Charlie Misonne Community Champion

I never tried this before for Cloud but out of curiosity I gave it a shot. Apparently the request body should be different. Take this for example: {"body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Here goes the…

Welcome Sheila! Out of curiosity: what tool were you using previously?

Hi @kanaka prasad ponnuru I'm quickly answering on my phone. You can use the Issue transitioned trigger. And if you do not specify any status it should work for any status change.

There is an "updated" field but that ones keeps track of any update. I usually use that field for what you are trying to achieve. Then you only need to filter on: updated < -10d There is no date field keeping track of the latest status update. But Jira does keep the history of status updates on each ticket so with…

You can upgrade directly from 8.5.x to 8.13.x. On this page you can read about important changes in each intermediate version. I also strongly recommend to review the supported platforms. The most important here is to check whether your database version is still compatible. You should also check the upgrade notes of your…

Ok! Good luck :-)

Hi Michael, I understand what you're trying to achieve but I'm afraid it's not possible. You can add the users to Atlassian Access with the option "Has access on site" and without Confluence license. But those users will not be able to login into Confluence. They really need a Confluence license to do so. This is true…

Hi Jan, Well SLA's are only available in JSM projects so you can't use the same feature in the related projects. Perhaps you can add a "due date" field on the related issue and fill that out based on the resolution SLA somehow. But of course it will not be synced if the SLA changes. I'm not sure how you could achieve…

Thanks for the feedback. I'm afraid that's beyond my level of expertise. Sounds like a Windows issue and not something directly related to the Jira installation. You could contact Atlassian Support https://support.atlassian.com

Hi Mike, That's an interesting question. The first thing that comes into my mind is an IP filter indeed. This is available for premium plans only. See Specify IP addresses for product access. It is also the recommende solution on Confluence: Read-only access and licensing. And if you are using Confluence knowledge bases…

Hi Todd, If you want 2 different knowledge bases and separate them based on the users/ customer base you will need to create 2 Jira Service Managament projects and 2 different Confluence knowledge base spaces. At the Jira project level you can define which groups of users can access the portal as a customer. If a user…

Hello, What Windows version are have you installed Jira on? Is it a server version or a desktop version? And which version number? Did you also take this information under consideration? On any Windows operating system with User Account Control (UAC), such as Windows Vista or Windows 7, you must either disable UAC or run…

Hi Sinemnur, That feature is the same as on Server/ Data Center. Autowatch means you will be a watcher automatically when you: * Create an issue * Comment on an issue If you disable the preference in your profile you will still be able to watch issues manually. Hope this helps! :-)

Hi Abdulrahman, Welcome to the Atlassian Community! You'll definitely need an app (plugin) to achieve that. With ScriptRunner it can be done with the Enhanced Search feature. You can execute this JQL: type = epic and issueFunction in epicsOf("labels = MyLabel") and fixVersion > 5 The issueFunction in epicsOf("labels =…

Hi @[deleted] , @Lih Yao Tiong I marked this answer as accepted too as it is a good workaround indeed :-) However you'll still need to get the SEN numbers from somewhere else. Know that you can view your SEN numbers on https://my.atlassian.com/ if you are a billing or technical contact on the licenses.

I "understand" they don't want to use the portal to create their tickets. I've seen a lot of companies where this is an issue. Not sure why though... Anyway Why don't you ask the users to send their emails directly to the Jira email address instead of using that other email address that needs manual forwarding?

Haha great. I was not even aware of the Cloudie 🌥. Looking forward to give it a nice place!

Hi Chris, I agree with you, having the created date at te bottom of the screen is not great. I found this feature request: JRACLOUD-70098

I hope we can get the created date on a more visible place in the near future. Please vote on JRACLOUD-70098 

Hi Marcos, There is no mobile app and there is no public issue/ feature tracker for Statuspage so all you can do is make a suggestion via Atlassian support. However, the mobile website for Statuspage seems decent. Even for creating incidents. Example:

Bonjour Manon, Je suis Charlie, consultant/ expert Atlassian depuis 2015 basé en Belgique. Je travaille pour un mélange de clients anglophones, néerlandophones et francophones. Je n'ai pas l'habitude d'utiliser les outils en français mais ça m'arrive de plus en plus de rencontrer des entreprises qui le font donc je…

Hi Rob, I didn't test but according to Smart values - date and time functions it should be possible. Try something like: {{now.format("MMMM")}} MMMM should give you the full month like "April" or "July". MMM is for the short notation like "APR" or "JUL". Give it a try :-)

Hi Jan, What you're describing is a very common use case in Jira Service Management. Normally all you need is the already bundled Automation for Jira. Go to your Jira administratoin (System), at the bottom left you will see Automation rules. An idea: In your JSM's project worklfow you could add a status "2nd line". With an…

Hi Willy, I think your are encountering this known bug: JRACLOUD-76266 If this is what you are experiencing please comment and vote on the issue.

Hi John, The batched notifications only exist on Jira Data Center for the time being. When enabled a single email will be sent for several changes on the same issue. The open feature request for Cloud can be found here. For your other question: what kind of updates are happening on those secondary tickets? You'll have to…

I'm afraid I'm not a Windows expert myself. At what point do you get that error?

Hi Natalia, You shouldn't use the < and > around the file path. <...> is a a notation used to indicate you should replace that with the actual value leaving out those surrounding characters.

Hi Evandro, There can be several reasons. I would start by looking at the log files and reviewing this article: Troubleshooting Collaborative Editing 

Hi Thayne, Have you tried running a Jira reindex already?

Hi Nancy, Have you checked the log files of Confluence? Something could have gone wrong during the installation process.