Charlie Misonne Community Champion

Hi @Amruta Harale Please be aware that this is platform is not Atlassian Support and that Tomcat upgrades are generally not supported at all. Tomcat comes bundled with Jira and if you need a more recent version of it you might want to update Jira when it comes with a new bundled version. That being said: what do you mean…

Hi @ANSHUL JAIN I'm not able to find the database schema for that version online. It is available for more recent verions. However: I found the feature request to keep track of last login dates and it was implemented in v4.0. See JRASERVER-4059 I'm afraid you version of Jira does not keep track of it. I'm probably stating…

Hi @Jeevabharathi The burndown chart will consider items as completed when they are in the latest column of your board. I assume Moved to Prod is the latest column of your board. If you move all items to that column on a single day, indeed Jira will treat everything as done on that day and the burndown will have a deep…

Hi Vera, You will have to use the Send email action in your automation rule. This type of actions supports HTML tags so you could builld a table in html and include the data with smart values. A simple example: <table> <tr> <td>Issue key</td> <td>{{issue.key}}</td> </tr> <tr> <td>Summary</td> <td>{{issue.summary}}</td>…

ok that was it. Thanks!

You're welcome! and good luck with your setup

Hi Mike, I'm not sure why the ITSM Known Errors are not showing up. But I think you can only pick space templates you made yourself. It does not show the full list of templates provided by Atlassian out of the box. For your other question: the Jira Automation - Confluence is very basic at the moment. It can create a page…

@Rodney Hughes Ok but you won't get any security updates and that's a no-go for many companies. Even when their instance is not accessible from the internet.

Hi Guru, Can you share the error details please?

I'm afraid you can't. Even the dedicated encpoint for changelogs does not support it: https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue-issueidorkey-changelog-list-post So you will have to get all the change logs and filter yourself afterwards if you can. If it's a shell…

Hi Magdalena, Atlassian does not have a product that was made to create offers and bills. Of course you can get creative by creating a new issue type in Jira and add the fields that you would need for those items. In Confluence you could create a page template with placeholders. In Jira you could also use assets (CMDB) to…

If you do not see the project settings in the left sidebar that means you are not a project administrator. Is that possible?

did not think about using startOfWeek(). Better than my solution!

yes great idea too. Naming or even numbering the steps would be great. We already number the rules manually but putting a number in front of the title. It's easier to reference a rule when talking to a colleague.

Do I understand your requirement correctly? This friday you need: created > 2023-05-30 AND created < 2023-06-08 And next friday you need: created > 2023-06-06 AND created < 2023-06-15 But you want to to be dynamic so you have a new result every week? If you only run it on Fridays you could do something like this: created >…

Usually JSM is installed in an exising Jira instance where Jira Core or Jira Software is already licensed. We are planning to host JSM Datacenter 5.6 as a stand alone. Because you mention 'stand alone' I assume you have reasons to not include JSM in your current instance? In that case you need a separate database indeed.…

Did you import your root CA's certificate in the java truststore? (the cacerts file). The cacerts file contains lots of certificates by default from public CA companies but not your own company CA of course.

Indeed. Because commits are not in the SQL database.

Hi Harsha, welcome to the Atlassian community! Since you increased the timeout to 60s: do you get the timeout after 60s too or is it shorter? 60s might still not be enough to process 1000 issues. This bug could also be related to your issue: https://jira.atlassian.com/browse/JRASERVER-70397 What version of Jira are you on?

This is an out of memory error. Jira basically does not have enough memory to perform the export you want to do. Maybe it worked in the past. Perhaps the load on Jira is higher when you tried again or the export can be larger than last time it worked. Ask your Jira system administrator to look at the memory settings of…

Hello! Commits are not stored in the database. Git is a file based system. When you have a repository on your local PC all information about branches and commits are stored in the .git directory. The same goes for Bitbucket. Bitbucket stores all you repositories in the server storage. Luckily Bitbucket has a REST API that…

Hi Alexandra, That's unfortunate... Is someone else managing that Jira instance? Perhaps your permissions were revoked? When you don't have permissions for a project it looks like they do not exist. kind regards, Charlie

Hi Filipe, If you create a new question for this it will have more visibility. But I'll try to answer here. Are you sure the epic issue type uses the same workflow?

Hi @Owen Chenwelcome to the Atlassian Community! When you open a specific version on Atlassian's download page you will see a link to the checksum of the version.

A Bamboo task will only fail if the exit code of the last command is 0. Microsoft's documentation says: "If all tests are successful, the test runner returns 0 as an exit code; otherwise if any test fails, it returns 1" In you scenario it looks like the "test run" Bamboo task does return a 0 as exit code. Are you…

Hello, Can you post an example of your HTTP request? And does it work with anbother tool like curl, powershell, postman, ...? Or do you only have the issue in java. For the authorization: make sure you use a personal access token with the Bearer authorization header. An example can be found on this page: Using Personal…

If stage-2 fails because a device went down due to which tests were not executed Can you make sure the device does not go down? If only 3 out of 4 test jobs were executed you will have to rerun them anyway I think? Any suggestions on how I can effectively reduce test run-time? I'm afraid this this exceed my knowledge. It…

Stages are meant to run only if the previous stage was successful. If you do need to run a stage whatever the outcome of the other stages is you need to use a final stage. This has been described on Using stages in a plan too.

Hi Miguel, No that's looks like the default FROM address. I think it should work for you. But batched notifications are always about 1 single issue. All the changes that happened in a certain timeframe (few minutes) on 1 issue will be on a single email like in my example here were I updated the description, changed the…

Hi Miguel, Batched notifications are available but it has some limitations. It does not work when you use a custom FROM address or a custom domain. I also read it only works when the user uses HTML emails in the profile preferences. I don't think it works for portal customer notifications. Here is the ongoing feature…