Rafael Meira_bepskb Atlassian Team

Hey @timm You should be able, indeed. If you could follow this documentation, there are instructions on the process: https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/ Best, Rafa

🙏🙏🙏🙏

Hey @Michael Wright My name is Rafa. As I understand, you want to only display the most recent update for each live incident on Statuspage, instead of showing all updates for multiple incidents or incidents that last for several days. To overcrowd the top of the status page with too much information and to keep the focus…

You're welcome!

Thank you for the suggestion @Jordan Violet I have created the Feature Request, you won't be able to open it, since it is internal, but you can have the reference name: STATUS-576. I have attached this community question to it, and we will let you know of any progress. I really appreciate it. If you have any further…

Hey @Jordan Violet Happy to help :) You should be able to use the Statuspage API to fetch incident details and determine if an incident is new or not. When you receive a webhook, you can use the incident ID from the webhook payload to fetch incident details using the API. I would say this is a suggestion, as we don't have…

Probably @Calixto Gonzalez Hope you get this issue resolved!

Hey, @Tony Edwards happy to help! Certainly! To get started with monitoring Microsoft's service status using Statuspage, you'll need to use their Service Communications API. Here's a step-by-step guide to help you out: 1. First, you'll need to register an app in the Azure portal to get the necessary API credentials. Follow…

Hello @Calixto Gonzalez It seems like you're facing issues with the Opsgenie app notifications not overriding the Do Not Disturb settings on your OnePlus 7 Pro after upgrading to Android 12. Here are a few steps you can try to resolve this issue: 1. Double-check Permissions: Go to your phone's Settings > Apps > Opsgenie >…

Hey @Ashley Unfried 😄 Essentially no, if you turn off the subscription settings in Statuspage, incident notifications will not be sent to your active subscribers. This is because incident notifications are sent to subscribers who have opted to receive updates via email or other notification channels. If you turn off the…

You're welcome @nina.tarasenko 

Hey @nina.tarasenko @Marc Kraak I strongly recommend you open a support ticket so we can troubleshoot it properly. You can access the link to open one here - https://support.atlassian.com/contact/

I am glad you have the Feature Request in place, we will surely update you on the progress. Hope you have a great day @David Young 

Yes @David Young Was there a Feature Request created on your behalf on this topic?

Hey @David Young The JSM could not assist you. Could you explain what happened? I will try to provide assistance as soon as you reply back. Thanks.

@Chinar Goel happy to assist you today :) You should be able to create components on an hourly basis normally, the only "limit" we have is - Statuspage has a limit of 1100 components. When the limit is reached, you’ll have to delete existing components in order to add new ones. This means you’ll have to manually delete…

@Marc Kraak Not an issue! A suggestion: You can also link this community question and the conversation we had so the support could also understand where you are at. Hope everything works fine. Great day!

Hey @David Young My suggestion since I am more focused on the Opsgenie side of things, would be for you to create a formal ticket with the JSM support, in order to have the correct support to help you troubleshoot, ok? You can open the ticket here: https://support.atlassian.com/contact/ Then pick technical issues -> Pick…

Hey @Marc Kraak happy to help! 😄 To link a Jira Service Management ticket to an Opsgenie alert, you need to have the necessary permissions set up in both Jira and Opsgenie. (admins or owner-level permission). In Jira, make sure that the user account you are using to link the ticket has the necessary permissions to access…

Hey @Erhard Czving It's possible that the custom CSS/HTML in your page is affecting the display of the subscription options. You may want to check the source code of your page to ensure that the appropriate code for the RSS/ATOM and Slack subscription methods is present and correctly formatted. In addition, it's also…

Hey @David Young To achieve this, you should be able to do it by creating an alert in Jira Service Management that includes the additional custom fields from the JSM incident. Here's how to do it: * Go to the "Project settings" in JSM and select "Automation". * Create a new automation rule and set the trigger to "Issue…

Hey @Michiel Schuijer Thank you so much for sharing 😄 How do you usually address these problems? For performance issues, we try to optimize the server infrastructure, implement caching, and reduce the number of apps in use. We also regularly monitor and analyze the performance data to identify and resolve any bottlenecks.…

Hey, @Celia Gallego happy to help! 😄 There is a way to avoid the second alert when creating a Jira ticket manually from an OpsGenie alert. You can set up a rule in OpsGenie to not create an alert in the linked project when a Jira issue is created manually. This can be done by creating a suppression rule based on a certain…

Hey Leigh, Great, in case you need further assistance, let us know :)

Hey @Leigh Elliott happy to help! Did you check if you have any API options on the Microsoft side of things? This API would allow you to retrieve information about the current status of various Office 365 services, including Outlook, SharePoint, and Teams. You can then use this information to create a custom component in…

Hey @Manisha Kharga _Appfire_ Thank you for sharing :) It is amazing that you use all these 3 products, actually, I don't know what I would do without these 3. Jira Software, Confluence, and Jira Service Management are all popular products from Atlassian. I love to use Jira Software to track and manage tasks and projects,…

Hey @katrina Happy to help! Alan already gave the answer below to your question. :) Best, Rafa

Hello, Thank you for your questions @Spect Management 

Thank you @Sean Hutchinson 

Hey @Mritunjay Pathak The error message that you've provided suggests that there's an internal server error occurring when Opsgenie is trying to send data to ServiceNow. One possible reason for this error could be a misconfiguration on the ServiceNow side of the integration. It's possible that the endpoint that Opsgenie is…