it looks like you are using a Jira Service Desk Cloud Free account and checking the details of your site, there are already 3 licensed users with jira service desk product access, leading you to receiving this error. You can find more details about the free plan on the…

Hello @Jeff Johnson , I would be happy to take a look at what is going on here but I will need a bit of clarification on the configurations to make sure I understand fully as there are several posibilites to look at as the outcome here depend on multiple factors and several overlapping features that might be al play. First…

Hello @Ines Büntig , I believe what you would need to look into is a deescalation process, as looking at the requirements: 1. Rule is not running when initial severity is HIGH and was reduced to LOW and later increased again to MEDIUM (it is not running as we set as condition: When Severity is MEDIUM and initial severity…

Hello @Alexandru Muntean , My Apologies on the delayed reply, But looking at this, the formatting for Description is going to be a bit different as the field accepts a rich text formatting and the field uses the Atlassian Document Format (ADF) and you will want to refer to the "Atlassian Document Format" documentation for…

Hello @Eduardo , Thanks for reaching out and first off I just wanted to make a referance point for anyone else looking for a similar answer but are on the Server Platform that runs int this thread as this one is currently only avaliable in Jira Cloud, If you are on Jira Server the Feature is being tracked here: *…

Hello @Dave Menconi , Thank you for the clarification, and that is odd behavior for sure and sounds like a Bug as you should not be able to have a more recent statusCategoryChangedDate than the updatedDate. I played around with this for a bit in a test environment trying to replicate the behavior moving issues around in…

Hello @Dave Menconi , The "updatedDate" JQL feild referance will be any update action issues on the request and the JQL for "statusCategoryChangedDate" looks at the history of status category change items not the status directly The Status Catagory will fall into one of the three avaliable categories and indicated by the…

Hello @emagine , Glad I could help out, and for the field requirement, the Fix Version field is one of the main data points used as a Scheduling Factor when calculating in a live plan or Auto Scheduling in the new planning experience. When the field is set to hidden the issue is considered not able to be scheduled due to…

Hello @jamie.liu , It looks like you are running into the following Bug that occurs when adding an attachment to a formatted area of a comment via drag and drop into the new issue view: * https://jira.atlassian.com/browse/JRACLOUD-72486 The workaround currently is to drop the image outside the formatted area in the comment…

Hello @Vasavi Nagalla , Unfortunately there is not a workaround for this at this time , however from your description it sounds like you are running into the same scenario we are looking to update that is being tracked in the following Feature requests (Cloud and server respectively): *…

Hello @Lola , While you can add in default values for custom fields as covered here, natively in Jira there is not an option to populate the description field with a template or default text, and this would require a third party tool to do so. As you are currently experiencing issues with performance that look related to…

Hello @Spandana Gudi , The formatting looks good and the error is simply noting that the issue type you have entered does not exist and is incorrect. The value for the issue type "name" value is going to be case sensitive. The default casing for a bug is going to have a capitalized "B" as "Bug". Can you try again with the…

Hello @Michelle Street , To refresh the data when using the Jira Cloud for google sheets, there are a few options to refresh and it depends on the source of the data pull for the refresh options. If you imported the data using the side bar to import the issues, by default this takes a snapshot of the data at the time of…

Hello @david.tieman , The Parent Link field is the native field used by Jira and Advanced roadmaps to map an issue to an initiative hierarchy level. If you also have an secondary Initiative Link field this would be a user created custom field or a custom field that was added as part of an add-on app. Regards, Earl

Hello @Ken Jacobs , If you're printing the page by doing a Print page from your browser there will be a Header and footer option to add the date to the print out int he print settings. As an example in chrome it is under "Print > More settings > Options > Header and Footer" and it will add the date and page title to the…

Hello @emagine , When an issue is not being imported into the plan the most likely culprit is the fix version field being hidden in the project that is being imported to the plan, if the fix version is hidden the issues will not be displayed. This and a few other things to check are covered int he Advance Roadmaps FAQ page…

Hello @Tiago Ribeiro , The issue data you are looking at is metadata related to the API references in the linked issue calls for issue links covered in the Developer documentation here: * GET /rest/api/3/issueLink/{linkId} This data is going to be a backend resource avaliable for development of add-on applications but is…