Earl McCutcheon Atlassian Team

Happy b-day Nic , I Made you a fun retro name tag from a youtube tutorial :)

Hello @Adriano D_Antona , Thanks for reaching out and when it comes to mail troubleshooting there are a lot of different things to check, and from the behavior you are describing it sounds like it lines up to what is described by another user in the following post where the mail service was hanging on a memory error, and a…

Hello @Shabbir Anower , Viewing a the worklog details is done under the worklog tab of the issue and viewing worklogs is not restricted behind any specific permission. So everyone with access to the project can see all worklog entries. The permissions related to worklogs are related to the ability to create, edit or delete…

Hello @Raguramaselvan Arumugam , There are not any out of the box reports that are designed to show the change history on an issue, only the direct issue history tab issue per issue that requires manual review of the issue for the comparison. I did a bit of searching in the marketplace and found the following add-on app…

Hello @Nita Volder Hansen , Yes, using the Auto-schedule function should update the schedule to reflect the current status, and if you have a open issue that is has gone beyond the initial scheduled time that also has a dependency when you reschedule, the issues should calculate the dependent issue after the issue it is…

Hello @[deleted] , Thanks for reaching out and in the new interface for Advanced Roadmaps, the scheduling for capacity is now based on the entire teams capacity for a more macro view rather than a micro view of the schedule, and Individual capacity was removed in favor of team capacity and is covered in more detail in the…

Hello, As this post was never marked as answered I was just checking in to see if you found the cause of the error or if the other suggestions helped out. Also, I have seen this occur on a Jira instance installed on an Azure cloud deployment before with the cause and solution detailed in the following KB article: *…

Hello, Check out the following thread with a similar question, There are examples using both Add-on apps and the Rest API to accomplish this: * https://community.atlassian.com/t5/Jira-questions/Export-Jira-User-List/qaq-p/137823 Regards, Earl

Hello, I see this thread is tagged with Adaptivist and if this in in relation to the extended JQL functions in ScriptRunner provided by the vendor Adaptivist, I believe what you are looking for is the parentIssueOf() scripted JQL provided by the ScriptRunner app. and you would use something like: issue function in…

Hello All, There have been a few newer questions come up recently asking for some clarification on this thread, and I wanted to make sure the information gets passed along incase anyone else runs into this with a similar question. Particularly on the initial Question: What is difference…

@jhanson & @Chad Lowers , Make sure to add a vote and Keep an eye on the following feature request for Advanced Roadmaps + Next-Gen compatibility: * https://jira.atlassian.com/browse/JSWCLOUD-20012

Hello @[deleted] , When you are talking about the SA password are you talking about the System Administrator password associated to a MSSQL Database authentication stored in the dbconfig.xml? If so there are a few approaches you can take covered in Encrypting database password which will redirect you to the following…

Hello @Elektra Walter , Thanks for reaching out, and this is something we are currently looking into but its not on our short term roadmap just yet, so it will be a ways out in development. We are currently gathering interest and feedback on the following request, make sure to drop a comment with any feedback you have as…

Hello again, An Additional Note on the bug I listed above. It is for the Server Platform, and the corresponding Cloud Bug was not yet created So I cloned it over to the Jira Cloud project for better tracking on the alternate platform version. The Cloud Version of the Bug can be tracked here: *…

Hello @[deleted] , Looking at your explanation I am reading this as you want to do the following: * exclude issues that have had work logged on them in the last day and a half "-1.5d" * Include all issues that have no work logged * Include all issues that have work logged on them before the last day and a half "-1.5d"…

Hello @Elaine McMillan , Multiple approval requirements are controlled in the Statuses Approval configurations, and you can require that either all the approvers listed must approve or set a number of approvers like this: Additional details on setting up approvers can be seen in: *…

Hello @Muskan Shaikh , To get a list of subtasks where the worklog was updated during a speciffic date range you could look at the " worklogDate" using either a "startOfWeek()" and "endOfWeek()" for a single week or specify a date range function like the following: project = example and issuetype = subtask and worklogDate…

Hello @Zach Leber , Thanks for reaching out, an looking at this and taking into context the first question you asked I believe you can solve this with the following approach: I was surprised to learn that making a new link to an issue does not trigger an issue update so we can't leverage any built-in notification actions.…

Hello @Lee Roder , Thanks for reaching out and the error you are encountering looks like the same one mentioned int he following KB article that includes the steps to fix the issue. Please check this out and let us know if this is the case: * Changing a branch caused git to "refs/heads/ refs/tags/' exited with code 128…

Hello @Ashok Bohra , Thanks for reaching out and while this one seems on the surface like a straight forward question it is actually a very complicated answer with a lot of different approaches that need to be considered and can take different solutions. I believe I have a good workaround for you but I have outlined a lot…

Hello @Sami Linnanvuo _Screenful_ , Thanks for providing the additional details and the alternate solution offered, this is great. However we just wanted to give a quick heads up in regards to the partner guidelines viewable here. Particularly the portion on properly identifying yourself as a Partner Vendor: Identify…

Hello @[deleted] , The Behavior you are describing sounds buggy and I would like to take a closer look at what is going on to see if we can narrow this down a bit. First thing that is standing out is that it is specific to a single user, so I would suspect either a permissions issue in Jira or a local configuration on that…

Hi @Sunil Singh , Thanks for the additional question, I was not fully understanding what you asking initially, and the GET /rest/api/3/field option is going to be a master list of all fields across all projects, but it sound like you are looking more for the master list on a single project. Let me know if I am still…

Hi @cuperman , I knew there had to be a better answer for you on this one and I was doing a bit more digging, and Yes, I was incorrect in my previous statement in regards to the post options. There is currently public endpoints avaliable contrary to my previous comment viewable at the following section of the Jira software…

Hello @Shobanaji_Puviarasu_Nagendiran , Thanks for reaching out and as a referance point this call covered in the following documentation and is hitting the "Get create issue metadata" via * GET /rest/api/3/issue/createmeta Noting the Latest endpoint is v3 of the API but either v2 or v3 will work in this case, But I would…

Hello @Cyro F. Klaus , The worklog author is not going to be an individual field that can be pulled but rather part of meta data on the issue relating to the time entries as a separate element. This is going to be exported as the "Log work" column when when doing a Export all Fields action, Noting there will be 1 "Log…

Hello @agarrett , When using the swimlane set to Story the issues displayed on the board will be the Sub-task level issues that exist in the parent Story, but when also applying the Component only issues will be displayed that have a component set on the direct issue will be shown and since the issue is the Child issue…

Hi @Todd Thelin , Thanks for the info and it sounds like you are running into a similar issue to @Sasha K , but still seeing issues after checking the field context. First I just wanted to confirm you also checked the global permission noted above, and that you modified the custom field ID to match your fields settings…

Hello @Erin Blomert , The behavior is currently hard set to as you noted only display the first three request participants and the number of other participants, as a space saving method, with the intent that the user can view the request to see the additional participants where the additional participant details are…

Hello @[deleted] , The Code Block will give syntax highliting and formatting based on the selected language, but natively it does not contain syntax highliting for acceptance tests using Given-When-Then formulas. If you want this syntax you will need to look into add-on apps that add this in. I did a bit of digging on this…