Valerie Knapp_dpp5c6 Expert

Hi @julia casagrande , thanks for your post. Please can you check the person you are trying to assign has an agent license in admin.atlassian.com? It sounds like they are enabled in the project, in the People and access section, but if they aren't an agent in the instance, they can't work as one / be assigned tickets in…

Hi @Mayer_ Alice M , welcome to the Atlassian Community and thanks for your question. Please can you share what you have tried so far? I don't know that I completely understand what you are trying to achieve. You want (type in (Bug, Story, Spike) and priority in (High, Highest)) I haven't understood the other part about…

The service desk has created a suggestion to not deprecate the user list macro. You can vote on it here https://jira.atlassian.com/browse/CONFCLOUD-81351 . @Jens Müntinga @[deleted] 

Hi @nkmori_rtx_com , thanks for your post. I confirm that I don't see the version 9.12.20 here https://www.atlassian.com/software/jira/download-archives but there are release notes for it https://confluence.atlassian.com/jirasoftware/issues-resolved-in-9-12-20-1540228748.html . Let me tag Atlassian support into this to see…

Hi @Jake , welcome to the Atlassian Community and thanks for your post. If you have already got the ACA-910, it sounds like next logical step would be for you to study towards the ACP-420, https://community.atlassian.com/learning/landing/certification-detail/managing-jira-service-projects-for-cloud The system…

Hi @Zbyněk Hostaš , thanks for your post. You could create a Jira Software or Business project and then move and transform the tickets into Jira work items / issues, if you are worried about losing access to JSM. Would that work for you? Best wishes

Echoing what @[deleted] wrote, I have a customer that uses the user list macro in every single space for exactly this purpose. It's the only way to show project admins who is working in their projects, which have the permissions managed by user groups and roles. I was really shocked to see this macro is going to be…

Hi @Anton Vasserman , welcome to the Atlassian Community and thanks for your post. Please check the filters on the boards you are looking at. They are likely configured for name you replaced. You can navigate to the list of boards here ^ and then filter by project to check the filters for each board. If you need more help,…

Hi @Arun kj , thanks for your feedback. I would call this more than 3 strikes, prompt or reminder for customer feedback. 3 strikes usually refers to illegal activity / criminal sentencing. I have created an automation for this. The configuration is to create 2 custom fields, one for 24 hours notified and one for 48 hours…

Hi @Jira Billing , thanks for your feedback. I don't know of any way to do this from the edit screen. Do you have any apps, like Jira Misc or ScriptRunner? This is why I suggested to use the transition screen. Best wishes

Hi @jacob cheng , please can you check that the Resolution field is present on the edit screen for the Story / Subtask issues or that there is a transition screen with this field on it?

Hi @Arun kj , welcome to the Atlassian Community and thanks for your post. What do you mean by a 3 strike policy please? Can you explain what you are hoping to achieve? Best wishes

Hi @Dr_ Anja Wolter , thanks for your question. I seem to remember that there was some possibility to have generic resources in BigPicture Enterprise. If I were you, I would open a ticket to the vendor and just paste this question to them…

Hi @kirenga isaac , welcome to the Atlassian Community and thanks for your post. Is there something we can help you with? Best wishes

Hi @Martyna Białek , welcome to the Atlassian Community and thanks for your question. Please refer to other posts about this topic, like https://community.atlassian.com/forums/Atlassian-Account-questions/Where-can-i-get-Tax-residency-certificate-of-2025/qaq-p/2966295 If you need to see a certificate, I would recommend you…

Hi @Michael Ruhdorfer , thanks for your post. I understand you are asking if it would be possible for a portal user / reporter of a JSM ticket to modify the fields they filled in the request form after the ticket is submitted. Please can you explain why they would need to do this? Typically, customers can only comment on…

Hi @BRK Marketing , welcome to the Atlassian Community and thanks for your post. Unfortunately, if you are using a Jira free instance, it will not be possible to prevent people from deleting cards as you can't edit the permissions. Please see the documentation here which explains this…

Hi @Nikola Perisic , I was thinking of moving the custom field to a transition screen and then at some point during the workflow, someone can popolate it during the transition. I had understood that the problem or the requirement came from how I understood the requestor is working now, that when someone fills in the custom…

Hi @ADM-Tamara Harris , welcome to the Atlassian Community and thanks for your post. I have tagged the Atlassian support into this post. They should reply to you directly here but if you can, I would also open a support ticket and mark it as urgent - https://support.atlassian.com/contact/#/ I'm sorry for your situation. I…

Hi @Akshata Balaraddi , welcome to the Atlassian Community and thanks for your question. What do you mean please that you are not able to connect with YOPmail members? You aren't able to add them / enable them to your instance? Best wishes

Hi @Jira Billing , thanks for your post. If the custom field is being populated on the edit screen, you could, instead, move it to a transition screen, which would allow for you to have a pop-out and you could put a validator on the field selection to warn that populating the field will create another issue.…

Hi @Christophe Arnould , welcome to the Atlassian Community and thanks for your post. Have you already tried the standard troubleshooting solutions, like using another browser or trying in incognito mode? If so and this problem persists, please reply here and we can tag the Atlassian Support into this post. Cheers

Hi @Roberta Bortolotti , thanks for your post. Please check out the documentation on transition restrictions here https://appfire.atlassian.net/wiki/spaces/CDMC/pages/1833500889/add-restrictions+trigger+action . I hope this helps you. Cheers

Hola @[deleted] , welcome to the Atlassian Community and thanks for your post. If you have Confluence standard, you should be able to create and export a space report with some of this information. You can also check out the documentation on Confluence insights…

Hi @Suporte JRetail , thanks for your post. Unfortunately, it's not possible to set a request type for the issue type of subtask. You can vote on this suggestion here https://jira.atlassian.com/browse/JSDCLOUD-1422 . Best wishes 

Hi @Daniel Hill , welcome to the Atlassian Community and thanks for your question. There are some reports available within the project, https://support.atlassian.com/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/ . It's also possible to create filter queries for the JSM tickets and…

Hi @Hugo Navia , thanks for your post. Tempo has a Slack channel for developers and partners. Please contact them, using a ticket, and they can help you with this https://marketplace.atlassian.com/apps/6572/timesheets-by-tempo-jira-time-tracking?hosting=cloud&tab=support . Best wishes

Hi @Dona Mani , welcome to the Atlassian Community and thanks for your post. I would recommend for trying to get an import to work, to start from an export. Can you try exporting a test case with its execution and see if that helps you? Otherwise, you can always open a ticket to the vendor to ask for…

Hi @Michele Lorenzini , welcome to the Atlassian Community and thanks for your post. I would recommend you open a ticket to the vendor about this as it sounds like a bug https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=datacenter&tab=support Best wishes

Hi @Suporte JRetail , thanks for your post. Please can you try to enable the users as agents instead of Service Desk Team? https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/ Service Desk Team is a role with less permission so that would explain the…