Charlie Misonne Community Champion

Hi Nancy, I do not have personal experience with those 4 issues. For point 2 I found this article which sounds similar to your issue: Huge / Oversized project icons after upgrading Jira Basically there is a system 'app' you need to enable. Perhaps it solves the other issues too. And if it doesn't you can go over the list…

Hi Shamin, To my understanding you want to provide access to 1 single page for certain users but restrict access to all other pages in that space for those users? Why not create a new space accessible for everyone and put that page over there? In your original page you could add an empty page and use the "include page"…

Thanks for the quick reply. This is not somethig you can do with Jira alone. The customer portal is an entry point for users to create new tickets and view their existing tickets. You can not add much to the portal except for an announcement, and another short text message. Especially on Jira Cloud there aren't many…

Hi Natalia, Welcome to the Atlassian Community. You have to run that command on Jira's server. And you need to replace those placeholders. * <JAVA_HOME> by: the bin directory of your java installation Example: /usr/java/jdk1.8.0_121/jre/bin The exact location really depends on your setup * <Jira_HOME> by: the data…

Hi Galya, Welcome the the Atlassian Community. It looks like a temporay problem. Give it some time or contact Atlassian Support to report this issue: https://support.atlassian.com/

Hi Pierre, Welcome to the Atlassian Community. Can you elaborate on software update capabilities, what do you mean with that? If an agent adds an attachment to a customer facing comment that user will be able to download it. But I'm thinking that's not what you're looking for?

Im' not sure what you mean with "during 2/28". You can do: resolution was done DURING ("2021/03/01","2021/03/31") DURING always takes 2 dates. This means the value of the resolution was "done" between "2021/03/01" and "2021/03/31" If you want to find issues where the value of the resolution was done on "2001-02-28" you can…

Oh ok, I misunderstood. Then I guess you'll have to wait or contact Atlassian indeed.

Alright, I adapted your tags. Out of curiosity: why do you want to schedule this? Normally it is only necessary to run a reindex after configuration changes. You could create a shell script to trigger the reindex via the REST API with a cron job. See Reindex Jira server using REST API via cURL command for an example.

Hi Anne, Workflow transitions often use the Generic Event. Here is what you should do: * Open your workflow in edit mode * Select the transition users are still getting notifications for * In the post functions check what event is being used Now you have several options: * Remove the recipients for that event in the…

Welcome to the Atlassian Community! Are you sure your question is about Jira Cloud? You can not control the Jira indexing mechanism on Cloud.

Did you run the upgade as an admin user? Normally the service should remain but I haven't performed an upgrade on Windows since a while. Anyway: you can recreate the service manually. Please follow the steps on this page under Manually setting up Jira to run as a service.

Your best shot would be to write a litte script if you want everything in 1 go. If you're familiar with shell scripting it should be quite easy. With this you can get all plugins but unfortunately it does not contain the SEN's: curl -u admin -G "<base-url>/rest/plugins/1.0/" | jq .plugins You could loop over the results…

Hi Mark, I'm assuming you want to cancel your Cloud subscription? You can read the procedure on this page. You'll need the proper permissions to do that.

From your screenshot I can see you are trying to use the DURING operator. DURING only works after the WAS operarator. And unfortunatrly WAS is not supported for the duedate field. On this page you can read: "This operator can be used with the Assignee, Fix Version, Priority, Reporter, Resolution, and Status fields only"…

Servicefiles are under /etc/systemd on RHEL7 when using systemctl. It could be in the user or system subdirectory. But removing the file will not be sufficient. You should use the systemctl command to do a cleanup. I'm not a Linux expert byt this answer on stackexchange could help.

Glad it worked out!

Well that's unfortunate. have you tried doing a manual install? You can get the versions from https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant/version-history

No I don't think you can buy that separately. You could purchase a second Jira Cloud tenant for a smaller amount of users as an alternative.

The errors in your log seem relatedto this post. Have you tried those resolution steps? https://confluence.atlassian.com/jirakb/jira-reindex-fails-due-to-underlying-file-changed-by-an-external-force-998640570.html

I assume you are referring to the striketrough you can view when an issue is linked on another issue? You need to make sure your worklow transitions add value for the resolution field. This can be done in post functions. If the resolution is empty there will never be a strikethrough.

Have you tried attaching your Excel file to a Confluence page and using the Atlassian Companion app to edit the file? Once you save the Excel it will be saved instantly to your page again. More info on: https://support.atlassian.com/confluence-cloud/docs/edit-an-attached-file/

Can you share the full JQL query please? And perhaps a screenshot of what you are getting. To me it's not very clear how you are inputting that query, why the 3 separate lines? This one should work due >= 2021-03-01 AND due <= 2021-03-31 and assignee in (membersOf("developers")) I'm not sure what you mean with "As of…

Sounds like something you should ask Atlassian support: http://support.atlassian.com/

Did you install Bitbucket as a service? If so, did you remove the service file as well? If you installed with a root user: make sure to change the file ownerhship to the same user that will run the service (preferably not the root user).

Hi Artur, "Azure PostgreSQL is not supported", is that specific for server versions? Because Azure PostgreSQL is mentioned as an option in this Data Center diagram.

Thanks for your answer Nic. That's a good point but those requirements are not mine.

I assume you also added the public key to your Bitbucket profile? Aside from that I've seen a similar issue where the ssh keys are not saved in the correct directory. Normally GIT will look in the .ssh subdirectory of your home directory. But this can depend on which git you are using. Are you using the embedded git or…

I don't think there is a very straight forward way or plugin to achieve that. You could use the ScriptRunner plugin and write a Groovy script where you connect to the external DB and write the custom fields values to that DB with an UPDATE SQL statement.…

Well that's exactly what the Jira mail handler will do. On this page you can read: If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your Jira system. So if you want a low email to be low in Jira and a high email to be…