Earl McCutcheon Atlassian Team

A Little more info on this including the initial Blog and reference docs, Noting These all concern ofbiz/webapp which is not part of the repo used by the Atlassian Suite: * https://blog.sonicwall.com/en-us/2023/12/sonicwall-discovers-critical-apache-ofbiz-zero-day-authbiz/ * [OFBIZ-12873] Replaced direct null checks on…

Hello @fernanda_valverde , I can verify that we are not using the vulnerable framework. The confusion came when Sonicwall posted an article falsely claiming Atlassian Jira and other products were also vulnerable. Sonicwall looks to have taken the information from this page and concluded Jira is vulnerable with a…

Hi @Ellen Maris , Thanks for reaching out to the community and just like @Dirk Ronsmans mentioned the best course of action when encountering a billing issue like this is to reach out to our Customer Advocates team at the URL: * https://www.atlassian.com/company/contact/purchasing-licensing I did not see a request created…

Hello @dovi5988 , Thanks for reaching out to the community. The JCMA incompatibility is between the Jira 9.8 and the JCMA 1.9 and below versions. I believe the fix for this incompatibility came with Version 1.9.3 which was Released 2023-05-29, and made the application compatible with Jira versions up to 9.8.2 So using…

Helklo @Humberto Gomes , Thanks for reaching out to the Community, as a starting and reference point the answers to your questions are touched on in the following documentation: * Integrate Jira Cloud with Jira Server* Particularly the "In Summary" section at the top that notes what features are available and what is not…

Hello @Konstantin , I see you already reached out to our Customer Advocates team via our support portal to take a look at this issue. I updated the Advocate looking into your case with the details you provided here and we are looking into the error, Please follow up with us via the support request here: *…

Hi @tomgross.com , Thanks for reaching out to the community. The first question I have for you is what OS are you Running the checks on? The "UNKNOWN" value for the file descriptors is the expected value for Windows operating systems and the "32768" value only applies to Linux machines. However, If you are on a Linux box…

Hi @JD Robinson , You should be able to download the error log with the steps described here: * https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Error-log Error log To download the error log: * Open your migration plan. * Progress to the Review your migration screen.…

Hi @Tony Pagliocco , Thanks for reaching out it looks like Sue is already helping you out via the support request and has you back online. We will continue to help you out within the Support request here: * https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2593678 Regards, Earl

Hi @Ajay Gupta , Thanks for reaching out to the community, on the surface it sounds like you might be running into the scenario described in the following KB, where an update disables a plugin leading to the migration assistant erroring and simply showing a blank screen. But check out this KB and let us know if this helps:…

Hi @Lookman , I updated the priority of your existing support request with our Confluence support team at the following link: * https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-320050 One of our engineers should be in contact with you shortly to help sort out the errors you are running into. Regards, Earl

Hello @Devendar Gangapuram , Thanks for reaching out to the community but this question is a tough one to answer, as the actual data migration portion could be done relatively fast. From the amount of data you mentioned, the export would probably take a few minutes and approximately the same for the import to the new site.…

Hi @Christoph Körner , Thanks for reaching out to the Atlassian Community, I see you have already reached out to our internal support team and we are looking into this issue via the support request: * https://getsupport.atlassian.com/servicedesk/customer/portal/49/MOVE-137874 We will follow up with you in the support…

Hello @Jimish81 , Thanks for reaching out to the Community, and great question! On the surface, Both Server and Data Center are basically and functionally the same application with the exception that Data Center is just a version of Server that supports multiple nodes. New server app sales and installs are no longer…

Hello, The Feature request to add this in is being tracked here: * https://jira.atlassian.com/browse/JRASERVER-32463 * https://jira.atlassian.com/browse/JRACLOUD-32463 And as a follow-up on workarounds, there is a discussion about this in the following community thread with a script that could be used: *…

Hi @Joseph Guenther , Thanks for reaching out I am not aware of the system encountering issues during the timeframe of your error and I can verify that I was able to spin up an instance and link it to an org using a test account to verify this process is currently functioning. So Quick question for you is where are you…

Hi @Indrek , Awesome to hear and thank you for confirming! Regards, Earl

Hello, We had a few additional reports of this behavior example: * https://community.atlassian.com/t5/Jira-questions/403-ERROR-The-request-could-not-be-satisfied-Request-blocked-We/qaq-p/2431112 But the Dev team identified an error with oAuth on the back end and deployed a fix. Can you retry the action and let us know if…

Hi All, @Dario B just added a new workaround to the CONFCLOUD-36613 feature request that I am reposting below to make sure it gets extra visibility, hope this helps y'all out: Workaround WARNING!There is one security concern regarding webhooks created using the way explained below: even though they can only be created by…

Hi All, @Dario B just added a new workaround to the CONFCLOUD-36613 feature request that I am reposting below to make sure it gets extra visibility, hope this helps y'all out: Workaround WARNING!There is one security concern regarding webhooks created using the way explained below: even though they can only be created by…

Hi All, @Dario B just added a new workaround to the CONFCLOUD-36613 feature request that I am reposting below to make sure it gets extra visibility, hope this helps y'all out: Workaround WARNING!There is one security concern regarding webhooks created using the way explained below: even though they can only be created by…

Hi All, @Dario B just added a new workaround to the CONFCLOUD-36613 feature request that I am reposting below to make sure it gets extra visibility, hope this helps y'all out: Workaround WARNING!There is one security concern regarding webhooks created using the way explained below: even though they can only be created by…

Hello, As mentioned by @Mayur Jadhav the statements covered in the article "Atlassian stands with Ukraine" is our current position. Regards, Earl

Howdy Y'all, Ultimately there is not currently a feature to rename a workspace but it is on our radar for future feature improvements. But please check out the following Community thread that highlights a discussion on a valid workaround: *…

Hello @gtirloni , Thank you for reaching out to the community, and the error you are running into looks similar to the following issue but with a different set of database tables experiencing a synchronization issue (Noting the issue described in the KB below is related to a comment synchronization issue as opposed to user…

Hello, The error you noted looks like a Garbage collection issue, Keep in mind that most of these types of errors arise because the Java heap is too big and causes an overflow during the garbage collection tasks, HOWEVER, that are a lot of different things that could be occurring so please check out the following Guides…

Howdy Y'all, I sent this information through to @Christopher Owen and the product team that put the note on the Bug mentioned above for review and follow-up where he noted: Christopher Owen added a comment -15/Mar/2020 10:02 PMI’m closing this as not a bug. Please re-open if there is disagreement. We are reviewing this for…

Hi @Aggeliki K , This is going to be on a case-by-case basis as there are a lot of moving parts that could contribute, it could be coming from a configuration issue or a bug and more details on the actions that lead to the cause as well as reproduction steps are going to be needed to narrow it down, so the best thing to do…

Hello @Kseniya Krulova , Thanks for reaching out, and in this case, we will need to dig into the problem a bit deeper and will require sharing details about the site that are not suited for this public forum, So I have created an internal support request on your behalf to get you in touch with our Migrations support team…

Howdy Y'all, We reviewed the Bug per your feedback, and we have set it back to active status to gather impact due to the continued feedback on this. Please make sure to add yourself as a watcher on the bug report to get additional updates on the status. Additionally, anyone experiencing this issue that runs across this…