Danut M _StonikByte_ Atlassian Partner

Hi @Sheetal, No, but what you could do instead, is to create Jira dashboards with the all necessary gadgets on them, which will make your project tracking much more effective & efficient. This is better than any individual report of Jira. Have a look over our blog to see some examples of good dashboards. Here is an…

Hi @Malisha Thapa, Try the Recently Created Chart gadget of Jira. It shows a bar chart with the issue created every month and indicates how many of them were resolved. Clicking a bar will open the list of issues for you. I hope this helps. Thank you, Danut Manda

Hi @Diego de Vicente, Take a look over this article from our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management . It shows you what metrics, KPIs, charts to track in JSM and how. It gives you many options for tracking average ticket handled time, look at sections #3 and #4:…

Hi @Jake S, If you want to track your JSM projects in an agile manner, this article from our blog might be what exactly you need: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management. I hope this helps. Thank you, Danut Manda

Hi @adithya, Try the Work Break-down Structure gadget offered by our Great Gadgets app. This gadget displays the issues from a filter (along with their status) in a tree structure, grouping them by their hierarchy Epic > Story > Sub-Tasks, thus giving you a quick overview about your project. To display only the stories…

Hi @James Truong, From tracking perspective of the two departments, which is very important, your best option would be to create dashboards with the neccessary charts, metrics, KPIs, key-numbers, etc for each department by using our Great Gadgets app. Take a look over these blog articles to see how many things you can…

Hi @Shahbaz Iqbal, Try also the Control Chart offered by our Great Gadgets app. It is highly configurable and give you a Data tab with a nice report that you an easily export in CSV format. All you have to do is to create a filter that return the issues from the sprint, and to configure the gadget to use it. You can also…

Hi @Dianne Desilets, Try also the Control Chart offered by our Great Gadgets app. It is highly configurable and lets you hide the average line. This app offers many other gadgets that will make you tracking job easier and more effective. Just have a look over our blog to see how many things you can track with our app.…

Hi @subash_duraipandi, What do you want to cover in these reports, more exacyty? Our Great Gadgets app offers many dashboard gadgets that allows creating advanced reports in Jira. Have a look over the articles on our blog to see which one fits your needs. If you have questions or need any assistance, please don't hesitate…

Hi @Venkat Jira Admin, With our Great Gadgets app you can create powerful reports in JSM. See this article to make an idea on what to measure An effective dashboard for Service Desk and Customer Support teams in Jira Service Management. Specifically to your question, you can measure the resolution time by using one of the…

Hi @Sidney Joshua Ambrose, Not sure if Custom Charts can do this for you. Perhaps is better to ask their support directly. But what you are looking for is exactly what our Cycle Time Histogram Chart gadget does. This gadget, along with many others, is offered by our Great Gadgets app. The gadget is highly configurable. You…

Hi @Mayuri Patel, Our Great Gadgets app can be of great help here. It offers a nice Team Velocity Chart gadget that allows you to display as many sprints as you want, or sprints from certain time periods. The gadget is highly configurable and flexible, can offers many other info comparing with the Jira report, it can also…

Hi @Victor Reis, The Team Velocity gadget offered by our Great Gadgets app has an option that allows display the chart as a line chart. Bar chart (default) Line chart (after checking "Display all series as lines" in the gadget settings) This app offers many other gadgets that can you will find useful. Take a look over…

Hi @Jessica Munoz Valerio, You can have these counts calculated in real-time and displayed on your dashboard by using the Advanced Issue Filter Formula Gadget offered by our Great Gadgets app. All you have to do is to create filters similar with the ones mentioned by @Trudy P Claspill above, and to configure the gadget to…

Hi @Janakiraman Perumal, You can easily get the count by status by using the Issue Statistics gadget. If you want to see the evolution/trend in time of these numbers, try the Cumulative Flow Diagram (CFD) gadget offered by our Great Gadgets app. It is highly configurable, supports various calculation methods. This app…

