Aditya Mani Atlassian Team

Hi @Drew Kerrigan - If you have a sync with Compass already, then JSM services will continue to sync with Compass. But that is till the time you move to DX. After you move to DX, some of the sync capabilities will not work as-is. We are working on maintaining some basic sync capabilities between DX and JSM services, this…

Hi @Andrew Fernando - thank you for your patience and your feedback! Last week because of Team EU, we were unable to run any migrations. This week we will be resuming migrations and if your ticket has not been addressed already, then it will be addressed in the next few days.

Hi @Jeff Gibson - Thank you for the message. Yes, unfortunately we weren't able to complete any migrations last week. If you have already raised a request and it's not completed yet, it will get completed in the next couple of days.

Hi @Joe Pettigrew - I apologise for the delay. Could you please raise a support ticket and reference this conversation? We can get your site migrated this week

Hi @Sven Stauber - yes, that is correct. Please raise a support ticket and reference this conversation there. We will get the new features enabled for your site in a few days. Also, I apologise for the wait you have had to experience.

Hi @Marek BUJAK - Sure. Can you please book some time with me here: https://calendar.app.google/YwwLWKG7e8cCnA1T9 ? I'd be happy to understand your use case and help you.

Hi @Peter Horst - Thank you for your interest. I request you to raise a support ticket referencing this comment. We will migrate your site in the next few days.

Hi @Jeff Gibson - I apologise for the delay and the confusion. I request you to raise a support ticket referencing this comment. We will migrate your site in the next few days. And then you can start populating the new schemas. The way for you to confirm that you see the new experience is when you see the 2 schemas of…

Hi @Szymon Wosiak - I apologise for the delay. I request you to raise a support ticket referencing this comment. We will migrate your site in the next few days.

Hi @CDavidson2 - yes we have begun a more cautious roll out. If you want your site prioritised, please raise a support ticket and reference this conversation. We will get it done for you in the next couple of days. If you have any more questions, I would suggest putting them on the support ticket so that we can get the…

Hi @John Smith - yes we have begun a more cautious roll out. If you want your site prioritised, please raise a support ticket and reference this conversation. We will get it done for you in the next couple of days.

There should be no impact to the bulk import capabilities

Hi @Eli Devlin @lender 2 - apologies for the inconvenience. Please raise a support ticket and reference this comment. We will get your sites prioritised.

Hi Community, I apologise for the frustration you are facing right now. As communicated last week, we experienced an Incident while rolling out the new experience, and hence had to roll back for a few customers. We want to ensure that the next attempt at rolling out does not cause any issues for you. We will come back with…

Hi Community! Unfortunately we encountered an incident that is impacting the Affected Services field. Our teams are actively looking in to this issue as we speak. Here is the status page for more updates on the incident: https://jira-service-management.status.atlassian.com/incidents/mz6v02r0htjf

@Adam Benfer - I came across your support ticket. Let's continue our conversation there. @Paul Madison - I am sorry to hear that. Could you please share your support ticket here? I will figure out where it is stuck @Michael Verdun Heath - apologies for the delay in getting back to you on the ticket. We were investigating…

@Alan Skillings - you shouldn't have an issue with the Affected Service field for Change Management. It should continue working as-is. We will take care of it during our migration

Hi @David Washburn @Adam Benfer @Christopher Linn the roll out has begun as of last week. We are monitoring the progress of the roll out closely to ensure that there are no hiccups or issues. We expect the roll out to completely end by Sept 15th. If you are looking for an earlier rollout, could you please create a support…

Hi everyone 👋 We ran into some unforeseen issues and needed to resolve a set of bugs before releasing to customers. The phased rollout will now begin on August 15, 2026 and roll out incrementally over the subsequent 2–3 weeks. I have also updated the article body to reflect the new dates as well. If you have specific…

Hi everyone 👋 We ran into some unforeseen issues and needed to resolve a set of bugs before releasing to customers. The phased rollout will now begin on August 15, 2026 and roll out incrementally over the subsequent 2–3 weeks. I have also updated the article body to reflect the new dates as well. If you have specific…

Hi @Rodolfo Romero - Adaptavist - thank you for flagging this. This is an open bug that we are actively resolving. Please bear with us till next week as we fix this bug.

Thank you @Luka Hummel - codefortynine and @Rick Westbrock for your detailed answers. This is helpful feedback for us to do better with future releases.

Hi @Rune Rasmussen @Luka Hummel - codefortynine @david_dousa Thank you for your patience and for sharing. I completely understand the frustration of seeing a date, getting excited, and then not seeing the change on your instance yet. To give you a transparent update, the rollout has been pushed out by about a couple of…

Hi @Thomas Pollet - apologies for the delay in responding. I request you to raise a support request and mention this comment in it, and ask to be redirected to me (Aditya Mani)

Hi @Dang Quang - Thank you for the words of encouragement. At the moment, the other schemas will not have these capabilities, only the Services schema will have them. These are part of our roadmap, and we will have an update for you soon.

Hi @Josh - to answer both your questions: * Yes, we are building a way for customer to move over from custom schemas to CDM (Common Data Model) schemas soon. And this will include ability to migrate to the new Services schemas as well. This should include the ability to move all the work item links * In the Analytics data…

Hi @Rune Rasmussen - yes it is possible to give you early access, but you would need to delete all your existing services to get that access. If that is something you would be interested in, I request you to raise a support request and mention this comment in it, and ask to be redirected to me (Aditya Mani)

Hi @Dave Mathijs - thank you for pointing this out. There was a small issue in the platform which is now resolved. You should be able to see all the images now. cc: @Andres Santamaria @Leif Ericson 

Hi @Andres Santamaria - that issue with the images should be fixed now.

Hi @David Washburn @Rick Westbrock - I apologise for the confusion caused because of the bug on our end. We will begin migration for existing customers towards the end of July. More details on the migration and what to expect will be made live in the next week. I regret the inconvenience caused because of the wrong date…