Rafael Meira_bepskb Atlassian Team

@Eugene Sheyko To make sure fields like Description, Environment, and Summary show up in Opsgenie alerts under "Extra Properties," you can attempt to follow these steps: Update Alertmanager Config: Your current config looks good. Ensure fields like description, summary, and env are included: details: alertname: '{{…

Hey @Eugene Sheyko To get additional fields like "Description", "Environment", and "Summary" visible in Opsgenie alerts from Prometheus Alertmanager, you can try to follow these steps: Your current configuration looks good. Make sure the alert rule in Prometheus has the necessary annotations and labels, like summary and…

@Ashley Unfried To answer your question: No, if you turn off all subscription settings, notifications are disabled. If an Admin disables suscbription settings, it wont notify subscribers. It will just stop sending notifications in the future. Let me know if you have any more questions. Best, Rafa

Hello @Nathanael Rustad While I can't provide specific comparisons, Statuspage, as part of Atlassian, offers robust features for incident communication and status updates. If you have any questions about Statuspage's capabilities, feel free to ask. You can also view more about Statuspage…

Hello @Todd Winton Have you attempt to follow this doc? https://support.atlassian.com/statuspage/docs/set-up-the-jira-software-integration/ You can follow the link above: Set Up Integration: In Statuspage, go to Apps, find Jira, and click Add. Connect your Jira Cloud. Link Incidents: Use the Statuspage panel in Jira to…

Hey @Angela Folbrecht For me to understand your set up, I would need to gain access to your instance and understand how your escalation proccess was set. You could create a support ticket here for us to assist you: https://support.atlassian.com/opsgenie/ click on support. But I will give you a general explanation about how…

Thank you for clarifying @Maximiliano Cantarell 

There could be the issue, but I could investigate, only with more information... I'm not able to access your account and determine in case there is an issue or not, unfortunately. The best way it would be for your tech team to open a support request for further investigation.

Hello @Maximiliano Cantarell I've observed that Opsgenie is not currently facing any issues in regards to notifications https://opsgenie.status.atlassian.com/ Also, we haven't received similar issues from other users. It would be great for us to investigate it, to get 1 alert link and the permission to access your…

Hey @Saki Okubo In Opsgenie, alerts can be created and managed via: Integration Settings * Purpose: Create alerts from external systems. * Use Cases: Connect with monitoring tools (e.g., Integrations), ticketing systems (e.g., JIRA), or custom APIs. Sync Settings * Purpose: Keep alert data consistent across systems. * Use…

Hey @William Butt We currently have a feature request on this topic, that you can view here and follow: https://jira.atlassian.com/browse/OPSGENIE-1907 As now, we don't have this feature. I have added your contact detail to it as well, and any movement, we will let you know. Let me know if you have any additional…

Hey @Pal Stenslet This issue likely stems from how Opsgenie parses HTML emails. When an image is added, it might change the HTML structure, affecting how links are extracted. Did you try: HTML Parsing: Check if the presence of the image alters the email's HTML structure. Opsgenie's parser might have trouble with complex or…

Hey @William Butt I'm glad you have resolved it.

Hey @Johnson Earls Feature Requests for Statuspage are not open to view, but you can request information to us or update, whenever you desire. :)

Hey @Johnson Earls we have a Feature Request, that is STATUS-485 for your reference on this matter, but currently we don't have an ETA. I have attached this community question to it, so we can let you know of any movement. Best, Rafa

Hey @Kaloyan G_ Georgiev There isn't a way to export user's notifications method like using analytics report or pull from the API. Although, you could control your users' notification methods through Central Notification Templates in Opsgenie. If a user is assigned to a role with an enabled Central Notification Template,…

Hey @Vinicius Barbosa the answer above is correct, there isn't a way to calculate only comercial time. Here is a Feature Request you can follow and vote https://jira.atlassian.com/browse/OPSGENIE-2324 Thanks @Dave Rosenlund _Trundl_ 

Hey @Tony Albus If you are following theses documentations and you are not able to accomplish what you need: https://support.atlassian.com/statuspage/docs/create-an-incident-template/ https://support.atlassian.com/statuspage/docs/incident-template-library/ My suggestion to you is for you to open a formal ticket with our…

Hey @Cameron McAuley my suggestion, since this is a very old question and suggestion given. Is for you to create a support ticket with out support team here https://support.atlassian.com/contact/#/ Then we can get more informaiton from you in order to test and provide you with the proper answer.

Hey @Dominic Utz Can you check these steps to map priority from Statuspage to Opsgenie? Check Integration Settings for additional field mapping. Use Tags/Custom Fields to set priorities via Opsgenie rules. Create Policies to adjust priorities based on alert conditions. Use Opsgenie’s API to update priorities…

@Eric Leo Lidi Okala Your welcome :)

Hey @Eric Leo Lidi Okala To further investigate, since ti is a integration issue and we would need to request access permission to your account, I would recommend you to create a ticket with out support here: https://support.atlassian.com/contact/#/ Best, Rafa

Hey @Matt Ruffell @Eugenio Onofre thank you for the reply above to Matt. Opsgenie has a set of roles to make sure only specific users can view or edit sensitive information. You can read more about the roles on the link below and also about custom roles.…

Hey @Narendiran Rengamani This is normal behavior, as the user would have less access than other users or custom roles. You can read more about it here:…

@Fco_ Javier Blanco González I understand that you would like to set a custom priority for Grafana alerts. Could you please confirm the value that you have added to the priority field in Grafana integration? You could check this from Grafana integration --> Advanced, Could you check if the variable priority is added there…

@Shinichiro Someya プランをアップグレードすれば、追加の席を増やすことができます。プランの種類についてはこちらをご覧ください：https://www.atlassian.com/software/statuspage/pricing また、公開済みのページがある場合は、移行作業が必要になることがありますが、これは私たちの側から非常に実用的なステップです。 もしよろしければ、こちら https://support.atlassian.com/statuspage/ にアクセスし、「サポートに連絡する」をクリックして、サポートチケットを作成してください。…

Hey @Arif Muhammed There are a few ways how you can achieve this. You can delete users via the Opsgenie UI, you can find more information about it…

Hey @Václav Trunec These settings are not available on the user side. In case you need any assistance on this, you could open a ticket on https://support.atlassian.com/statuspage/ and select contact support. We will assist you on this side :) Let me know if you have any additional questions. Best, Rafa

@[deleted] Thank you for the effort to provide a detailed example of your doubts. Indeed I believe if you could open a formal ticket, we could actually see the date on your account, would be much easier to indicate which is which. Just some general meaning below: * Seen: This state indicates that a person has viewed the…

Hey @[deleted] thank you much for your question. Indeed, on the Responder States normally you would have all the responders that had contact somehow with that alert. For us to investigate and understand this alert you are talking about, we would need to have your account permission and investigate, but I am unable to do…