Rafael Meira_bepskb Atlassian Team

@Joshua Hazelaar We do offer an integration with a company called Localize, which we cover here: https://help.statuspage.io/help/translate-your-page-with-localize-dot-js Let me know if this is helpful or if you have any questions about this.

Hey @Jerald Sirmans The most relevant documentation for your question would be the first link: https://support.atlassian.com/opsgenie/docs/manage-actions-with-oec/ This document provides a comprehensive guide on how to manage actions with Opsgenie Edge Connector (OEC). It explains how OEC operates and how you can customize…

Hello @KRISHNA CHAITANYA REMALLI Can you show me what you are getting?

Hello @KRISHNA CHAITANYA REMALLI Since the usage of APIs are on your side, the links above will direct you to it. But if you have any questions on the API links above, please let me know. Best, Rafa

Thank you @Petr Novotny Let us know if we could assist you on anything else.

You're welcome, @Petr Novotny let me know if I can assist you with anything else. Best,

@jsimon You're correct that the "Get Schedule" API only provides the start and end times for the entire rotation, and the "Get On-Call" API doesn't offer specific start and end times for a user's shift. Your point about extrapolating the times based on the "timeRestriction" fields is valid, but as you've noted, it would…

Hey @Eric Hillman I am not able to verify your account, so as you are explaining, your Opsgenie instance now is not under a trial account, correct? It is on the free version? You will face different types of limitations, as you can see here: https://www.atlassian.com/software/opsgenie/pricing The free account has many…

Hey @jsimon The Opsgenie API doesn't provide a direct endpoint to get the start and end time of the current rotation for a specific user. You could use the combination of "Get Schedule" (`GET /v2/schedules/{identifier}`) and "Get On-Call" (`GET /v2/schedules/{identifier}/on-calls`) APIs to achieve this. Get the schedule…

Sure, @Usha . Here's are some steps: First, create an On-Call Schedule: - Refer to the provided documents to create a schedule that suits your needs. Once the schedule is set, create an Escalation: - Go to 'Settings' > 'Escalations' > 'Add Escalation'. - Name your escalation and click 'Next'. - Click 'Add Rule', set the…

@Petr Novotny It seems like the IP address is treated as a whole term, and thus a search for a part of the IP won't return any results as there is no exact match. There are a few ways that you could potentially work around this: 1. If you are aware of the exact IP that you want to search for, you could use that in your…

Hey @KRISHNA CHAITANYA REMALLI You should be able to retrieve all the details of team members based on their teams and their escalation policy through Opsgenie's API. 1. Use the "List teams" API to get all teams: `GET https://api.opsgenie.com/v2/teams` 2. For each team, get members using the "Get team" API: `GET…

Hello @Petr Novotny OpsGenie uses the Elasticsearch Query String Query for its search functionality. This means that certain characters are reserved by Elasticsearch and have a special meaning. One of these is the ":" character, which is used for field search. When you are using numbers or any character after ":", it is…

Hey @LL92 I'm glad you found a workaround using the New Relic `issueId`. Indeed, the `alias` field in Opsgenie is a unique identifier for an alert and can be used to correlate the alert with issues in other systems. As for your original question about embedding the `tinyId` in a URL, I apologize for any confusion.…

Hey @LL92 happy to help! I will send you some general information on your question. For creating an alert via API and retrieving the `tinyId`, please refer to the "Create Alert" section of the Alert API documentation: [Create Alert] https://docs.opsgenie.com/docs/alert-api#create-alert In response of the create alert…

Hello Christopher, I am not sure exactly which integration are you referring to, Center v7? Is it the Jira v7? If it is not, indeed, this is done via Email as we don't have an integration for it. integration: https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/ Let me know if you have any other…

ありがとうございます！私はします！

Hey @Mohammed Elghrably Thank you for your question. It would be better if you could open a formal support ticket with our team, so we could investigate it, verify your account, share information, and so on. Please, to open a support ticket with us, you may go to https://support.atlassian.com/contact/ We will be waiting…

Hey @matvey.teplov The `triggerUrl` and `triggerDescription` parameters won't be directly available in the OpsGenie Alert API. However, you can potentially use custom fields to include this information in an alert. I will send you some suggestions below: Looking at the OpsGenie Alert API documentation, you can pass extra…

@Marcel Sarvaš Hey! Thank you for your feedback and suggestions on how to enhance the analytics feature in Opsgenie. I can create a Feature Request from your feedback in case you would want. While it's not possible to get the exact analysis you're looking for via the current API or UI, you might be able to achieve what…

Hello @Marcel Sarvaš Happy to help! We do have an API that you could pull data from - https://docs.opsgenie.com/docs/who-is-on-call-api On the Opsgenie IU, under analytics, you would find a few reports, but nothing like the one available from the API above. Let me know if you have any questions. Best, Rafa

Hello @Manuel Sollbach The "PKIX path building failed" error typically means that the certificate chain of trust can't be validated. This usually happens when the certificate of the server you are trying to connect to is not trusted by your Java environment. I would strongly recommend you create a support ticket with our…

In response to your query about the difference between "incoming calls" and "total calls," it's possible for calls to come in but be neither missed nor answered. Additionally, the discrepancy could be attributed to multiple missed calls from the same number. It's important to note that the columns are individual SQL…

Hey @Mark Presten Seems like it is the addition of answered + missed ones. Best, Rafa

Hello @Mark Presten happy to help. Could you share more information? Which report are you pulling exactly, could you share a screenshot? Best, Rafa

This is the complete answer: There are 2 workarounds that I can think of as attached below, hope this will be helpful. Solution 1 Steps * Start with opening your Jira Service Management project and adding a custom field called Responder Team. * Click the icon in the top right-hand corner then Issues * Click Custom fields *…

@Betsy García How are you? To integrate your status page with WhatsApp, you'll need to use a third-party service like Twilio, which provides APIs for sending messages through WhatsApp. You would need to check with them, as we don't have a direct way, unfortunately. Let me know if you have any questions, Betsy. Rafa

Thank you for clarifying @Craig Caplan and for also bringing the existing feature request. We currently don't have a resolution for this request as yet, as the only workaround is to use a "custom HTML/JS that can change the word on the page itself but will not update emails or the manage portal." I will add these questions…

Hey @Craig Caplan Do you mean, to change a Post Mortem's template? Unfortunately, we don't have an option for that. Let me know if this is what you mean. Best, Rafa

残念ながら、その機能は利用できませんが、この件に関して機能リクエストがあります。興味を集めている段階なので、機能リクエストにあなたを含めてもよろしいでしょうか。 私の日本語についてはごめんなさい :)