Hi @Alexander Nagy, As an alternative, try the Cumulative Flow Diagram (CFD) gadget offered by our Great Gadgets app. It is highly configurable, supports various calculation methods, and might solve this problem for you. This app offers many other gadgets that you and your team will find useful. Take a look on our blog to…

Hi @NORBERTUS WUSANA, Our Great Gadgets app offers a Countdown gadget. This app offers many other gadgets that will help you and your teams a lot. Just take a look on our blog to make an idea about how many things you can track with it. I hope this helps. Thank you, Danut Manda

Hi @Danisse, Not sure if AI can do this for you. But it might be better to have a chart that does the tracking for you. For example, our Great Gadgets app offers a Kanban Velocity / Throughput gadget that can be configured to display the chart with the deployments per month / week along with the average / rate, as in this…

Hi @Bryce Remington , Your best option here is our Great Gadgets app. It offers an Advanced Issue Filter Formula gadget that allows you to calculate and display these percentages and see the numbers in real time. All you have to do is to have a filter the returns all "Dev" tickets and one that returns all remaining "Dev"…

Hi @Hollee, Our Great Gadgets app can be of great help here. It offers a nice Team Velocity Chart gadget that will fully address your need #2. The gadget is highly configurable and flexible, can offers many other info comparing with the Jira report, it can also display a Data tab with details about the issues. For #1, with…

Hi @Cee Kay, By using the Work Breakdown Structure (WBS) gadget offered by our Great Gadgets plugin you can display the big picture of your project by displaying the issue in form of Epics > Features, Stories, Tasks > Subtasks along with their status. All you have to do is to have a filter with all the issues to be…

Hi @Danielle David, You can see the average Customer Satisfaction Score (CSAT) by using our Great Gadgets app. One of the many dashboard gadgets that this app offers, is the Issue Filter Formula gadget that allows calculating the CSAT metric and display it as a number or on a 5-star scale like this: It is based on a…

Hi @Adinjay Phadkule, By using the Work Breakdown Structure gadget offered by our Great Gadgets plugin you can display the big picture of your project by displaying the issue in form of Epics > Features, Stories, tasks > Subtasks along with their status. All you have to do is to have a filter with all the issues to be…

Hi @kenta_yanase Try also the Team Velocity gadget offered by our Great Gadgets app. It shows the commitment for the sprint and the completed work by issue count, story points or by any other estimation field. In addition, besides the initial commitment it displays the "final" commitment (after scope change). You can also…

Hi @hilal, Not sure if this is possible without a plugin. But if you consider installing plugin, with our Great Gadgets app you can see the sum of story points in time, with various charts: * Cumulative Flow Diagram - at the project level; no sprints needed, the data can be grouped by weeks * Release Burndown Chart - at…

Hi @Benilda Valbuena With our Great Gadgets plugin you can track a lot of metrics, including SLA. For example, with the the Control chart gadget you can see the SLA of each issue, as well as the average SLA. With the Cycle Time Trend, you can see the average SLA for past time intervals along with the trend chart. With the…

Hi @Ivan Kiyaev, Try our app Great Gadgets for Confluence Cloud. It covers most of the functionality of the mentioned apps. It is also available for Jira. To make a better idea of what you can do with this app, take a look over the articles on our blog: https://blog.stonikbyte.com/. If you have any questions, please don't…

Hi @Craig Ward, Jira Service Management sends automatically emails to customers for providing CSAT feedback (rating + comment). See Collecting customer satisfaction (CSAT) feedback. Once they provide feedback, the score is saved on the issue, on a field named Satisfaction. If you want to have metrics displayed on your…

Hi @Robb F Watkins, I'm afraid that this cannot be done at the JQL level. But this might work by using the Work Breakdown Structure gadget offered by our Great Gadgets app. This gadget display the issues from a filter in a tree structure, in form of Initiative > Epic > Stories > Subtasks, along with their status. Have a…

Hi @Sujala, Indeed, Jira does not consider the subtasks in burdown and velocity chart. Fortunately, there is a good solution for this. Our Great Gadgets app offers all the gadgets needed for tracking agile projects (release burndown, sprint burndown, velocity chart, etc) with subtasks support. They work with any type of…